Meter Services Representative

City of Austin; United States; On-site; USD 22,000 - 37,000; Full time

Job summary

The City of Austin Utilities is seeking a Meter Services Representative to perform field metering and account management for electric and water services. You will read meters, document issues, and assist customers in person along assigned routes in the Austin area.

Responsibilities include meter reads, disconnects/reconnects, and ensuring accurate data while maintaining safety and strong community relations. The role is on-site with shift flexibility and essential status.

Qualifications

• Graduation from an accredited high school or equivalent, plus one year experience in a field related to the job.
• Knowledge of metering requirements and theories.
• Ability to operate meters and related software safely and accurately.

Responsibilities

• Perform metering activities for utility customers, including disconnects/reconnects and energizing meters under 600V.
• Capture reads and document leaks, hazards, and meter issues using mobile tech.
• Maintain routes, communicate with customers, and ensure accurate readings.
• Conduct visual inspections and report tampering or faults in meters.

Skills

Metering knowledge

Customer service

Reading meters

Safety awareness

Equipment operation

Education

High school diploma or equivalent

Tools

Mobile Workforce Software

Laptop applications

Meter reading devices

Job description

About This Position

Job Description: Meter Services Representative Purpose: Under general supervision, this position is responsible for the field assessments and meter services related to utility customer account management for both electric and water meter related activities within the City of Austin Utilities service areas.

Duties, Functions and Responsibilities

• Performs a range of metering activities for utility customers, including disconnecting and reconnecting water meters, and de-energizing and energizing electric meters (below 600 volts).
• Serves as the face of the City of Austin Utilities for the community.
• Works to resolve customer account discrepancies at the meter site.
• Leaves appropriate notices at customer locations as required.
• Performs timely meter activity within the specified routes for both residential and commercial facilities.
• Organizes routes using the appropriate technology, to document leaks, problems, unsafe meter locations, hazards, and safety issues.
• Familiarizes themselves with the community and specified routes for both commercial and residential customers.
• Captures electric and water meter reads using appropriate technology.
• Performs visual inspections of meters, assesses the accuracy of meter reads, identifies any potential tampering or problems with the meter, and appropriately documents findings.

Knowledge, Skills, and Abilities

• Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
• Knowledge of metering requirements and theories.
• Knowledge of applicable processes, techniques, and methods for applicable metering applications.
• Knowledge of city practice, policy, and procedures related to water and electric metering.
• Skill in speaking, writing, listening, mediating, negotiating, and conflict resolution.
• Skill in operating assigned equipment and vehicles.
• Skill in operating laptop computers and related software applications.
• Ability to establish and maintain effective communication and working relationships with City employees and the public.
• Ability to read electric and water meters accurately.
• Ability to recognize hazardous metering conditions in the field and report through appropriate channels.
• Ability to properly lift and carry items weighing up to fifty (50) pounds.
• Ability to carry and grip steel tools, and to grasp, reach, pull, or push meters.
• Ability to perform strenuous work in all types of weather conditions.

Responsibilities - Supervisor and/or Leadership Exercised

None

Minimum Qualifications

• Graduation from an accredited high school or equivalent, plus one (1) year experience in a field related to the job.

Licenses and Certifications Required

• Valid Texas Class C Driver License.

Preferred Qualifications

• Experience working in an electric utility.
• Experience reading electric and water meters.
• Experience using Mobile Workforce Software.
• Experience with residential and commercial electrical installations.
• Skill and experience with effective decision making in a high-volume, high-stress environment.
• Experience using laptop computers.
• Skill and experience with handling conflict and uncertain situations.

Pay Range: $23.76 - $27.32 per hour

Location: 1520 Rutherford Lane

Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more.

Travel

If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

Work Schedule

If selected for the position, applicant will start on the Day Shift for training (Monday-Friday 7am-3:30pm). This position is categorized as Essential Personnel with the City of Austin. Essential staff are required to work during emergencies or bad weather if they are scheduled to work and, in some cases, when they are not scheduled. Essential employees ensure the continuance of key operations to maintain the safe delivery of electric service for the City of Austin. Work hours may include after hours, holidays, and weekends. Shifts may change according to departmental needs. Employee may be required to work additional hours outside of regular work schedule.

Good Standing Employees

Employees, in Good Standing, who are candidates within the department/division that the position resides in and who meet the minimum and all of the preferred qualifications (if any) of the position will be included in the initial interview. Department/division employee must remain in Good Standing through the Top Candidate Selection phase at which time the Good Standing status will be re-verified.

Join the City of Austin Team

At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles - Empathy, Ethics, Excellence, Engagement, and Equity - that anchor our delivery of services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

What Makes the City of Austin Special? Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation. Value and Innovation: Work in an environment where employees are valued, and innovation thrives. Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits. Retirement Security: Plan for the future with the City of Austin Employees' Retirement System. Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure. Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support. Career Growth: Advance your skills and expertise with professional development and leadership opportunities. Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration. By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

EEO Statement for City of Austin

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call [phone] or Texas Relay by dialing 7-1-1.