Mgr, Product - Digital Client Experience

Thrivent; Minneapolis (MN); On-site; USD 161,000 - 218,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Health savings account

401k; pension

Paid Time Off 20 days per year

Volunteer Time Off

Parental leave

Job summary

Thrivent Minneapolis seeks a seasoned Manager, Product to lead a team delivering seamless digital experiences guiding prospects and clients from first engagement to an advisory relationship. The role includes onboarding, access to financial plans, and actionable steps toward goals.

You will own long-term roadmaps, drive cross-functional collaboration, measure KPIs, coach teams, and ensure outcomes align with Thrivent's strategic goals while maintaining client value and operational excellence.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 10+ years relevant business experience in product management or similar.
• Understanding of iterative software development processes.
• Expertise in Agile Product Management, stakeholder management, market and user research.
• High level of organization and attention to detail.
• Passion for new technology and trends.
• Excellent communication, collaboration and influence across organizational levels.

Responsibilities

• Owns long-term product roadmap as part of business strategy.
• Ensures execution of strategies through roadmaps.
• Leads cross-functional collaboration to manage roadmaps and releases.
• Collaborates to resolve conflicts constructively.
• Ensures business outcomes are linked to broader goals.
• Identifies and tracks evergreen KPIs to improve experiences.
• Coaches product teams and stakeholders on improvements.
• Tracks KPIs to deliver business value.
• Ensures roadmaps fit capacity constraints and maximize customer value.
• Engages with customers to translate needs into testable hypotheses.
• Collaborates across teams to rollout operational plans.
• Researches industry trends to boost effectiveness.
• Maintains and applies advanced knowledge of product management.
• Recruits and develops a high-performing team aligned to Thrivent values.

Skills

Bachelor’s degree

10+ years relevant business experience

Agile Product Management

Stakeholder management

Market and user research

Technology management

Process design

Excellent communication and faciliti

Education

Bachelor’s degree

Certified Product Manager

Job description

This Manager, Product role will join a team focused on creating seamless, connected digital client experiences that help prospects and clients confidently move from initial engagement into an advice relationship. The team builds experiences that simplify how clients get started, provide essential information, collaborate with their financial advisor, access their financial plan, and take meaningful action toward their financial goals.

DUTIES & RESPONSIBILITIES:

• Responsible for the long-term product roadmap as part of a larger business strategy.Develops a compelling product strategy through analysis of personas, use cases, customer benefits, and solution value propositions.
• Consistently and iteratively ensures that business strategies are being executed through product roadmaps.
• Leads team collaboration to manage and prioritize product roadmap and releases across multiple products.
• Collaborates to resolve conflicts in a constructive manner when they arise.
• Accountable to ensure that product teams understand the business outcomes needed, and that business outcomes are tied to a broader business goal or objective.
• Identifies and tracks performance metrics both evergreen key performance indicators to monitor the overall health of the product and objectives to focus efforts on making specific, measurable improvements to experiences that drive positive outcomes.
• Facilitates conversations and coaching with product teams and relevant stakeholders to address gaps and necessary improvements to delivering specific improvements.
• Identifies and tracks Key Performance Metrics; accountable to ensure that KPIs are delivering the necessary business value.
• Ensures outcomes on the roadmap fit within capacity constraints and are prioritized and sequenced in order to maximize value to the customer.
• Engages with customers and users on a regular basis to uncover implicit and explicit needs and translate to product hypothesis which are tested and refined to deliver solutions.
• Collaborates across product teams to develop and roll out operational plans.
• Researches and identifies industry best practices and trends to increase effectiveness.
• Acquires, maintains and applies advanced knowledge of the business, its products and processes, and an academic understanding of Product Management.
• Recruits, develops, and sustains a high-performing team while promoting a culture of shared accountability, operational excellence, and partnership across the organization.
• Models Thrivent’s leadership competencies – Model the Way, Rally the Team, and Deliver Outcomes.
• Supports and/or develops an environment in which Thrivent employees and colleagues are focused on continuous improvement, exceptional employee engagement, and an unwavering commitment to our clients. Shapes and/or supports a culture that represents the Thrivent purpose, promise and values, ensuring that Thrivent’s trust and reputation remain strong with its clients.

QUALIFICATIONS & SKILLS:

Required:

• Bachelor’s degree or equivalent work experience.
• 10+ years relevant business experience, including in product manager role, product owner role or similar.
• Understand fundamentals of iterative development, software development process and procedures.
• Expertise in the principles of Agile Product Management, stakeholder management, market and user research, technology management, and process design.
• High-level of organization and attention to detail.
• Passion and understanding of new technology and trends.
• Excellent communication, collaboration and influence skills among all organizational levels; strong facilitation and executive communications skills.

Preferred:

• Certified Product Manager or similar certification.
• May have prior supervisory experience.
• Strong ability to effectively manage and resolve conflicting priorities.
• Experience in developing and delivering product strategy, articulated in terms of value and outcomes with relevant and compelling metrics and measurements.
• Expertise with foundational product management tools, techniques and principles across discovery, design, build, release, and measure cycle.
• Proven experience in leading and influencing cross-functional teams.
• Demonstrated experience with user interface design and best practices for usability.
• Experience working in large, complex organizational initiatives.
• Adept at financial management to administer budgets across multiple products and ensure the product meets its requirements for return on investment.

Pay Transparency

Thrivent’s long-term growth depends on attracting, rewarding, and retaining people who are committed to helping others thrive with purpose. We accomplish this by offering a wide variety of market competitive compensation programs to attract, reward, and retain top talent. The applicable salary or hourly wage range for this full-time role is $161,072.00 - $217,920.00 per year, which factors in various geographic regions. The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors Thrivent deems important.

Thrivent is unique in our commitment to helping people to be wise with money and live balanced and generous lives. That extends to our benefits.

The following benefits may be offered: various bonuses (including, for example, annual or long-term incentives); medical, dental, and vision insurance; health savings account; flexible spending account; 401k; pension; life and accidental death and dismemberment insurance; disability insurance; supplemental protection insurance; 20 days of Paid Time Off each year; Sick and Safe Time; 10 paid company holidays; Volunteer Time Off; paid parental leave; EAP; well-being benefits, and other employee benefits. Eligibility for receipt of these benefits is subject to the applicable plan/policy documents. Thrivent’s plans/policies are subject to change at any time at Thrivent’s discretion.

Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants.

Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to [e-mail] or call800-847-4836and request Human Resources.