Meta Lab Store Manager

Channel Partners Solutions, LLC.; Illinois; On-site; USD 85,000 - 90,000; Full time

Benefits offered by this job

Biweekly pay

Health and wellness benefits

Paid time off and holidays

401(k) with employer matching

Paid training

Referral bonus

Tax savings with FSAs

Job summary

Meta Lab Retail is seeking a Store Manager to lead a compact, high-impact team delivering immersive Meta product demonstrations and building strong customer relationships at Moynihan Train Hall. This role emphasizes experiential, brand-aligned interactions and measurable business results through coaching, scheduling, and performance management.

You will recruit and develop talent, drive sales and conversion, and communicate Meta's value propositions to customers while maintaining operational

Qualifications

• 5+ years of retail sales management experience.
• Proven success leading customer-facing retail teams.
• Experience in high-traffic environments preferred.

Responsibilities

• Deliver immersive product demonstrations and build authentic customer relationships to drive acquisition, retention, and satisfaction.
• Recruit, hire, and develop high-potential talent with coaching and accountability.
• Drive sales and conversion, analyze data to adjust strategies, and maintain scheduling, inventory, and reporting."
• Serve as subject-matter expert on Meta wearables and MR products, stay current on innovations, and communicate value propositions clearly.
• Represent the Meta brand professionally in high-visibility environments and foster teamwork and accountability.

Skills

Leadership

People development

Data-driven decisions

Communication

Performance management

Conflict resolution

Adaptable

Tech passion

Flexible availability

Education

High School Diploma or equivalent

Job description

Meta Lab Retail is redefining how customers experience technology in high-traffic, premium shopping destinations by bringing Meta Smart Glasses and Quest mixed-reality experiences to life through immersive, hands-on engagement at Moynihan Train Hall.

As the Store Manager, you will guide a compact yet high-impact team focused on world-class product demonstrations, meaningful customer relationships, and measurable business results, while balancing customer passion, people development, operational excellence, and strong business acumen to uphold the Meta brand standard and customer promise.

These small-format locations—situated in premier malls and outdoor lifestyle centers—are designed to reinvent traditional retail engagement through immersive, hands-on experiences. Channel Partners, the exclusive talent and operations partner for Meta Retail, builds and leads the teams that bring these experiences to life. We're seeking a customer-obsessed, people-first, tech-centric Store Manager to guide a high-performing team and deliver authentic, immersive interactions on Meta's behalf. This is experiential retail—not transactional retail.

USD $85,000.00/Yr.

USD $90,000.00/Yr.

What We Offer

• Biweekly pay plus retention bonus
• Health and wellness benefits plans
• Paid time off and holidays
• 401(k) with employer matching
• Paid training
• Referral bonus
• Tax savings with flexible spending accounts for parking, transit, dependents, and healthcare costs
• Opportunity to work with a growing company that actively rewards and promotes its employees

What You’ll Do

• Deliver immersive product demonstrations, build authentic customer relationships, elevate every interaction into a Meta-branded experience, and drive customer acquisition, retention, and satisfaction
• Recruit, hire, and develop high-potential talent while providing ongoing coaching, fostering accountability and collaboration, and modeling professionalism and strong communication
• Drive sales and conversion metrics, turn traffic into engagement and revenue, analyze performance data to adjust strategies, and maintain operational excellence in scheduling, inventory, and reporting
• Serve as the subject‑matter expert on Meta wearable and mixed‑reality products, stay current on innovations, communicate value propositions confidently, and simplify complex technology for customers
• Demonstrate strong communication skills, set clear expectations, hold the team accountable, and represent the Meta brand professionally in high-visibility environments

What You’ll Bring

Experience and Education:

• High School Diploma or equivalent required
• 5+ years of retail sales management experience
• Proven success leading customer-facing retail teams
• Experience in high-traffic environments preferred

Skills and Attributes:

• Strong leadership and people development skills
• Demonstrated business acumen and data-driven decision-making ability
• Excellent communication and interpersonal skills
• Skilled in performance management and conflict resolution
• Adaptable and self-motivated
• Passion for technology and customer excellence
• Flexible availability with the ability to be on-call as needed

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to:

• Regularly talk, sit, stand, walk and bend over, repetitive use of hands/arms, repetitive use of legs and grasp
• Frequently lift and carry up to 25 lbs
• Occasionally lift and carry up to 50 lbs
• Continuous hand/eye coordination and fine manipulation