Mgr-Metering Syst Ops

PPL Corporation; Allentown (Lehigh County); On-site; USD 110,000 - 150,000; Full time

Job summary

PPL Corporation seeks an experienced leader to manage the Advanced Metering Systems Operations (AMSO) group. You will oversee system operations, analytics, and the ongoing maintenance of MDMS, TWACS, and MV-90 to ensure accurate billing for 1.4 million electric utility customers.

You will mentor staff, drive process improvements, and coordinate resources to meet regulatory and business objectives. Occasional after-hours work may be required.

Qualifications

• Bachelor's degree required.
• 5+ years of supervisory experience with leadership skills to engage and motivate a workforce.
• Working knowledge of Meter Data Management system (MDMS).
• Minimum 3+ years of experience with TNS and/or MDMS or other advanced metering systems.
• Strong project management and organizational skills.
• Ability to communicate complex ideas effectively.

Responsibilities

• Direct the daily activities of AMI Systems Operations to assure prompt and accurate billing for 1.4 million Electric Utilities customers.
• Manage operation of advanced metering systems (MDMS, TWACS, MV-90) and enhancements.
• Lead efforts to map and improve key processes.
• Provide after-hours support to resolve priority operational issues as needed.
• Oversee maintenance and contracts for metering systems.
• Ensure availability of accurate interval data for EU customers.

Skills

Supervisory experience

Leadership

AMI/MDMS knowledge

Project management

Communication

Organizational skills

Education

Bachelor's degree

Tools

MDMS

TWACS

MV-90

Job description

Company Summary Statement

As one of the largest investor-owned utility companies in the United States, PPL Corporation (NYSE: PPL), is committed to creating long-term, sustainable value for our 3.5 million customers, our shareowners and the communities we serve. Our high-performing regulated utilities — PPL Electric Utilities, Louisville Gas and Electric, Kentucky Utilities and Rhode Island Energy — provide an outstanding experience for our customers, consistently ranking among the best utilities in the nation. PPL’s companies are also addressing challenges head-on by investing in new infrastructure and technology that is creating a smarter, more reliable and resilient energy grid. We are committed to doing our part to advance a cleaner energy future and drive innovation that enables us to achieve net-zero carbon emissions by 2050 while maintaining energy reliability and affordability for the customers and communities we serve. PPL is a positive force in the cities and towns where we do business, providing support for programs and organizations that empower the success of future generations by helping to build and maintain strong, diverse communities today.

Overview

This position provides managerial and technical leadership for the Advanced Metering Systems Operations (AMSO) group to meet business, regulatory and customer requirements. The AMSO group currently consists of system operations and analytical personnel, who function as the operators of the various systems that support PPL-EU's Advanced Metering infrastructure, including at least the following: Meter Data Management System (MDMS), TWACS Network System (TNS), Radio Frequency (RF) Network head-end system, RF meter and meter data performance, and MV-90.

Responsibilities

• Direct the daily activities of AMI Systems Operations to assure the prompt and accurate billing for 1.4 million Electric Utilities customers (currently over $3.2 billion in annual revenues) by providing accurate and timely meter reads. Manage the operation of advanced metering systems (currently MDMS, TWACS, and MV-90 systems), as well as the development, continued maintenance and enhancements of those systems, while assuring that the business requirements for all electric service customers' billing are met.
• Manage the daily operations of the AMI system including 1) the supervision, coaching and mentoring of employees, 2) critical operational decision making, 3) process improvement, and 4) the assessment and procurement of resources needed to assure the achievement of PPL-EU business objectives. Lead efforts to map and improve key processes.
• Support and lead efforts to resolve operational issues after normal business hours as needed to ensure the timely resolution of priority operational issues.
• Provide leadership for the continuing evolution of PPL-EU’s MDMS and head-end systems to support critical business functions and meet regulatory requirements. Assure the availability of accurate and timely interval data for EU customers as appropriate. Provide accurate data to PPL-EU to facilitate unbilled revenue analysis, load research, and market research.
• Partner with EU business section leaders to provide innovative applications from PPL-EU's AMI and MDMS to improve critical business functions' operational efficiency, electric reliability and customer facing applications. This will assure that accurate and timely interval data is available for EU customers as appropriate. Provide accurate data to PPL-EU to facilitate unbilled revenue analysis, load research, market research and support customer requirements for shopping.
• Support in administering the maintenance and support contracts for all advanced metering systems currently in use to assure the integrity, reliability and cost-effective operation of these systems for critical EU business processes.
• If applicable, in-person supervision of employees to ensure compliance with FLSA wage and hour issues as well as to monitor compliance with safety rules.
• Physical presence in the office/on-site to engage in face-to-face interaction and coordination of work among direct reports and co-workers.
• May be assigned an Electric Utilities emergency and storm role. This is a special assignment that comes into play during storms and other emergencies when the company needs to restore power or respond to other issues affecting customer service. This role may necessitate the need to work after-hours, outside of your normal schedule.
• All positions in which driving is an essential function of the job, regardless if the job code is marked safety sensitive or not, will also be included as safety sensitive
• Performs other duties as assigned
• Complies with all policies and standards

Qualifications

1. Bachelor's degree.
2. 5+ years of supervisory experience, with demonstrated leadership skills to engage and motivate a workforce to deliver consistent results.

Preferred Qualifications

• Demonstrated, working knowledge of Meter Data Management system.
• Minimum of 3 Years of working experience in TNS and/or MDM or other advanced metering systems.
• Working knowledge of computer hardware, software, telecommunications, and knowledge of industry trends and best practices for applying AMI technologies to other workgroup tasks and activities.
• Strong project management and organizational skills.
• Business acumen to develop cost-effective solutions to business problems.
• Skilled in application administration, electrical transmission / distribution theory, and the aspects of telecommunications infrastructure to support AMI operations.
• Ability to define business benefits, costs, resource requirements, risks, and success criterion of technology operations.
• Ability to communicate complex ideas effectively.
• Ability to work well with individuals on all levels of the organization.
• Experience in organizational change management.
• Direct the daily activities of AMI Systems Operations to assure the prompt and accurate billing for 1.4 million Electric Utilities customers (currently over $3.2 billion in annual revenues) by providing accurate and timely meter reads. Manage the operation of advanced metering systems (currently MDMS, TWACS, and MV-90 systems), as well as the development, continued maintenance and enhancements of those systems, while assuring that the business requirements for all electric service customers' billing are met.
• Manage the daily operations of the AMI system including 1) the supervision, coaching and mentoring of employees, 2) critical operational decision making, 3) process improvement, and 4) the assessment and procurement of resources needed to assure the achievement of PPL-EU business objectives. Lead efforts to map and improve key processes.
• Support and lead efforts to resolve operational issues after normal business hours as needed to ensure the timely resolution of priority operational issues.
• Provide leadership for the continuing evolution of PPL-EU’s MDMS and head-end systems to support critical business functions and meet regulatory requirements. Assure the availability of accurate and timely interval data for EU customers as appropriate. Provide accurate data to PPL-EU to facilitate unbilled revenue analysis, load research, and market research.
• Partner with EU business section leaders to provide innovative applications from PPL-EU's AMI and MDMS to improve critical business functions' operational efficiency, electric reliability and customer facing applications. This will assure that accurate and timely interval data is available for EU customers as appropriate. Provide accurate data to PPL-EU to facilitate unbilled revenue analysis, load research, market research and support customer requirements for shopping.
• Support in administering the maintenance and support contracts for all advanced metering systems currently in use to assure the integrity, reliability and cost-effective operation of these systems for critical EU business processes.
• If applicable, in-person supervision of employees to ensure compliance with FLSA wage and hour issues as well as to monitor compliance with safety rules.
• Physical presence in the office/on-site to engage in face-to-face interaction and coordination of work among direct reports and co-workers.
• May be assigned an Electric Utilities emergency and storm role. This is a special assignment that comes into play during storms and other emergencies when the company needs to restore power or respond to other issues affecting customer service. This role may necessitate the need to work after-hours, outside of your normal schedule.
• All positions in which driving is an essential function of the job, regardless if the job code is marked safety sensitive or not, will also be included as safety sensitive
• Performs other duties as assigned
• Complies with all policies and standards

Remote Work

The company reserves the right to determine if this position will be assigned to work on-site, remotely, or a combination of both. Assigned work location may change. In the case of remote work, physical presence in the office/on-site may be required to engage in face-to-face interaction and coordination of work among direct reports and co-workers.

Equal Employment Opportunity

Our company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, protected veteran status, sexual orientation, gender identify, genetic information, disability status, or any other protected characteristic.