Meter Reader, AMR

Mississippi Power Co; Macon (GA); On-site; USD 32,000 - 46,000; Full time

Job summary

Atlanta Gas Light seeks a Meter Reader to collect gas usage data from residential, commercial, and industrial customers using electronic remote reading devices. You will maintain equipment, troubleshoot ERTs, and ensure accurate data entry for billing and reporting.

Responsibilities include route optimization, safety compliance, and occasional customer interaction to resolve questions or issues. A high school diploma, mechanical aptitude, and a valid driver’s license are required.

Qualifications

• Customer service and interpersonal communication skills.
• Ability to resolve escalated situations with tact.
• Mechanical aptitude and ability to use hand tools.
• Valid state driver’s license and safe driving record.
• Operator qualification per company standards.

Responsibilities

• Download meter reading routes daily and log data into electronic collection units.
• Maintain and update handheld devices and meters to ensure accurate readings.
• Troubleshoot and reprogram/repair ERTs and update data systems.
• Complete work orders efficiently following company policies and procedures.
• Interact with customers by phone as needed to obtain information.

Skills

Customer service skills

Written and verbal communication

Conflict resolution

Good judgment

Mechanical aptitude

Interpersonal skills

Defensive driving

Operator Qualified per Company Plan

Education

High School diploma or GED

Job description

Records gas consumption data from residential, industrial, and commercial customers using electronic remote reading device mounted in company vehicle; reports data for Marketers to use for customer billing. Performs installations and programming of ERTs. Performs basic tasks including using hand tools, corrosion inspections, meter paints, reading meters (manually and electronically). This is a bargaining unit position (IBEW Local 1997).

JOB DUTIES & RESPONSIBILITIES

• Downloads meter reading route(s) daily; enters route information into electronic data collection units in vehicle; drives route and collects data from Encoder Receiver Transmitter (ERTs) mounted on customers’ meters; uploads data at end of the route.

• Maintains and regularly updates electronic equipment (handhelds, Mobile Collectors, and etc.) to ensure accurate readings.

• Troubleshoots ERT problems and Missed Meters: inspects, reprograms, repairs, maintains, removes, reinstalls ERTs and indexes. Enters change data into Meter History System (MHS), and Georgia Customer Management Application (GCMA).

• Efficiently works work-order route to complete orders in a timely manner and in accordance with company policies and procedures and operator qualifications procedures.

• Conducts investigations of high bill complaints, stop meters, and special reading by meter reading validation.

• Performs regular meter inspections and paints

• Ensures truck is stocked with equipment, supplies, tools, and other equipment in a neat and orderly condition.

• Observes all safety equipment and regulatory guidelines to ensure compliance.

• Safely operations company assigned vehicles in performance of assignments.

• Occasional face-to-face interaction with customers via phone to obtain information and answer questions.

• Identifies problems concerning customers assigned to wrong route, converts non-ERT meters to ERT system, updates systems and corrects problems.

• Perform other duties and assigned on occasion

Education, Certifications/Licenses:

Required:

• High School diploma or GED

• Mechanical aptitude

• Basic knowledge and use of hand tools and equipment

• State driver’s license

• Company driving test

Preferred:

Meter reading experience

Or

Equivalent academic education and experience

Skills & Knowledge:

Required:

• Customer service skills

• Good written and oral communication

• Ability to resolve and diffuse difficult/escalated situations

• Ability to use good judgment

• Mechanical aptitude

• Interpersonal skills

• Defensive driving skills

• Operator Qualified in accordance with Company Plan

Success Factors:

• Executing for Results

• Collaboration and Building Relationships

• Learning and Thinking

• Industry Knowledge & Business Acumen

• Honoring Corporate Values & Standards

Working Conditions/Physical Requirements:

• Must be able to sit and drive for an extended period

• Physically able to stoop, bend, kneel, crawl, walk, climb ladders, and lift weights at a minimum of 20 pounds unassisted.

• Must be able to regularly use hand tools, such as screwdrivers.

• Must also have keen senses of smell, hearing, vision and color identification.

• Ability to work in all types of terrain, around animals, and weather conditions is required.

Disclaimer

This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of duties, responsibilities and qualifications required in the job. Reasonable accommodations may be made to qualified disabled individuals for performance of essential duties and responsibilities.

About Southern Company Gas

Southern Company Gas is a wholly owned subsidiary of Atlanta-based Southern Company (NYSE:SO), America’s premier energy company. Southern Company Gas serves approximately 4.2 million natural gas utility customers through its regulated distribution companies in four states and approximately 600,000 retail customers through its companies that market natural gas. Other nonutility businesses include investments in interstate pipelines and ownership and operation of natural gas storage facilities. For more information, visit southerncompanygas.com .

Southern Company (NYSE: SO ) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit www.southerncompany.com .

Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and benefits will also be provided during the hiring process.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Identification: 21636

Job Category: Gas Pipeline Operations & Maintenance

Job Schedule: Full time

Company: Atlanta Gas Light