Mgr, Retail Branch

Patelco Credit Union

California

On-site

USD 90,000 - 106,000

Full time

5 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Wellness rewards

401(k) plan

Employer match

Loan discounts

Tuition reimbursement

Paid time off

Paid holidays

Employee Assistance Program

Volunteer opportunities

Job summary

Patelco Credit Union, a not-for-profit financial cooperative in California, seeks a Branch Manager to lead and coach branch teams, implement strategic initiatives, and improve member experiences with Patelco's products and digital tools.

You will guide operations, ensure compliance with banking regulations, and drive business growth while maintaining a culture of service excellence and financial wellbeing for members. Competitive pay is offered with a comprehensive benefits package.

Qualifications

Bachelor's degree or AA in business related discipline (preferred).
Four to five years' prior branch supervisory or team lead experience in a credit union or banking environment.
Excellent computer skills MS Windows and MS Office (Word & Excel).
Excellent organization and time management skills.
Demonstrated proficiency in supervising and motivating team members.
Ability to manage all priorities and workflow with versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
Ability to organize and prioritize information, job tasks and workload to consistently complete all branch work in a time sensitive manner.
Ability to work independently and as a team member while using discretion in decision making and good judgment problem solving.
Excellent written and oral communication skills; strong organizational, problem-solving, and analytical skills

Responsibilities

Create and implement strategies to capitalize on opportunities, highlight the features and benefits of our products and services, support overall credit union member services, promotions and member service objectives and expectations.
Develop a culture within the branch in which quality and continuous improvement on all performance accountabilities and member interactions.
Inspire a highly efficient and productive branch team focused on delivering exceptional member service and offering solutions to improve members’ financial well-being by tailoring recommendations with Patelco's products, services, and digital solutions.
Ensure all team members are trained on all functions within the branch through effective communication and implementation of new/revised policies and procedures.
Identify any potential issues keeping the branch and team members from providing exceptional member service and collaborate on solutions with the Retail Performance Manager and Regional Director.
Respond and monitor branch's Financial Wellbeing Survey feedback from members, and provide coaching, training and feedback to team members and departments as necessary.
Ensures delivery of exceptional member experience and handles member escalations with a sense of urgency.
Supports the career development of team members through consistent coaching, professional development, and purposeful career pathing steps.
Collaborates with business partners to proactively acquire new business relationships and expand existing business relationships.
Engages within the community as a Patelco ambassador to increase membership awareness and growth.
Understands and models the Mission, Vision, and Core Values with both team members and members.
Manages and leads team members through a changing environment and resolves stressful situations with tact and diplomacy.
Maintains thorough and current knowledge of all federal, state, and local regulations as well as internal policies and procedures and bank products and services.
Ensures the daily branch operations are conducted in accordance with established credit union policies to include legal and regulatory requirements.
Analyze data reporting and tools to interpret and manage branch performance.
Recommends changes to senior management and implements decision within delegated authority.
Understand and comply with all applicable federal and state laws and banking regulations (including OFAC and BSA/AML compliance) and Patelco policies and procedures.
Assess risk associated with your business processes and identifying control deficiencies to drive the company compliance and risk mindset and business performance.
All other duties as assigned

Skills

MS Windows

MS Office

Excel

Supervising teams

Education

Bachelor's degree in business (preferred)

AA in business (preferred)

Job description

About Patelco Credit Union

Patelco Credit Union is a not-for-profit credit union with a purpose to build financial health and wellbeing for our members. Since 1936, Patelco has grown from $500 in assets to over $9 billion in assets and is the 7th largest credit union in California with branches throughout Northern California.

We are here for our members throughout all their stages of life. Meeting them with the products and services to help them plan purposefully for their futures and to secure our life-long partnership as their trusted financial advocate. As one team, we are all committed to delivering service, empowering financial literacy, creating products, and providing new technology for our members.

We believe that work should be rewarding, challenging, and enjoyable. We're dedicated to creating a positive and supportive culture where our team members can thrive. If you're looking to use your skills and knowledge to make a difference in our members' lives, Patelco could be the perfect fit for you.

Overview

The Branch Manager will develop team members, create strategic plans, and execute Retail initiatives to enhance member experience through identified opportunities and strategies. In this role, responsibilities will include managing and providing vision and leadership to the branch team members. As a Branch Manager, you must display passion for member’s financial well-being, as well as be able to showcase and coach to.

Responsibilities

Create and implement strategies to capitalize on opportunities, highlight the features and benefits of our products and services, support overall credit union member services, promotions and member service objectives and expectations.
Develop a culture within the branch in which quality and continuous improvement on all performance accountabilities and member interactions.
Inspire a highly efficient and productive branch team focused on delivering exceptional member service and offering solutions to improve members’ financial well-being by tailoring recommendations with Patelco's products, services, and digital solutions.
Ensure all team members are trained on all functions within the branch through effective communication and implementation of new/revised policies and procedures.
Identify any potential issues keeping the branch and team members from providing exceptional member service and collaborate on solutions with the Retail Performance Manager and Regional Director.
Respond and monitor branch's Financial Wellbeing Survey feedback from members, and provide coaching, training and feedback to team members and departments as necessary.
Ensures delivery of exceptional member experience and handles member escalations with a sense of urgency.
Supports the career development of team members through consistent coaching, professional development, and purposeful career pathing steps.
Collaborates with business partners to proactively acquire new business relationships and expand existing business relationships.
Engages within the community as a Patelco ambassador to increase membership awareness and growth.
Understands and models the Mission, Vision, and Core Values with both team members and members.
Manages and leads team members through a changing environment and resolves stressful situations with tact and diplomacy.
Maintains thorough and current knowledge of all federal, state, and local regulations as well as internal policies and procedures and bank products and services.
Ensures the daily branch operations are conducted in accordance with established credit union policies to include legal and regulatory requirements.
Analyze data reporting and tools to interpret and manage branch performance.
Recommends changes to senior management and implements decision within delegated authority.
Understand and comply with all applicable federal and state laws and banking regulations (including those related to OFAC and Bank Secrecy Act / Anti-Money Laundering compliance) and Patelco Credit Union's policies and procedures.
Assess risk associated with your business processes and identifying control deficiencies to drive the company compliance and risk mindset and business performance.
All other duties as assigned

Qualifications

Bachelor's degree (B.A./B.S.) or AA in business related discipline or equivalent (preferred)
Four to five years' prior branch supervisory or team lead experience in a credit union or banking environment
Excellent computer skills MS Windows and MS Office (Word & Excel)
Excellent organization and time management skills.
Demonstrated proficiency in supervising and motivating team members.
Ability to manage all priorities and workflow with versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
Ability to organize and prioritize information, job tasks and workload in order to consistently complete all branch work in a time sensitive manner.
Ability to work independently and as a team member while using discretion in decision making and good judgment problem solving
Excellent written and oral communication skills; strong organizational, problem-solving, and analytical skills

Target Base Pay

$90,264 - $106,183/ yr

Compensation At Patelco

Please note that the salary information is a general guideline only. Patelco Credit Union considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

We Offer

Physical Health