Mgr, Clinical Operations - PE Neurosurgery - USA Health Physicians Group

USA Health; Mobile (AL); On-site; USD 70,000 - 120,000; Full time

Job summary

USA Health is seeking a Clinical Operations Manager to oversee multiple ambulatory clinics along the Gulf Coast. You will partner with Clinical Supervisors to deliver cost-effective, high-quality care in a busy, patient-centered environment.

The role manages 25+ clinical staff, ensures licensure and BLS compliance, drives process improvements, and collaborates with leadership to optimize schedules, documentation, patient flow, and outcomes.

Qualifications

• High School Diploma or equivalent and 4 years of professional experience in area of clinical focus, 3 of which were in a supervisory capacity.
• Bachelor's Degree may substitute for one year of the required experience.
• Licensure or certification in area of clinical focus upon hire.
• BCLS - Basic Life Support Upon Hire Required.

Responsibilities

• Oversee 25+ clinical employees including delegating work tasks and scheduling across clinics.
• Monitor licensure, education, and necessary certifications such as BLS to ensure compliance.
• Track and maintain daily clinical operational performance indicators and address opportunities.
• Assist in development and implementation of clinic operations policies and procedures.
• Lead process improvement initiatives and participate in accreditation or regulatory quality efforts.
• Interview and screen candidates, educate new hires, and oversee onboarding through completion.
• Complete performance evaluations and support quality initiatives for assigned areas.
• Ensure patient-centered care and collaborate with leadership to optimize clinic workflows.

Job description

Overview

USA Health is Transforming Medicine along the Gulf Coast to care for the unique needs of our community. USA Health is changing how medical care, education, and research impact the health of people who live in Mobile and the surrounding area. Our team of doctors, advanced care providers, nurses, therapists, and researchers provides the region's most advanced medicine at multiple facilities, campuses, clinics, and classrooms. We offer patients convenient access to innovative treatments and advancements that improve the health and overall well-being of our community.

Overview

USA Health is Transforming Medicine along the Gulf Coast to care for the unique needs of our community. USA Health is changing how medical care, education, and research impact the health of people who live in Mobile and the surrounding area. Our team of doctors, advanced care providers, nurses, therapists, and researchers provides the region's most advanced medicine at multiple facilities, campuses, clinics, and classrooms. We offer patients convenient access to innovative treatments and advancements that improve the health and overall well-being of our community.

Responsibilities

• The Clinical Operations Manager partners with one or more Clinical Supervisors or Clinical Leads to oversee the assigned clinics to deliver cost effective quality health care in a safe and timely manner;
• Responsible for overseeing over 25 clinical employees including delegating work tasks throughout the clinics, collaboration with leadership for disciplinary concerns, staffing and schedules, attendance and PTO usage, monitoring clinical care protocols to ensure that the tasks are completed safely and efficiently
• Tracks and maintain daily clinical operational performance indicators and addresses opportunities as needed
• Monitors staff for compliance with licensure, education, and necessary applicable certifications such as BLS
• Assists in the development and implementation of clinic operations policies and procedures
• Partners with department clinical leader roles to ensure staff competency requirements are up to date and appropriate documentation is completed
• Sets performance expectations, obtains feedback, and monitors improvement plans on an ongoing basis
• Participates and represents outpatient care clinics in interdepartmental meetings as appropriate or assigned
• Develops, implements, and executes the process improvement initiates as required
• Responsible for interviewing and screening candidates, selecting finalists, educating new hires, monitoring any orientation and on-boarding through completion
• Completes performance evaluations on clinical staff in collaboration with clinical department leadership; manages and coordinates any accreditation survey initiatives for assigned areas
• Ensures compliance with all all institution or regulatory quality initiatives and protocols
• Initiates and implements quality improvement action plans towards accreditation or regulatory quality requirements; manages clinic expenses to adhere to budget; works with leadership to identify opportunities to improve clinical nursing documentation related to quality metrics
• Performs QA on clinical nursing pathways, patient triage protocols, clinical documentation compliance, nursing procedure competence and documentation, and quality/regulatory metric completion
• Collaborates with department leadership to review staffing and supplies to ensure adequate coverage is provided
• Serves as the primary liaison for providers in clinic to address clinical nursing opportunities to continuously improve clinic workflows
• Collaborates with department leadership regarding patient/staff complaints
• Collaborates with care access team to ensure that optimal clinic schedules/templates are used
• Ensures compliance with applicable HIPAA, HCFA, TJC, OSHA, Safety, State Regulations, CLIA, Risk Management, Quality, and institution regulations in assigned areas
• Collaborates with Safety/infection control/Regulatory and Compliance to report and reviews regarding safety and compliance concerns
• Performs daily unit rounds with staff
• Performs waiting room rounds routinely to engage with patients and obtain feedback on care
• Reviews patient satisfaction data for any opportunities and implements action plans when appropriate
• Reviews all monthly relevant data/metrics and implements or reviews processes to improve compliance
• Reviews billing holds and denials for documentation compliance and opportunities for re-education
• Ensures that patient care is the number one priority and all work activities are patient centered
• Exhibits a service attitude in supporting and/or participating in patient care activities
• Hosts daily/weekly huddles with all clinical team members to review any gaps in care or old/new initiatives needing review
• Reports directly to director of operations
• Completes all mandatory department, educational and hospital requirements
• Adheres to current Infection Control and Safety Standards
• Regular and prompt attendance
• Ability to work schedule as defined and overtime as required
• Related duties as assigned

Additional Information

Employees must be in a regular position, working 20 hours or more per week (.50 FTE or greater) to qualify for benefits.

Qualifications

• High School Diploma or equivalent and 4 years of professional experience in area of clinical focus, 3 of which were in a supervisory capacity, 2 of which were in an ambulatory or acute care setting Required
• Bachelor's Degree may substitute for one year of the required experience Preferred
• Licensure or certification in area of clinical focus Upon Hire Required
• BCLS - Basic Life Support Upon Hire Required
• Comparable combination of education and experience may substitute for the above requirements.

Knowledge, Skills, And Abilities

• Participates in direct patient care activities including but not limited to assessments, vital signs, specialty specific procedures/testing, injections, wound care, and phlebotomy Participates in direct patient care activities including but not limited to assessments, vital signs, specialty specific procedures/testing, injections, wound care, and phlebotomy
• Patient Care Patient Care

Equal Employment Opportunity/Affirmative Action Employer

The University of South Alabama is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, religion, age, genetic information, disability, protected veteran status or any other applicable legally protected basis. EO Employer – minorities/females/veterans/disabilities/sexual orientation/gender identity.