MGS Aftermarket Sales Account Manager

Lean Six Sigma Black Belt; Maple Grove (MN); On-site; USD 72,000 - 94,000; Full time

Benefits offered by this job

Paid Vacation Time

Paid Sick Time

HSA company contribution

13+ paid holidays

Job summary

Coesia North America is seeking an experienced Aftermarket Sales Account Manager to exceed sales and profit targets for audits, maintenance programs, service agreements, upgrades, rebuilds, spare parts, field service and training for assigned accounts and territory.

The role focuses on developing, qualifying, and closing new sales opportunities, communicating customer requirements, and delivering optimal solutions that close profitable business. Travel 60–75% is required.

Qualifications

• The candidate should have strong communication and interpersonal skills.
• Active listening, organized presentation, and effective writing abilities are essential.
• Proficiency with CRM tools, especially Microsoft Dynamics, is required.
• Technical knowledge of packaging equipment or related industry is preferred.
• Strong negotiating skills and ability to resolve commercial issues with customers.
• Willingness and ability to travel domestically and internationally (60%-75%).

Responsibilities

• Identify and sell After Sales opportunities, providing a complete solution including parts, services, and training.
• Build professional customer relationships and manage assets through solution-focused communications.
• Serve as the technical expert for MGS After Sales products to customers.
• Prospect and penetrate assigned accounts independently on a regular basis.
• Coordinate quotes with internal departments to deliver timely proposals.
• Sell upgrades, rebuilds, spare parts, training, audits, and service agreements.
• Clarify customer requirements to ensure timely delivery of proposals.
• Manage order commercial aspects including acknowledgement, issues resolution, invoicing, and payments.
• Generate accurate sales forecasts for senior leadership.
• Collaborate with marketing to develop machine-specific promotions.
• Lead After Sales campaigns for MGS products and services.
• Travel to customer locations regularly and maintain CRM records daily.

Education

Bachelor’s Degree or equivalent with technical selling emphasis

Tools

Microsoft Dynamics

Microsoft Office (Word, Excel, Outlook, PowerPoint)

Job description

About the Company

MGS is a global leader in the design and manufacturing of cutting-edge packaging automation solutions with core competencies in secondary packaging and product handling, headquartered in Maple Grove, MN. As a key player in the consumer goods industry, MGS specializes in designing and manufacturing state-of-the-art equipment for secondary packaging, product handling, and line integration. Our business portfolio encompasses a wide range of innovative solutions, including product handling, cartoners, case packers, and turn-key packaging lines, in industries such as pharma, healthcare, food, personal care, and industrial goods. MGS strives to continuously expand our offerings and enhance our capabilities to meet the evolving needs of our customers. For more detailed information about MGS Machine and it comprehensive business landscape, please visit www.mgsmachine.com.

MGS is part of Coesia, a group of innovation-based industrial and packaging solutions companies operating globally, headquartered in Bologna, Italy. Coesia has operating units in 36 countries, a turnover of 2,015 million euros in 2022 and over 8,000 employees. Coesia, a group of innovation-based industrial and packaging solutions companies operating globally, headquartered in Bologna, Italy, and fully owned by Isabella Seràgnoli. Coesia's companies are leaders in automation solutions for multiple industries, ranging from automated processing and packaging machinery, testing and vision systems, to digital printing technologies, factory flow solutions and precision gears. Our customers include leading players in Consumer Goods, Healthcare & Pharma, Tobacco, Ceramic Tiles, Luxury Goods, Aerospace, Racing & Automotive, Electronics. Coesia has 141 operating units in 35 countries, a turnover of about 1.9 billion euros and over 8,000 employees. In the United States, Coesia employs over 900 people.

About the Role

The Aftermarket Sales Account Manager has direct responsibility for exceeding the sales and profit targets for audits, maintenance programs, service agreements, MODs, upgrades, rebuilds, spare parts, field service and training for their assigned customer accounts and territory. Focus should be on proactively developing, qualifying, and closing new sales opportunities.

In summary, this role will develop, prospect, and sell MGS products and services. This professional will be charged with defining and communicating requirements to customers, as well as selling the optimal solution to the customer and closing profitable business.

• Identify and sell After Sales opportunities; provide the customer with a complete solution including parts, conversions, service, and training.
• Build customer relationships in a professional manner through solution-orientated communications and helping customers manage their assets.
• Act as the technical expert to the customer for MGS After Sales products.
• Prospect and penetrate assigned accounts independently on a regular basis.
• Prepare and coordinate the quoting of products/services with the support from internal departments.
• Sell upgrades, rebuilds, spare parts, training, audits, service agreements, and service on existing and new machine equipment.
• Clearly define and communicate customer requirements and specifications to ensure timely delivery of proposals.
• Manage commercial aspects of the order including order acknowledgement, resolution of open issues, invoicing, collection of payments, and customer changes.
• Generate accurate sales forecasts to give the organization a clear understanding of future business.
• Coordinate with the marketing team to develop and execute machine specific promotional programs.
• Lead and manage After Sales campaigns for MGS products and services.
• Travel to customer locations regularly.
• Responsible for updating key customer information such as contacts, sales visits, opportunities, emails, phone calls, offers, etc. in the MGS CRM system (Microsoft Dynamics) daily.

What You Need to Be Successful

• Bachelor’s Degree or equivalent combined experience with an emphasis on technical selling.
• Strong communication and interpersonal skills.
• Ability to demonstrate active listening, organized presentation, and effective writing skills; Persuasive in interactions with others.
• Must have a strong working knowledge of computer applications including Microsoft Office products (Microsoft Word, Excel, Outlook, and PowerPoint) and the ability to effectively utilize CRM tools such as Microsoft Dynamics.
• Technical knowledge of packaging equipment or related industry.
• Understanding of commercial terms and ability to negotiate and resolve commercial issues with customers.
• Able to travel domestically and internationally.
• Willingness to travel 60%-75%; estimated 2-3 overnight stays per week.

Our Offer

Coesia North America offers a competitive benefit package which includes, among other things:

• Paid Vacation Time
• Paid Sick Time
• 12 Paid observed calendar holidays - Paid 4th of July week Shutdown
• 12-weeks paid parental leave
• 401K offering 6% company match with no vesting period
• Company-paid Life Insurance
• Company paid short-term disability (80% wager replacement) & long-term disability
• Multiple health benefit & insurance options
• Wellness Reimbursement Programs
• Gym Reimbursement opportunities
• HSA company contribution for individual & employer family coverage

The salary range for this position is between $72,000 and $94,000 annually. MG aims to ensure that compensation reflects the skills, experience, and performance of everyone in their current role. The salary range considers a variety of factors, including education, work experience, certifications, and other relevant qualifications. As a result, compensation for the selected candidate(s) may fall anywhere within this range. In addition to base salary, we offer a comprehensive Total Rewards package designed to support your overall well-being. This includes health benefits, retirement plans, financial wellness resources, paid time off, and other perks. Please note that benefits may differ based on role, location, and employment status. You may also be eligible for an annual incentive program, which is contingent on both individual and company performance. Ability to present and communicate Customer Service products, services, and offerings with technical confidence.

Join the Team!

Coesia is an equal opportunity employer and embraces diversity and inclusion.