MGR NOC I - PUB SEC (Remote, US)

CenturyLink; United States; Remote; USD 85,000 - 124,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Voluntary benefits

Job summary

Lumen is seeking a Network Operations Center (NOC) Manager to ensure efficient operations of a customer network infrastructure, monitor, and troubleshoot issues, and drive high availability across environments.

The role emphasizes accountability, collaboration, and delivering value in a fast-paced network operations setting. A CS/IT degree and 5+ years in NOC management are preferred, with overnight shifts required.

Qualifications

• Bachelor's degree in computer science, information technology or related field.
• Five+ years in NOC management.
• Strong knowledge of networking, security, and infra technologies.
• Experience with network monitoring tools and techniques.
• Excellent communication and team management skills.
• Ability to work under pressure with multiple priorities.
• Public Trust suitability.
• Overnight shift Mon-Fri 11pm–7am (may vary).

Responsibilities

• Manage the day-to-day operations of the NOC team.
• Identify, diagnose, and resolve network issues.
• Collaborate with other departments and the customer to address network-related problems.
• Ensure that the network is highly available and meets requirements.
• Proactively monitor network performance and capacity, and plan for growth as needed.
• Develop and maintain NOC policies and procedures.
• Coach and mentor NOC staff on technical issues and professional development.

Skills

Networking

Security

Infrastructure

Network monitoring

Leadership

Communication

Education

Bachelor's degree in computer science, information technology or related field

Job description

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

The Role

A Network Operations Center (NOC) Manager is responsible for ensuring the efficient and effective operations of a customer network infrastructure.

They oversee the team responsible for monitoring the customer network and troubleshoot any issues that arise.

The Main Responsibilities

• Manage the day-to-day operations of the NOC team.

• Identify, diagnose, and resolve network issues.

• Collaborate with other departments and the customer to address network-related problems.

• Ensure that the network is highly available and meets requirements.

• Proactively monitor network performance and capacity, and plan for growth as needed.

• Develop and maintain NOC policies and procedures.

• Coach and mentor NOC staff on technical issues and professional development.

What We Look For in a Candidate

• Bachelor's degree in computer science, information technology or a related field.

• Five or more years' experience in network operations center management.

• Strong technical knowledge of networking, security, and infrastructure technologies.

• Expertise in network monitoring tools and techniques.

• Excellent communication and team management skills.

• Ability to work under pressure and manage multiple priorities.

• Requires Public Trust suitability

• This requires an overnight shift Mon to Friday 11p to 7am (may vary slightly) depending on the business needs.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$84,629 - $112,838 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$88,860 - $118,480 in these states: CO HI MI MN NC NH NV OR RI
$93,092 - $124,122 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:BenefitsBonus Structure

What to Expect Next

Life at Lumen

Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case‑by‑case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Privacy Notice

Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.