MFA Help Desk System Administrator

CACI; Elkridge (MD); On-site; USD 87,000 - 182,000; Full time

Job summary

CA CI, Hanover, MD-based MFA Help Desk System Administrator role seeks experienced IT professional to manage multifactor authentication operations. Responsibilities include token issuance, PKI handling, and customer support for global users.

The role emphasizes security, documentation, and collaboration with technical teams to ensure timely resolution and reporting on token distribution and related activities.

Qualifications

• Active TS/SCI clearance with polygraph is required.
• Minimum of three (3) years of relevant experience.
• Bachelor's degree in a technical discipline is required or an additional four (4) years of experience may substitute for a bachelor's degree.

Responsibilities

• Provide face-to-face and remote MFA help-desk support for a global user base.
• Issue and maintain MFA tokens (RSA, ALT, PKI) and resolve authentication issues.
• Handle RSA Token and PKI certificate requests and lifecycle management.
• Perform LTA and RA duties for PKI certificates including issuance and revocation.
• Use ITSM tools (e.g., ServiceNow) to track, manage, and escalate service tickets.
• Develop SOPs, technical documentation, and knowledge base articles.
• Gather metrics on token distribution and service activities.

Skills

Security clearance

Customer service

Troubleshooting

IT support

Education

Bachelor's degree in a technical discipline

Tools

PKI Trust Store

PKI certificates

RSA tokens

SIPR/NIPR tokens

Job description

Job Title: MFA Help Desk System AdministratorJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: TS/SCI with PolygraphEmployee Type: RegularPercentage of Travel Required: NoneType of Travel: None* * *

Opportunity:

CACI as a Prime Contractor on MWIII Bridge. All positions in the Hanover, MD area. MWIII Bridge develops and supports Identity, Credential and Access Management (ICAM) capabilities for the enterprise and stand-alone deployment throughout the IC. Tasks include program management, mission support, software integration, software development, system engineering, migration, testing, documentation development, network and system monitoring, configuration control and release management.

Responsibilities:

As a System Administrator on the Multi-Factor Authentication (MFA) Help Desk. In this role, you will support enterprise security operations by issuing and maintaining RSA, SIPR, and NIPR tokens, resolving authentication issues, and delivering direct customer support.

• Provide daily face-to-face support for walk-in services and remote assistance for a global user base.
• Serve as the first point of contact for troubleshooting RSA Token and PKI certificate requests.
• Manage the full lifecycle of MFA tokens (RSA, ALT, PKI), including issuance, maintenance, and returns.
• Perform Limited Trust Agent (LTA) and Registration Authority (RA) duties for PKI certificates, including authorization, issuance, and revocation.
• Use ITSM tools such as Service Now to track, manage, and escalation service tickets.
• Interact with technical teams to accurately diagnose and report issues.
• Develop and maintain SOPs, technical documentation, and IT knowledge base articles.
• Gather and report metrics on token distribution and related service activities.
• Work independently to triage issues, prioritize tasks, and meet deadlines with minimal supervision.

Qualifications:

Required

• Active TS/SCI clearance with a polygraph is required.
• Minimum of three (3) years of relevant experience.
• Bachelor's degree in a technical discipline is required or an additional four (4) years of experience (for a total of 7 years) may be substituted for a bachelor's degree.

Desired

• Expertise with Windows Operating Systems.
• Familiarity with CSPiD software, Internet Options, and PKI Trust Store configurations.
• Knowledge of 90Meter SCM, CIW Applications, and Active Client software.
• Proficiency with Remote Desktop sharing via Skype.
• Strong understanding of computer security principles.
• Excellent organizational, multitasking, and customer service skills.

What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range:

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The proposed salary range for this position is: $86,600 - $181,800

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.