Meta Merchandising and Support Representative

Acosta, Inc.; Boise (ID); Hybrid; USD 26,000 - 32,000; Part time

Benefits offered by this job

Weekly pay

401(k) with company match

Laptop provided

Internet stipend

Travel reimbursement

Paid training

Paid time off and holidays

Job summary

Power Retail Success is seeking a part-time Meta Merchandising and Support Representative in Boise, ID. The role combines 70% in-store merchandising with 30% remote support, requiring 20–24 hours per week across Mon/Wed/Thu, 8:00–5:00 and flexible remote work around field visits.

Responsibilities include executing displays, troubleshooting, audits, and reporting while building relationships with store teams. Eligible for paid time off, 401(k) with match, and other benefits.

Qualifications

• Demonstrated customer service aptitude with a focus on follow-up and resolution.

Responsibilities

• Execute merchandising and display maintenance for Meta products at retail locations.
• Provide remote L2 support and respond to inquiries via phone and email.
• Own issue resolution, documentation, and quality control audits.

Skills

Customer service

Time management

Communication skills

Troubleshooting

Tools

Microsoft Office

Job description

Meta Merchandising and Support Representative

Employment TypePart Time

LocationID - BOISE

Power Retail Success as a Part-Time Meta Merchandising and Support Representative!

Position Territory: Boise, ID 83709 (30-60 mi radius)

The Meta Merchandising and Support Representative is a hybrid role responsible for delivering high-quality in-store merchandising execution while also supporting remote L2 support center operations and quality control initiatives.

This position dedicates approximately 70% of time to in-store merchandising execution within assigned retail locations. The remaining 30% is performed remotely from a home office, supporting troubleshooting, case management, and quality control activities.

Schedule and Key Responsibilities:

• 20-24 hours per week; Monday/Wednesday/Thursday required in-store at assigned retail locations between 8:00-5:00pm. Flexible Remote work as Support Representative working around Field Visits

Field Merchandising (Approx. 60-70%)

• Execute merchandising and display maintenance for Meta products.
• Ensure displays are functional, powered, priced and compliant
• Install, troubleshoot, and maintain displays
• Validate inventory and maintain presentation standards
• Conduct store visits including audits and signage updates
• Build relationships with retail teams
• Complete reporting and photo submissions

L2 Support & Quality Control (Approx. 30-40%)

• Provide remote troubleshooting support
• Respond to inquiries via phone and email
• Own issue resolution and documentation
• Perform quality control audits
• Support surveys, instructions, and materials planning
• Monitor parts and communicate trends

What's in it for you

• Merchandising projects start at $19.00 per hour.
• W2 employment includes weekly pay schedule and direct deposit
• Retirement savings - consider our 401(k)-retirement savings plan option with company match
• Travel reimbursement - store-to-store drive time and mileage assistance
• Company provided laptop and monthly internet phone stipend
• Training - paid training is provided to prepare you for program success
• Time off: paid time off and paid holidays are part of the deal - Take a break and recharge!
• Receive a special incentive after 45 days for working hard and being an Awesome Meta Merchandising and Support Rep!

Talent and Skills We Are Looking For:

• Electronics Merchandising Specialist experience or equivalent
• Demonstrated customer service aptitude with a focus on follow-up and achieving complete resolution
• Ability to troubleshoot complex functional displays, determine root-cause problems, and provide solutions
• Excellent verbal and written communication skills
• Proven time management and organization skills
• Proficient in Microsoft Office
• Willingness and ability to work in field and remotely

Work Experience and Physical Requirements:

• Travel as needed by vehicle
• Use a computer, phone and other standard office equipment
• Mobile and able to sit/stand for 8 (eight) hours
• Able to lift up to 30 lbs.
• Basic understanding and ability to use power and hand-held tools

We are an equal employment opportunity employer.