Metro Transit Full Time Moblie Response Team

Evolving Solution Services; Minneapolis (MN); On-site; USD 37,000 - 44,000; Full time

Benefits offered by this job

Medical, Dental, Vision

FSA/HSA

Disability insurance

401k with company match

Wellness leave

PTO

EAP

Job summary

Canopy Roots, a Minnesota-based mental health organization, seeks Mobile Responders to join the Metro Transit Community Response Team (CRT). You will ride buses, trains, and facilities to provide in-the-moment care, de-escalate crises, and connect riders to resources.

Canopy Roots emphasizes trauma-informed practice, equity, and safety. This full-time role requires evening availability, strong communication, and a valid driver's license in Saint Paul and the Twin Cities metro area.

Qualifications

• Bachelor's degree in social work, psychology, public health, or related field and at least one year of experience with vulnerable populations; OR Associate's degree and two years of relevant experience; OR certification with at least one year of experience.
• Demonstrated ability to engage effectively with people experiencing homelessness, behavioral health crises, and/or substance use.
• Training or lived experience in trauma-informed care, harm reduction, and crisis de-escalation.
• Strong communication skills and ability to work collaboratively in fast-paced public settings.
• Comfortable working on buses, trains, and busy transit facilities.
• Valid driver's license with clean driving record and ability to operate a company van.

Responsibilities

• Provide on-site, in-the-moment support to riders on buses, trains, and transit facilities using trauma-informed de-escalation techniques.
• Respond to dispatched calls from Transit Control Center ensuring timely engagement.
• Engage riders with compassion, assess needs, and distribute basic supplies as an entry point to conversation.
• Make warm referrals to support teams or external partners for housing, shelter, behavioral health, or substance use services.
• Accompany riders to shelters, clinics, or intake appointments to reduce barriers to access.
• Document outreach interactions, referrals, and interventions per reporting standards.
• Participate in weekly clinical supervision, case debriefs, and ongoing training.
• Collaborate with supervisors, clinicians, and support staff to improve service delivery.
• Educate riders and community stakeholders about available resources.

Skills

Communication skills

Trauma-informed care

Crisis de-escalation

Team collaboration

Education

Bachelor's degree (social work/psychology/public health)

Associate's degree + 2 years experience

Certification (Peer Support Specialist / Psychiatric Technician)

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time MAIN, Minneapolis, MN, US

9 days ago Requisition ID: 1000

Salary Range: $26.85 To $31.65 Hourly

at Canopy Roots

About the MetroTransit Community Response Team

Canopy Roots is partnering with the Metropolitan Council to operate a Metro Transit Community Response Team (CRT) to support riders across Metro Transit's light rail and bus systems. This initiative deploys unarmed, trauma-informed teams to engage riders experiencing behavioral health crises, homelessness, or unmet social service needs. The program's goals include improving safety and rider experience on transit, providing compassionate de-escalation and stabilization, and ensuring riders are connected to the resources they need through intensive referrals and behavioral health support.

About the Role

Canopy Roots is an innovative mental health organization based in Minnesota that offers culturally affirming crisis response services.

As a Mobile Responder, you will serve on the front lines of the Metro Transit Community Response Team (CRT), responding on buses, light rail trains, and transit facilities to provide immediate, in-the-moment care to riders. You will respond to dispatched service requests, engage individuals in need, de-escalate crises, and connect riders to basic resources. When follow-up is appropriate, you will initiate warm referrals to Canopy Roots' Support Team Advocates, who can provide navigation and intensive service linkage.

This role requires a consistent, compassionate presence on Metro Transit vehicles and at transit hubs, with a focus on relationship-building, trust, and cultural responsiveness. CRT Responders are supported by the program manager and are expected to uphold Canopy Roots' values of trauma-informed practice, equity, and safety.

• Start Date: As soon as possible
• Location: Twin Cities Metro Area (primarily community- and field-based in Saint Paul on Metro Transit buses, light rail, and facilities)
• Hiring Salary Range: $26.85 - $31.65 per hour. Starting salary will depend on your skills and demonstrated readiness for the role.
• Hours/Day: Full-time, 40 hours per week; Monday-Friday, 6 PM- 2 AM
• Job Type: Non-Exempt, Employee of Canopy Roots (not subcontractor)

Essential Job Functions

• Provide on-site, in-the-moment support to riders on buses, trains, and transit facilities, using trauma-informed de-escalation techniques
• Respond to dispatched calls from Metro Transit's Transit Control Center, ensuring timely engagement and effective service delivery
• Engage riders with compassion, assess needs, and distribute basic supplies (e.g., water, snacks, hygiene kits) as an entry point to deeper conversation and trust-building
• Conduct needs assessments and make warm referrals to Canopy Roots' Support Team Advocates or external partners for housing, shelter, behavioral health, or substance use services
• When necessary, accompany riders to shelters, clinics, or intake appointments to reduce barriers to access
• Document all outreach interactions, referrals, and interventions in accordance with Canopy and Council reporting standards, and organizational policy
• Participate in weekly clinical supervision meetings, case debriefs, and ongoing training sessions to build skills and ensure fidelity to program protocols
• Collaborate with supervisors, clinicians, and support staff to continuously improve service delivery and outcomes
• Educate riders and community stakeholders about available resources and the role of Canopy Roots in supporting safe and supportive transit environments

Requirements

While we have identified specific requirements for this role, we acknowledge that not all candidates may possess every requirement listed. We encourage all applicants who believe they possess the necessary skills and experience to perform the role satisfactorily to apply, regardless of whether they meet each requirement to the fullest extent.

• Bachelor's degree in social work, psychology, public health, or related field and at least one year of experience working with vulnerable populations; OR Associate's degree and two years of relevant experience; OR certification as a Peer Support Specialist, Psychiatric Technician, or equivalent, with at least one year of experience.
• Demonstrated ability to engage effectively with people experiencing homelessness, behavioral health crises, and/or substance use.
• Training or lived experience in trauma-informed care, harm reduction, and crisis de-escalation.
• Strong communication skills and ability to work collaboratively in fast-paced, high-visibility public settings.
• Comfortable working on buses, trains, and at busy transit facilities.
• Valid driver's license with clean driving record, and ability to operate a company van to transport clients and conduct community outreach.

Preferred Qualifications

• Experience working in mobile crisis, street outreach, or transportation-based service delivery.

Physical Requirements

• Ability to ride buses and trains for extended periods, moving between vehicles and transit facilities during shifts.
• Ability to stand or walk for long periods, occasionally lift up to 50 lbs, and respond quickly to urgent or unpredictable situations.
• Comfortable working in a variety of weather conditions in outdoor and transit-based environments.
• Stand for at least 30 minutes at a time
• Walk for at least 15 minutes at a time
• Run for at least 10 seconds
• Climb stairs independently
• Reach forward and overhead
• Squat or kneel
• Twist and bend from the trunk
• Use a keyboard
• Engage in repetitive motion

About Canopy Roots

Canopy Roots is an innovative mental health organization offering culturally affirming, unarmed response services to people in crisis via 911. We promote safety for people in crisis by providing emotional de-escalation strategies, crisis intervention support, and connection to appropriate resources. Responders are members of the communities they serve, reflecting the wide range of cultural and racial identities and experiences of the people who need our services the most. Canopy Roots is based in Minneapolis, MN.

We care deeply about our employees and know holistic support is essential for our staff to carry out their work. Our generous employment package includes:

• Medical, Dental, and Vision Insurance
  • Choose one of our three medical plans.
  • Coverage available for your spouse, domestic partner and/or eligible dependents
• Flexible Spending Account (FSA), Dependent Care FSA, and Health Care Savings Account (HSA)
• Short-term and long-term disability insurance at no cost to you
• Ancillary insurance plans available for purchase
• 401k retirement plan with company match vested after one year of employment
• 7 days of wellness leave each year
• 16 days of PTO each year
• Employee Assistance Program (EAP)

Workplace Culture

Canopy Roots is a values-based, inclusive workplace that strives to create a space where our employees' unique talents, learning styles and lived experiences are valued. Creating an engaging work environment is an essential part of our culture. We uphold this commitment through staff surveys, professional development, and reflection and processing space in weekly staff meetings.

Our Hiring Process

Our People Operations team is committed to a person-first-centered approach to our hiring process. For all positions, our hiring process includes a virtual screening interview, an in-person panel interview, and reference checks and background checks for final candidates. Offers are contingent on a BCA and FBI background check that includes fingerprinting and 4-panel drug screening.

Persons of color, women, members of the LGBTQ community, veterans, and individuals with disabilities are strongly encouraged to apply. If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to the People Operations team at [e-mail]. At this time, we are unable to provide company sponsored visas and are only considering candidates who are eligible to work in the United States.

The above statements are not intended to encompass all functions and qualifications of the position. Rather, they are intended to provide a general framework of the requirements of the position. Employees may be required to perform other functions not specifically addressed in this job description.