Mgr Quality OPH

WVU Medicine; Northern (KY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

WVU Medicine is seeking a Quality & Safety Manager to oversee the organization’s quality and safety programs. You will manage performance improvement, regulatory compliance, and educational initiatives for nursing services.

The role emphasizes data-driven reporting and collaboration with clinical leaders and senior administration. Responsibilities include developing quality indicators, supervising staff, and ensuring timely communication of QA results.

Qualifications

• Bachelor’s degree in healthcare related field required.
• Or an Associate degree in healthcare field with three years of healthcare supervisory experience.

Responsibilities

• Assist in development and implementation of quality activities; monitor quality indicators.
• Develop and implement data collection, analysis, and reporting of quality indicators.
• Lead performance improvement initiatives and collaborate with interdisciplinary teams.
• Oversee QA reports for ambulatory offices and follow up as needed.
• Prepare reports, policies, and documents for the department; ensure accuracy and compliance.

Skills

Written communication

Verbal communication

Interpersonal skills

Negotiation skills

Data analysis

MS Word/Excel/Access

Education

Bachelor’s degree in healthcare related field

Associate degree in healthcare field + 3 years supervisory experience

Tools

MS Word

MS Excel

MS Access

Job description

Job Summary

Responsible for the day-to-day management of the organization’s quality and safety programs.

Develops and manages quality and safety programs exceeding the standards and quality expectations of patients, the Board of Directors, payors, and other relevant entities.

Responsible for oversight of nursing services policies, protocols, and educational initiatives.

Oversees performance improvement activities, regulatory compliance, and other initiatives that lead to effective clinical resource utilization and improvements in quality.

Promotes interdisciplinary collaboration and teamwork to promote excellence in patient centered care.

Key customers are clinical practitioners/applicants, physician leaders, and the senior administration team.

Minimum Qualifications

• 1. Bachelor’s degree in healthcare related field.
• OR Associate degree in a healthcare field and three (3) years of healthcare supervisory experience.

Preferred Qualifications

• 1. Bachelor’s degree in healthcare related field.
• 1. Five (5) years of healthcare quality, nursing, education and/or supervisory experience.

Core Duties and Responsibilities

• 1. Assists in the development and implementation of quality activities and monitors quality indicators for assessment of house wide quality.
• 2. Develops and implements mechanisms for ongoing data collection, analysis, and reporting of quality indicators.
• 3. Initiates mechanisms to ensure timely and accurate reporting of data. Relays quality reports to appropriate leadership teams and committees.
• 4. Develops performance improvement initiatives throughout the institution and supports the impetus for sustained performance improvement.
• 5. Works in collaboration with the interdisciplinary health care team to support resource utilization and quality improvement, develops educational opportunities for staff, and oversees appropriate policies and protocols for the ambulatory offices.
• 6. Perform administrative functions for the Quality & Nursing department including, but not limited to, preparation and management of budget, planning, office organization and other management functions.
• 7. Assist with employee health functions for the organization.
• 8. Participates in selection and hiring of qualified individuals and evaluates the effectiveness of employees on ongoing basis.
• 9. Provides ongoing performance reviews that provide objective, constructive feedback regarding strengths and opportunities for improvement, including departmental plans for each employee.
• 10. Coaches and counsels to correct identified performance deficiencies, developing plans which establish goals, provides follow-up
• 11. Assists Director with patient incident reports that require root cause analysis or further follow up and implement improvement initiatives to sustain high quality outcomes.
• 12. Assists Director in developing and monitoring short-term goal setting and long-range plans for the department.
• 13. Assists with the oversight of quality assurance reports for the ambulatory offices and follows up with offices needing additional assistance with QA programs.
• 14. Prepares correspondence, reports, forms, policies/protocols, work orders, and specialized documents for the department. Proofreads materials for accuracy, completeness, compliance with departmental policies, formatting, and correct English usage, including grammar, punctuation, and spelling.

Physical Requirements

• 1. Frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting, grasping are necessary body movements utilized in performing duties through the work shift.

Working Environment

• 1. Office setting.
• 2. Hospital setting.

Skills and Abilities

• 1. Maintains assertiveness and diplomacy skills.
• 2. Ability to access community and system resources.
• 3. Good written and verbal skills, along with effective interpersonal communications and negotiation skills.
• 4. Strong analysis and research skills.
• 5. Ability to use MS word, excel, access and other software to collect, analyze, and present data.

Additional Job Description

Scheduled Weekly Hours: 4

Shift: Exempt/Non-Exempt: United States of America (Exempt)

Company: WH Wheeling Hospital Inc.

Cost Center: 921 WH Orchard Park

Address: 2211 Eoff Street Wheeling West Virginia

Equal Opportunity Employer

Equal Opportunity Employer West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

The West Virginia University Health System is West Virginia’s largest health system and largest private employer, providing care to communities across West Virginia, Maryland, Ohio, and Pennsylvania. The integrated academic health system includes 25 hospitals and five institutes, with more than 3,500 licensed beds, 4,000 clinicians, 39,000 employees, and $8.5 billion in annual operating revenues. Anchoring the system in Morgantown, West Virginia, are WVU Hospitals, an 880‑bed academic medical center, and the 150‑bed WVU Medicine Golisano Children’s Hospital. Together, the Health System’s hospitals, clinics, and specialty programs provide a comprehensive continuum of care, ranging from community-based primary and specialty services to highly complex, quaternary care and post-acute care.