Mgr-Service Center 2

FedEx Freight; Mills River (NC); On-site; USD 60,000 - 90,000; Full time

Job summary

FedEx Freight is seeking a service center leader to supervise day-to-day operations, coach staff, and ensure timely shipment handling. You will coordinate with dispatch across terminals and drive safety, compliance, and cost-efficiency initiatives.

The role requires experience in transportation operations leadership, strong communication, and the ability to work with Account Managers to meet customer needs. Travel as needed and a high school diploma are required.

Qualifications

• Must possess high school diploma or equivalent.
• Must have one year's experience in the transportation industry in an operations leadership role or related position.
• Must be able to travel as needed.
• Thorough knowledge of LTL Industry, DOT Rules and Regulations, OSHA Laws, Hazardous Materials Regulations, NMFC and Tariff Rules, and company policies and procedures, preferred.
• Proven leadership and interpersonal skills.
• Must be multi-tasked oriented and possess good organizational skills.
• Proficient in Microsoft Office (Word, Excel, PowerPoint), Internet.
• Strong communication skills (written, verbal and visual).
• Able to work in a remote location, taking self initiative without requiring immediate local supervision.

Responsibilities

• Lead employees in all service center functions and ensure customer satisfaction with timely handling of shipments.
• Plan daily manpower to ensure freight is delivered and picked up on time.
• Coordinate movement of trailers and freight with dispatch at various terminals.
• Maintain clean and safe working conditions for facility and equipment.
• Enforce company policy in hires, discipline, and terminations.
• Identify opportunities to cut costs and improve efficiencies.
• Communicate productivity and policies to all employees.
• Coordinate with Account Managers to meet customers' and company needs.
• Review data on claims and investigate as needed.
• Organize safety teams and facilitate meetings.
• Monitor performance data and provide reporting information.
• Comply with laws/regulations and company procedures.
• Perform other duties as required.

Skills

Leadership

Communication

MS Office

Organizational skills

Multi-tasking

Education

High school diploma or equivalent

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

POSITION OVERVIEW

Lead employees in all service center functions. Ensure customer satisfaction by timely, proper handling of shipments and apply all applicable administrative support responsibilities.

ESSENTIAL FUNCTIONS

• Lead, educate and develop employees
• Monitor education of all new employees
• Plan the daily manpower needs to ensure customers' freight is delivered and picked-up timely
• Communicate with dispatch at various terminals to coordinate the movement of trailers and freight
• Responsible for the clean and safe working condition of the facility and equipment
• Implement company policy in all matters including hires, disciplinary issues and terminations
• Monitor and analyze all opportunities to cut costs and improve efficiencies
• Provide clear and frequent communication to all employees on service center productivity and company policies and procedures
• Communicate with Account Manager(s) to ensure customers' and company's needs are met
• Identify freight moving at incorrect weight and classification
• Ensure all OS&D is identified and processed properly
• Assist customers with rate quotes, claim information and setting appointments
• Review data on claims and investigate
• Organize safety teams and facilitate meetings
• Monitor actual performance data and gather information for reporting
• Comply with all applicable laws/regulations, as well as company policies/procedures
• Perform other duties as required

DISCLAIMER

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, essential functions and qualifications required of employees assigned to the job.

QUALIFICATIONS

• Must possess high school diploma or equivalent
• Must have one year's experience in the transportation industry in an operations leadership role or related position
• Must be able to travel as needed
• Thorough knowledge of LTL Industry, DOT Rules and Regulations, OSHA Laws, Hazardous Materials Regulations, NMFC and Tariff Rules, and company policies and procedures, preferred
• Proven leadership and interpersonal skills
• Must be multi-tasked oriented and possess good organizational skills
• Proficient in Microsoft Office (Word, Excel, PowerPoint), Internet
• Strong communication skills (written, verbal and visual)
• Able to work in a remote location, taking self initiative without requiring immediate local supervision

EST FedEx Freight, IncFedEx Freight is an Equal Opportunity Employer, including disabled and veterans. If you have a disability and you need assistance in order to apply for a position with FedEx Freight, please e-mail at [e-mail]. FedEx Freight will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.