Mgr, National Accounts Contract, Chicago

W. W. Grainger; Lake Forest (IL); Hybrid; USD 74,000 - 123,000; Full time

Job summary

W. W. Grainger is seeking a Mgr, National Accounts Contract in the Chicago area to oversee strategic customer agreements and drive growth across a national portfolio. The role emphasizes negotiation, contract management, and cross-functional collaboration with Grainger resources.

The position requires a Bachelor's degree, ~30% travel, and strong skills in virtual selling, pricing guidance, and program adoption across Grainger accounts.

Qualifications

• Bachelor's degree required.
• 3+ years in Sales Performance selling a structured value proposition.
• Travel required – approximately 30%.
• High proficiency with web/phone based tools for virtual selling and meetings.
• Demonstrated competencies in growth, negotiation, closing, Grainger solutions, contract value, accountability, prioritization, account penetration, project approach, and project management.

Responsibilities

• Manage Grainger customer agreements less than $5M in sales and/or with unmet customer volume commitments.
• Negotiate directly with customers to address contract performance and guide renewal or expansion decisions.
• Improve rate of growth with portfolio of National Accounts and transition to team members as contracts mature.
• Collaborate with partners to implement or remove value-added programs per customer compliance.
• Advise partners on opportunities to develop or negotiate new agreements positioning Grainger as primary MRO provider.
• Coach field and inside sales teams on strategic/tactical market plans.
• Provide guidance on site pricing variances, billing issues, account maintenance, reporting, and site performance.
• Utilize internal and external partners; monitor customer adoption of programs and adjust as needed.

Skills

Profitable Growth

Negotiation

Closing Deals

Grainger Solutions

Contract Value

Accountability

Prioritization

Account Penetration

Project Approach

Project Management

Education

Bachelor's Degree

Job description

Mgr, National Accounts Contract, Chicago

Location: LAKE FOREST, IL, US, 60045-5201

Work Location Type: Remote

About Grainger

W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working®by serving more than4.6 million customersworldwide with maintenance, repair andoperating(MRO) products and value-added solutions delivered through innovative technology and deep customerexpertise. Known for its commitment to service and purpose-driven culture, the Company reported2025 revenue of$17.9 billion. For more information, visitwww.grainger.com.

Compensation

The anticipated base pay compensation range for this position is $74,000.00 – $123,400.00. This role is eligible for an incentive target of up to % or $ $31,400.00, based on the achievement of individual and company performance objectives in accordance with the current terms of the incentive program which are subject to change.

Rewards and Benefits

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

Reporting to the Director, National Accounts; you will manage 10-20 profitable agreements and ensure agreement compliance with customers, Grainger field- based sales resources, and Grainger resources.

You Will

• Manage Grainger customer agreements less than $5M in sales and/or have not met customer volume commitments.
• Negotiate directly with customers to address contract performance and provide recommendations to leaders on the discontinuation, re-negotiation, or expansion of account agreements through the contract management process.
• Improve rate of growth with portfolio of National Accounts Agreements and transition to team members as contract commitments are met by the customer.
• Working with partners, manages the implementation or removal of value-added programs and resources in a manner consistent with the customer's compliance to the agreement.
• Advise partners on opportunities to develop/negotiate new agreements that position Grainger as the Primary or sole source MRO provider.
• Coach field sales and inside sales team members relative to the strategic and tactical implementation of customer specific market plans.
• Provide guidance on site pricing variances, billing issues, account maintenance, reporting, and site performance.
• Utilize partners both internal and external. Through interactions with Sales and Service, monitors and measures customer adoption of programs and commitments, making adjustments to improve rate of adoption.

You Have

• Bachelor's Degree
• 3+ years Sales Performance selling a structured value proposition.
• Travel required – approximately 30%
• High proficiency in the use of web/phone based tools and phone for virtual selling/customer meetings.
• Demonstrated proficiency/competency in the following areas:
• Drives Profitable Growth
• Negotiate Win-Win Solutions
• Close Through Logical Steps
• Develop Knowledge of Grainger Solutions
• Maximize Contract Value By Owning Execution
• Inspire Accountability and Teamwork
• Prioritize Work Through Logical Analysis
• Expansion Through Account Penetration
• Engage Others with a Project Approach
• Project Management

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.