MGF Process & CX Excellence SME

A.P. Moller - Maersk; Florham Park (NJ); On-site; USD 110,000 - 165,000; Full time

Job summary

A.P. Moller - Maersk is seeking a Subject Matter Expert to advise across Customer Experience and Operations. You will be the go-to resource for process expertise, systems knowledge, and continuous improvement initiatives, influencing how MGF systems evolve.

Collaborate with product teams, stations, hubs, and CX teams to drive operational excellence and compliance. As a trusted advisor, you will support major customer implementations, manage system changes, and ensure documentation alignment with

Responsibilities

• Provide expert advice and guidance to stakeholders across the organization.
• Represent the local voice in global process initiatives.
• Apply the DMAIC methodology to assess and enhance processes, managing risks effectively.
• Lead and/or participate in the implementation of new systems and processes impacting CX across the organization.
• Coordinate and/or participate in User Acceptance Testing, as needed.

Job description

A.P. Moller - Maersk is seeking a Subject Matter Expert to advise across Customer Experience and Operations. You will be the go-to resource for process expertise, systems knowledge, and continuous improvement initiatives, influencing how MGF systems evolve.

Collaborate with product teams, stations, hubs, and CX teams to drive operational excellence and compliance. As a trusted advisor, you will support major customer implementations, manage system changes, and ensure documentation alignment with