Microcomputer Technician

The-City-of-Hartfor; Hockanum (CT); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Health and life insurance

Retirement options

Paid leave

Job summary

The City of Hartford information technology team seeks a Microcomputer Technician to deliver front-line support for City of Hartford and Hartford Public Schools end users. You will diagnose hardware and software issues, install and configure PCs, printers, and mobile devices, and coordinate with network teams to resolve connectivity problems.

Candidates should have a four-year degree in IS/CS/IT with relevant help desk experience or an equivalent combination, plus CompTIA A+ certification.

Qualifications

• Graduation from an accredited four-year college or university with major coursework in Information Systems, Computer Science or Information Technology; AND One year of experience in a help desk or desktop support role within the last eight years.
• OR Associate’s degree in Information Systems, Computer Science or Information Technology; AND Three years of experience in a help desk or desktop support role within the last eight years.
• OR High School Diploma or GED plus valid CompTIA A+ Certification (current) and five years of help desk/desktop support experience within the last eight years.

Responsibilities

• Provide front-line IT technical support and troubleshooting for City of Hartford end users.
• Install, configure, maintain desktop PCs, printers, mobile devices, and related software/hardware.
• Diagnose and resolve Windows and other OS issues; coordinate with vendors and IT staff as needed.

Skills

Analytical problem solving

Customer service

Clear communication

Independent working

Time management

Education

Bachelor's degree in IS/CS/IT

Associate's degree in IS/CS/IT

High school diploma + CompTIA A+

Tools

Diagnostic tools

Hardware peripherals

Job description

Vacancy is within the Metropolitan Hartford Information Services department. Under direct supervision, provides front-line IT technical support services and troubleshooting for City of Hartford & Hartford Public Schools end users. Responds to technical requests and problems regarding equipment, MS Windows based software and related peripherals. Uses various diagnostic tools to identify, repair and resolve microcomputer hardware and software application issues. Installs, integrates, and maintains desktop computers, printers, mobile devices, software applications and related peripherals. Diagnoses and resolves PC hardware and software issues with Microsoft Windows Operating Systems or other operating systems as required. May be required to research and recommend alternative software and hardware solutions. Installs new software applications or makes changes to existing applications. Optimally configures and installs new PC equipment or makes changes/repairs to existing PC equipment; integrating as needed with the domain network. Configures, installs, repairs, and/or rebuilds peripheral equipment such as multiple monitor configurations, printers, scanners and MF (Multifunctional) devices. May assist in coordinating the installation and configuration of network connectivity, both LAN and wireless configurations, in line with established system hardware and software upgrade schedules. Provides technical support and maintenance to mobile computer devices used in City vehicles. Interfaces with hardware and/or software vendors, IT staff and end users. Maintains records of user service requests and inventories of end user equipment; prepares other related reports and correspondence.

The above essential duties and responsibilities are not intended as a comprehensive list; they are intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may perform additional related duties as required.

This is a CHPEA union position. The hours of work are 40 per week.

The examination will consist of rating your training and experience as contained on your application. It may also include a written test, an oral test, or a combination thereof. All parts of the examination, including tests and ratings, will be related to the requirements of the position. The examination will be designed to measure the following:

Knowledge of:

• Personal computers and related software applications: network components and applications.
• Computer operating systems, including Microsoft/MAC Operating Systems and IOS. For example: Windows 7, Windows 10, Apple iPad, etc.
• Microcomputer equipment and diagnostic tools; principles of Information Systems.
• Principles and concepts of network environments.
• Principles and practices of IT systems analysis, design and development.

Ability to:

• Analyze and derive effective and efficient solutions to technical problems.
• Install, maintain, customize, and operate personal computers, operating systems, networks components and printers.
• Learn new operating systems, hardware or software as transitions occur.
• Establish and maintain highly effective working relationships with end-users, co-workers, vendors and IT department staff.
• Meet established project deadlines.
• Communicate clearly and effectively both orally and in writing.
• Work independently and with minimal supervision.
• Manage time effectively in a high-pressure environment.

Physical Demands and Working Conditions

Work is performed primarily in an interior office environment but travel to various remote sites may also be required. Ability to routinely lift and move up to 40 pounds. Frequent walking, stooping, bending and reaching required.

Work may be performed beyond normal work hours in emergency situations, requiring the ability to multi-task and respond to situations promptly, professionally, and accurately.

Open to all qualified applicants who meet the following qualifications:

• Graduation from an accredited four (4) year college or university with major coursework in Information Systems, Computer Science or Information Technology; AND One (1) year of experience in a help desk or desktop support role of which the experience must have been obtained within the last eight (8) years.
• OR Associate’s degree in Information Systems, Computer Science or Information Technology; AND Three (3) years of experience in a help desk or desktop support role of which the experience must have been obtained within the last eight (8) years.
• OR High School Diploma or G.E.D., AND valid CompTIA A+ Certification, which must remain current while employed in the Microcomputer Technician classification, AND Five (5) years of experience in a help desk or desktop support role of which the experience must have been obtained within the last eight (8) years.

Licenses; Certifications; Special Requirements:

• Must possess and maintain a valid driver’s license.
• Must obtain CompTIA A+ Certification within nine (9) months of hire, which must remain current while employed in the Microcomputer Technician classification.
• Must obtain and maintain any additional certifications that may be required under State and Federal criminal justice information policies and procedures.

Preferred Additional Qualifications:

• CompTIA Network+ Certification is preferred.
• Experience with upgrading and installing hardware, operating systems, application software and firmware.
• Experience with Mobile Data Terminals and broadband modems.
• Experience with Data Communication systems.
• Experience with software diagnostic tools.
• Experience working in a Public Safety environment.

A COPY OF YOUR DEGREE OR TRANSCRIPT MUST BE SUBMITTED WITH YOUR APPLICATION.

If selected for the position, you will be required to pass a physical examination administered by a City physician, a drug and alcohol screening examination, and a background check. If appointed, you will be required to serve (3) three to (12) twelve months of probation. This examination and employment process is subject to all federal, state, and municipal laws, rules and regulations.

EMPLOYMENT PREFERENCES AND LEGAL NOTICES

• Benefits include: Health and life insurance, retirement options, voluntary benefit programs, and paid leave.
• Hartford Residency Preferred: Preferably be a bona-fide resident of the City of Hartford at the time of application. A completed City of Hartford Residency Affidavit including proof of residency as indicated on the RESIDENCY AFFIDAVIT may be submitted.
• Veteran's Preference Form: Preferential Points may be given to Eligible Veterans. Must submit a Veteran's Preference Form, along with a DD-214 and Disability letter (if applicable) from the Office of Veteran's Affairs.
• American With Disabilities Act: The Human Resources Department provides reasonable accommodation to persons with disabilities in accordance with the Americans with Disabilities Act (ADA). If you need accommodation in the application or testing process, please contact the Human Resources Department.
• An affirmative action/Equal Opportunity Employer: The City of Hartford is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, veterans and persons with disabilities.