MHE Service Manager

Kenco Group; Green Bay (WI); On-site; USD 65,000 - 85,000; Full time

Job summary

Kenco Group in Green Bay, WI seeks a Service Manager to oversee forklift technicians and the daily operations at our customer site. You will ensure safety and quality are upheld while coordinating shop activities and maintaining strong customer relations.

Responsibilities include achieving technician utilization targets, improving service billing efficiency, and controlling labor costs. You will also drive training, process improvements, and collaboration across parts and service teams to

Qualifications

• 3–5 years forklift mechanic or heavy equipment experience.
• Background in Material Handling Equipment (MHE) servicing.
• Business acumen and awareness of current policies, practices and trends.
• Strong communication to convey strategy, priorities and progress.
• Leadership to maximize employee performance and engagement.
• Experience managing transitions and changes in processes.

Responsibilities

• Manage forklift technicians and day-to-day activities at the customer site.
• Aim to maintain technician utilization at 85% or above.
• Maintain service billing efficiency ratio above 75%.
• Control technician labor cost at or below 28% of revenue.
• Ensure training targets are achieved and maintained.
• Oversee work order coordination between parts and service departments.

Skills

Forklift maintenance

MHE servicing

Business acumen

Communication

Leadership

Change management

Relationship management

Strategic agility

Job description

The Material Handling Equipment (MHE) Service Manager is responsible for all forklift technicians and overseeing all day-to-day activities at our customer site.

Functions

• Consistently attain technician utilization at or above 85%.
• Consistently attain a service billing efficiency ratio above 75%
• Control technician labor cost at or below 28% of revenue
• Ensure that training targets are achieved and maintained in all areas where training expectations are established.
• Must abide by all Kenco Corporate Safety and Quality Procedures
• Verify that accepted best practices are operating in the shop location.
• Assist in implementing and sustaining a recruiting program for technicians.
• Evaluate the performance of each technician against established performance criteria.
• Ensure that training goals for technicians are met.
• Develop and maintain best practices for work order coordination between parts and service department.
• Verify that all jobs leaving the shop are completed in a timely manner and all safety issues are addressed.
• Make daily assignments of workloads and job duties.
• Assist in developing, maintaining and accounting for optimal inventory stocks for all service vans.
• Responsible for general cleanliness of the shop
• Oversee completion of all necessary paperwork in a timely manner to facilitate prompt billing.
• Manage a Preventative Maintenance program for all technicians.
• Review and evaluate technician daily KFS productivity sheets.
• Must interact with customers and coworkers in a professional manner.
• Fill out all forms, documents, and notations in a legible, accurate manner and turn in, file, or submit to the proper place or person.
• Maintain open communications with all associates.

Qualifications

• 3-5 years of forklift mechanic or heavy equipment experience.
• Background in Material Handling Equipment (MHE) servicing.
• Business Acumen - Knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his/her business and organization.
• Communicate for Impact - Devoting the time and resources necessary to communicate the strategic vision, direction, priorities, and progress of the team for which you are responsible.
• Leading People - Ability to develop and implement strategies to maximize employee performance and foster employee engagement in meeting the organization's strategy.
• Managing Transitions / Change Management - Effectively plans, manages and communicates changes in processes with appropriate stakeholders.
• Relationship Management - Building and maintaining relationships with internal partners to successfully complete projects and organizational objectives.
• Strategic Agility - Gains perspective and balances the pressure between daily tasks and strategic actions that impact the long-term viability of the organization.

Travel Requirements

• This position is expected to travel approximately 25% or less .
• A passport is not required, but recommended.

Disclosures

• For California residents - please enter or copy/paste the address below into your address bar to review an important notice regarding Kenco's privacy policy https://www.kencogroup.com/ccpa-notice-at-collection-for-employees-and-applicants/
• The statements above are intended to describe the general nature and level of work being performed by employees assigned to this job. Other duties may be assigned as needed. The physical demands and work environment described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Kenco is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
• Per company policy, all internal job postings expire 14 days from the date they are posted.