Mgr, Clinical Denials Management

AdventHealth; Florida; On-site; USD 86,000 - 159,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid time off from day one

403-B retirement plan

Parental leave

Career development

Well-being resources

Mental health resources

Pet benefits

Job summary

AdventHealth in Altamonte Springs, Florida, seeks a seasoned leader to manage the clinical denials management team. You will guide staff, monitor performance, and oversee appeals to ensure accurate, timely denial resolution while aligning with regulatory requirements.

The role requires RN with BSN, strong coding knowledge, and experience with utilization management. This position offers day shifts, full-time hours, and opportunities for professional growth within a faith-based healthcare system.

Qualifications

• Strong knowledge of clinical documentation, medical terminology, and disease processes.
• CPT/HCPCS/ICD coding systems and clinical billing requirements.
• Knowledge of payer policies, regulations, and clinical denial processes for government and commercial payers.
• Understanding of utilization review criteria including MCG and InterQual.
• Demonstrated leadership and staff development abilities.
• Strong analytical skills to interpret data and identify trends.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Suite and healthcare information systems.
• Ability to build collaborative relationships across departments.
• Epic EHR familiarity (preferred).
• Process improvement methodologies experience (preferred).

Responsibilities

• Manages daily operations of the clinical denials management team.
• Supervises, coaches, and develops clinical denial management specialists.
• Monitors team performance against established metrics and productivity standards.
• Reviews and approves clinical appeals for accuracy and quality.
• Analyzes clinical denial trends and develops remediation strategies.
• Collaborates with clinical leadership, physicians, and utilization management on denial prevention.
• Coordinates with payers on complex clinical denial issues and escalations.
• Ensures compliance with all regulatory requirements and policies.
• Prepares and presents reports on clinical denial performance.
• Participates in hiring, training, and performance management processes.
• Identifies opportunities for process improvement and implements solutions.
• Performs other duties as assigned.

Skills

Clinical documentation

Medical terminology

CPT/HCPCS/ICD coding

Payer policies

Utilization review criteria

Leadership

Data analysis

Communication

Microsoft Suite/IT systems

Epic EHR (preferred)

Education

RN with BSN

Master's degree (preferred)

Tools

Epic EHR

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

• Paid Time Off from Day One

• 403-B Retirement Plan

• 4 Weeks 100% Paid Parental Leave

• Career Development

• Whole Person Well-being Resources

• Mental Health Resources and Support

• Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

900 HOPE WAY

City:

ALTAMONTE SPRINGS

State:

Florida

Postal Code:

32714

Job Description:

• Manages daily operations of the clinical denials management team

• Supervises, coaches, and develops clinical denial management specialists

• Monitors team performance against established metrics and productivity standards

• Reviews and approves clinical appeals for accuracy and quality

• Analyzes clinical denial trends and develops remediation strategies

• Collaborates with clinical leadership, physicians, and utilization management on denial prevention

• Coordinates with payers on complex clinical denial issues and escalations

• Ensures compliance with all regulatory requirements and policies

• Prepares and presents reports on clinical denial performance

• Participates in hiring, training, and performance management processes

• Identifies opportunities for process improvement and implements solutions

• Performs other duties as assigned

Knowledge, Skills, and Abilities:

• Strong knowledge of clinical documentation, medical terminology, and disease processes [Required]

• Comprehensive understanding of CPT, HCPCS, ICD coding systems, and clinical billing requirements [Required]

• Knowledge of payer policies, regulations, and clinical denial processes for government and commercial payers [Required]

• Understanding of utilization review criteria including MCG and InterQual [Required]

• Demonstrated leadership skills with ability to supervise and develop staff [Required]

• Strong analytical skills with ability to interpret data and identify trends [Required]

• Excellent written and verbal communication skills [Required]

• Proficiency in Microsoft Suite applications and healthcare information systems [Required]

• Ability to build collaborative relationships across departments [Required]

• Proficiency with Epic EHR system [Preferred]

• Experience with process improvement methodologies [Preferred]

Education:

• Bachelors of Nursing [Required]

• Masters degree [Preferred]

Field of Study:

• RN with Bachelor’s degree in Nursing, Management or related healthcare field such as: Healthcare Management, Risk Management or Social Work, or RN with at least 5 years direct clinical experience, 8 years Utilization Management experience, demonstrated history of concurrent/post-remit denial management and avoidance experience
• Secondary Bachelor’s Degree (in Business, Healthcare or Health Services Administration, Health Information Management, Communications, Finance, Accounting, Public Administration, Human Resources, Management, or Marketing)
• (in Nursing, Health Management, Business Administration, Finance, or other related area.)

Work Experience:

• 2+ in a supervisory/managerial position in a similar-sized hospital [Preferred]
• 4+ related work experience in utilization review, care management, revenue integrity, denial management, clinical documentation improvement, or the center for medicare and medicaid services [Preferred]
• Varied clinical experience including nursing in ED, ICU/CCU, OB and/or nursing administration position such as Nurse Manager or Assistant nurse manager [Preferred]

Licenses and Certifications:

• Accredited Case Manager (ACM) [Required] OR
• Registered Nurse (RN) [Required]
• Certified Case Manager (CCM) [Preferred]
• Certified Billing and Coding Specialist (CBCS) [Preferred]
• Registered Health Information Administrator (RHIA) [Preferred]
• Certified Revenue Cycle Rep (CRCR) [Preferred]

Physical Requirements:

Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$85,529.67 - $159,089.69

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.