Mgr-Operations

FedEx Freight, Inc.; Hagerstown (MD); On-site; USD 71,000 - 113,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k) retirement plan

Bonus potential

Tuition reimbursement

Adoption assistance

Paid parental leave

Paid vacation

Paid holidays

Job summary

FedEx Freight, Inc. is seeking a leadership-oriented supervisor to guide daily operations, ensuring on-time and damage-free shipments. You will coordinate dispatch, dock activities, and route adjustments while maintaining safety and policy compliance.

The role emphasizes staff development, customer interaction, and administrative oversight. The position requires high school completion, prior management experience, and strong communication skills.

Qualifications

• High school diploma or equivalent is required.
• Minimum management experience preferred.
• Strong written and verbal communication skills are essential.
• Knowledge of LTL industry, DOT rules and OSHA regulations, NMFC and tariff rules is preferred.
• Ability to work in a remote location with initiative.
• Multi-tasking ability and good organizational skills are required.
• Proficiency in Microsoft Office and Internet tools.

Responsibilities

• Lead, educate and develop company employees.
• Plan daily manpower needs to ensure timely, damage-free deliveries and pickups.
• Coordinate movement of trailers and freight with dispatch and dock staff.
• Monitor dock loading techniques for safety and efficiency.
• Evaluate route structures and bids based on local trends.
• Conduct safety meetings and support quality initiatives.
• Identify opportunities to cut costs and improve efficiencies.
• Assist customers with rate quotes, claim information and appointments.
• Perform administrative tasks (receipts, manifests, billing, tracing).
• Maintain clean, safe facility and secure operations at customer centers.
• Communicate with Account Managers to align customer and company needs.
• Identify misweights and incorrect classifications of freight.
• Ensure OS&D is identified and processed properly.
• Monitor performance data for reporting.
• Assist Operations Supervisors and enforce company policies.
• Comply with laws, regulations, and company procedures.
• Perform other duties as required.

Skills

Management experience

Strong communication skills

LTL Industry knowledge

DOT Rules and Regulations knowledge

OSHA Laws knowledge

NMFC and Tariff Rules knowledge

Remote location work capability

Multitasking and organizational skills

Microsoft Office Suite

Internet proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Internet

Job description

POSITION OVERVIEW

Responsible for leading employees to ensure customer satisfaction by moving all shipments on time and damage free while observing company and regulatory policies and procedures

ESSENTIAL FUNCTIONS

• Lead, educate and develop company employees
• Plan daily manpower needs to ensure customers' freight is delivered and picked-up timely and damage free
• Communicate with dispatch at various terminals and with dock employees to coordinate the movement of trailers and freight
• Monitor dock to ensure proper loading techniques
• Evaluate and reconfigure route structures and bids based on local tendencies and characteristics
• Conduct safety meetings and facilitate quality groups
• Monitor and analyze all opportunities to cut costs and improve efficiencies
• Assist customers with rate quotes, claim information and setting appointments
• Perform administrative functions such as printing delivery receipts, manifest shipments on a trailer, billing freight bills, trace shipments, etc.
• Provide clean and safe working condition of the facility and equipment; check security at customer center to ensure everything is secure
• Communicate with Account Manager(s) to ensure customers' and company's needs are met
• Identify freight moving at incorrect weight and classification
• Ensure all OS&D is identified and processed properly
• Monitor actual performance data and gather information for reporting
• Assist Operations Supervisors as needed; conduct pre-shift meetings; implement company policy
• Comply with all applicable laws/regulations, as well as company policies/procedures
• Perform other duties as required

Disclaimer

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, essential functions and qualifications required of employees assigned to the job.

QUALIFICATIONS

• Must possess high school diploma or equivalent
• Prior management experience preferred
• Strong communication skills (written and verbal)
• Thorough knowledge of LTL Industry, DOT Rules and Regulations, OSHA Laws, Hazardous Materials Regulations, NMFC and Tariff Rules preferred
• Able to work in a remote location, taking self-initiative without requiring immediate local supervision
• Multi-tasked oriented and possess good organizational skills
• Knowledge of Microsoft Office Suite and Internet

WORKING CONDITIONS

Dock environment; exposure to varied weather conditions, exhaust, fumes, dust, noise

Hours may vary due to operational need

Frequent contact with service center personnel; fast-paced, deadline oriented

Must be able to travel as needed

EST FedEx Freight, Inc

FedEx Freight is an Equal Opportunity Employer, including disabled and veterans.

If you have a disability and you need assistance in order to apply for a position with FedEx Freight, please e-mail at [e-mail].

FedEx Freight will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Pay:

Annual Salary: $71,480.00 - $112,939.00

The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location(s). If this opportunity includes multiple job levels, the pay information represents the minimum and maximum range for all levels. Actual pay is determined by job-related factors permitted by law and relevant to the position, such as experience, tenure, market level, pay at the location for this job, performance, schedule, and work assignment.

Eligible employees offered health, vision, and dental insurance, personal/sick paid time, 401(k) retirement savings plan, bonus potential, tuition reimbursement, adoption assistance, paid parental leave, paid bereavement, vacation (FT only), paid holidays (FT only).