Mgr P&D/EE/Non-DOT

FedEx; Augusta (ME); On-site; USD 63,000 - 104,000; Full time

Job summary

FedEx in Augusta, ME seeks a operations leader to plan, organize and staff daily pickup and delivery operations, ensuring safety and high service levels. The role involves coaching drivers, resolving complex customer issues, and adjusting routes to meet commitments while driving KPIs.

Minimum education is a high school diploma or GED, with at least one year of management experience in the past five years or completion of AiM. Strong interpersonal and organizational skills are essential.

Qualifications

• Minimum education: High School diploma or GED.
• At least 1 year of management experience in the last 5 years or completion of AiM program.
• Knowledge of FedEx field operations, policies and procedures.
• Strong interpersonal, time management, organizational and communication skills.
• Basic PC skills including Microsoft Office.

Responsibilities

• Plans, organizes, directs and staffs daily P&D operations to meet service and productivity goals.
• Promotes safety and implements safety best practices and new safety technology.
• Coaches drivers to improve performance and ensures compliance with FedEx policies and training requirements.
• Addresses and resolves complex customer service issues.
• Adjusts routes and schedules to meet delivery commitments and develops contingency plans.
• Leads the team through changing business needs and new technology to achieve KPIs.

Skills

Interpersonal skills

Time management

Organizational skills

Communication skills

Microsoft Office

Basic PC skills

Education

High School diploma/GED

Tools

Microsoft Office Suite

Job description

Plans, organizes, directs and staffs daily operations for pickup and delivery (P&D) to provide outstanding service to customers, meeting service and productivity goals.

Essential Functions

• Promotes safety above all by supporting and implementing safety best practices, requirements, and initiatives and embracing new safety technology.
• Coaches drivers to work more effectively through honest and direct conversations. Ensures compliance with FedEx policies and procedures, CSM, safety and injury reporting, and training requirements.
• Addresses and resolves complex service issues with customers.
• Adjusts routes and employee schedules to meet delivery commitments. Develops contingency plans for unexpected situations.
• Leads team in adapting to changing business requirements and new technology. Achieves Key Performance Indicators (KPIs) for their organization.
• Performs other duties as assigned.

Minimum Education

High School diploma/GED.

Minimum Experience

One (1) year of management experience in the last five (5) years OR completion of AiM (internal development program).

Knowledge, Skills and Abilities

Knowledge of FedEx field operations, features of service, systems, policies and procedures. Strong interpersonal, time management, organizational and communications skills. Basic PC skills, including the use of Microsoft Office software.

Job Conditions

Ability to lift 50 lbs. Ability to maneuver packages of any weight above 50 lbs. With appropriate equipment and/or assistance from another person. Must meet qualifications as outlined in section 391 of the motor carrier safety regulations. Requires medical exam in accordance with FMCSA or FAA regulations. Non-covered safety sensitive position. Medical exam required. Ability to work in a constant state of alertness and in a safe manner.

Pay Transparency

Pay: $ 5,662.27 - $9,342.75 USD Monthly

Pay Transparency
The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. If this opportunity includes multiple job levels, the pay information represents the ranges for each level in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. In California, the compensation listed reflects the range or rate of pay reasonably expected for this posted position upon hire. In New Jersey, any compensable Security and Walk time will be paid to non-exempt/hourly employees at the state minimum wage.

For details on our comprehensive benefits, click here.

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [e-mail].

Applicants have rights under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice English / Spanish