Merrill Performance Coach

Bank of America; Pennington (NJ); On-site; USD 140,000 - 207,000; Full time

Job summary

Bank of America, Merrill Lynch Global Wealth Management, is seeking a Performance Coach to partner with Financial Advisors and Market Leaders to design and execute growth strategies that enhance client experience and advisor productivity.

You will coach teams, conduct research, and develop content that translates into practical tools. This hands-on role requires strong leadership, collaboration across a national virtual team, and travel up to 40% to support local programs.

Qualifications

• Minimum of 10 years of coaching and consulting experience.
• Deep understanding of wealth management, including product knowledge, regulatory and supervisory requirements, industry trends, and firm-wide initiatives.
• Proven experience coaching senior leaders in a results-driven, sales environment required. Experience coaching Financial Advisors and/or advisor teams, preferred.
• Proven ability as a coach and accountability partner through high-impact 1:1 and group coaching engagements.
• Strong knowledge and experience in practice management, including: Client acquisition and retention; Teaming and organizational design; Practice succession planning; Advisor productivity and census growth; Leadership and practice operations.

Responsibilities

• Deliver customized coaching to a segment of the advisor field using Merrill tools and workflows.
• Facilitate high-value peer communities and teambuilding experiences with Elite Growth Practice framework.
• Partner with Market Executives to support local programming and adoption of strategy.
• Expand outreach to advisors for development using PMG resources and programs.
• Collaborate with PMG partners on 1:1 coaching, peer groups, enterprise projects, and priorities.

Skills

Coaching Consulting Executive Presence

Business Acumen Relationship Building

Inclusive Leadership

Emotional Intelligence

Strategic Thinking

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Job Description:

Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance.

Merrill's Financial Advisors and Wealth Management Client Associates help clients pursue the life they envision through a personal relationship with their advisory team committed to their needs. We believe trust comes from transparency. Our trusted advisory teams are equipped with access to the investment insights of Merrill coupled with the banking convenience of Bank of America.

Merrill is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Merrill, we empower you to bring your whole self to work. We value diversity in our thoughts, business, and within our employees and clients. Our Wealth Management team represents an array of different backgrounds and bring their unique perspectives, ideas and experiences, helping to create a work community that is culture driven, resilient, results focused and effective.

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.

Job Description:

Act as a performance coach for Merrill Lynch Global Wealth Management assisting Financial Advisor Practices and Advisory Branch Managers and Market Leadership teams in developing and executing strategies and tactics to increase the productivity of Financial Advisors and their respective teams, and ultimately enhancing the client experience. Assist in building truly effective teams which have a tremendously positive influence on the performance of the organization, and can be a critical driver of shareholder value. The MPC will engage in research, content development, and program execution related to organization design and best practices.

The Performance Coach role is responsible for coaching Financial Advisors, their teams and/or Market Leadership teams, developing strategies and tactics to increase productivity and effectiveness to enhance the client experience and ultimately drive business growth. Key responsibilities include individual and team coaching along with research, content development, and program execution. Job expectations include building and supporting high performance teams that positively influence organizational performance, consistently utilizing Practice Management Group (PMG) tools and processes, serving as a critical driver of shareholder value.

Responsibilities:

• Deliver customized coaching/consulting to a segment of the advisor field, leveraging Merrill tools, standards, workflows, and technologies to drive advisor effectiveness and business impact. Serve as a trusted confidante, applying business and leadership acumen to understand and improve practice performance, empower responsibility and accountability, increase client acquisition efforts, and enhance client experience, delivering a defined number of coaching and consulting hours per month.


• Facilitate high value peer communities and teambuilding experiences, with blended learning experiences, leveraging leadership coaching processes and our proprietary Elite Growth Practice framework. Utilizing internal business performance analytics to extract data-driven insights, strengthen collaboration and elevate practice effectiveness.


• Partner with Market Executives to support high impact local programming supporting advisor performance while championing change and adoption of key Bank of America and Merrill strategies.


• Actively expand outreach to advisors prime for development by engaging PMG resources, providing education on programs, workshops, and tools that strengthen practice management disciplines and enhance the client and advisor experience.


• Collaborate with fellow Performance Coaches and PMG partners to support 1:1 coaching, \"find a coach\" requests, peer group facilitation, enterprise projects, and emerging Merrill priorities, operating with strong self-direction as part of a nationally dispersed, virtual team.

Skills:

• Coaching Consulting Executive Presence


• Business Acumen Relationship Building Influencing


• Inclusive Leadership Conflict Management Communications


• Emotional Intelligence Process Management Performance Management


• Strategic Thinking Drives Engagement

Required Qualifications:

• Minimum of 10 years of coaching and consulting experience


• Deep understanding of wealth management, including product knowledge, regulatory and supervisory requirements, industry trends, and firm-wide initiatives


• Proven experience coaching senior leaders in a results-driven, sales environment required. Experience coaching Financial Advisors and/or advisor teams, preferred


• Proven ability as a coach and accountability partner through high-impact 1:1 and group coaching engagements


• Strong knowledge and experience in practice management, including:
  
  
  
  • Client acquisition and retention
  
  
  • Teaming and organizational design
  
  
  • Practice succession planning
  
  
  • Advisor productivity and census growth
  
  
  • Leadership and practice operations
  
  
  
  

• Ability to develop and execute growth strategies and tactical action plans to improve sales leadership performance and business outcomes


• Experience applying consulting-style approaches to improve team effectiveness, structure, and execution


• Experience conducting research and translating insights into practical coaching content, tools, and programs


• Strong interpersonal and relationship-building skills with the ability to partner effectively with senior leadership teams and/or Advisors


• Ability to influence without direct authority and drive adoption of recommended strategies


• Familiarity with goals-based wealth management, advisor team structures, and client experience models


• Experience presenting to and facilitating audiences ranging from 10 to several hundred participants, including developing related content


• Must be able to travel at least 40%


• Must have SIE and Series 7 or must obtain within 120 days

Desired Qualifications:

• Experience influencing results both individually and at scale


• Ability to assess advisor practices and teams, identify gaps, and recommend best practices aligned with firm strategy


• Demonstrated ability to build authentic relationships at all levels


• Expertise conducting root cause analysis and recommending appropriate solutions, actions, or interventions


• Strong communication (both written and verbal) with executive presence and ability to listen in a way that earns attention and drives impact


• Experience working in dynamic, fast‑paced, and evolving environments


• Proven ability to manage multiple, and sometimes competing, priorities

Minimum Education Requirement:

High School Diploma / GED / Secondary School or equivalent

Shift: 1st shift (United States of America)

Hours Per Week: 40

Pay Transparency details

US - CA - Carmel - 3775 Via Nona Marie (CA2801), US - CA - Los Angeles - 2029 Century Park E - 2029 Century Park East (CA9803), US - CA - Saint Helena - 1050 Adams St - St Helena Ml (CA3555), US - IL - Deer Park - 21805 W FIELD PKWY (IL9218), US - MA - Boston - 100 Federal St - 100 Federal St Lp (MA5100), US - NJ - Mount Laurel - 1200 HOWARD BLVD (NJ2653), US - NJ - Paramus - 115 W CENTURY RD - COUNTRY CLUB PLAZA (NJ2652), US - NJ - Pennington - 1600 American Blvd - Hopewell Bldg 6 (NJ2600), US - NJ - Toms River - 1415 HOOPER AVE (NJ2415), US - NY - New York - 225 LIBERTY ST (NY3002), US - NY - New York - ONE BRYANT PARK - BANK OF AMERICA TOWER (NY1100), US - NY - White Plains - 360 HAMILTON AVE (NY3360)

Pay and benefits information

Pay range: $140,000.00 - $207,200.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible.

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.