Merrill Market Client Relationship Manager

Merrill; Boca Raton (FL); On-site; USD 120,000 - 180,000; Full time

Job summary

Merrill Wealth Management is seeking a leader to drive the service delivery model and wealth management banking strategy across markets from the office. The role partners with market leadership, executives, advisors and client associates to ensure superior client service while managing risk and regulatory compliance.

Responsibilities include leading cross-functional teams, overseeing operations, and ensuring client accounts are managed in line with policies.

Qualifications

• Currently hold FINRA Securities Industry Essentials (SIE), Series 7 and Series 66 (or Series 63 and 65), Series 9 and 10 (or Series 8) or equivalent licenses and Series 3, 31 licenses, if warranted.
• Minimum of five years of professional experience.

Responsibilities

• Lead the service delivery model and wealth management banking strategy to drive business growth.
• Hire, develop and lead cross-functional teams to support Financial Advisor teams and client service.
• Supervise financial transactions and operations to ensure risk management and regulatory compliance.
• Oversee client service experience and review approvals for new client accounts.
• Manage branch operations to meet service expectations and operational excellence goals.

Skills

Performance Management

Process Performance Management

Leadership Development

Recruiting

Risk Management

Client Management

Customer Service Management

Succession Planning

Trade Operations Management

Compensation Analysis

Referral Management

Workforce Planning

Due Diligence

Internal Audit Review

Education

High School Diploma / GED / Secondary School

Job description

Job Description:

Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance.

Merrill's Financial Advisors and Wealth Management Client Associates help clients pursue the life they envision through a personal relationship with their advisory team committed to their needs. We believe trust comes from transparency. Our trusted advisory teams are equipped with access to the investment insights of Merrill coupled with the banking convenience of Bank of America.

Merrill is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Merrill, we empower you to bring your whole self to work. We value the unique perspectives in our thoughts, business, and within our employees and clients. Our Wealth Management team represents an array of different skills and experiences that individuals bring from all backgrounds and careers; whether gained through military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Job Description:

This job is responsible for leading the overall service delivery model to include the bank's digital offerings and wealth management banking strategy in the market while working with the Home Office to ensure superior client service. Key responsibilities include partnering with the market leadership team, Market Executives, Resident Directors, Financial Advisors, Wealth Management Client Associates, and Wealth Management Associates to facilitate daily business needs. Job expectations include driving responsible growth while minimizing regulatory, financial, operational, and reputational risks.

Responsibilities:

• Leads the service delivery model and wealth management banking strategy of respective markets to drive business growth


• Hires, develops, and leads a team of cross-functional professionals to support Financial Advisor teams and deliver outstanding client service


• Supervises financial transactions and operations to drive risk management best practices and ensure compliance with policies and procedures, while preparing to effectively manage any type of branch audit


• Oversees the client service experience and reviews the approval of new client accounts


• Leads Wealth Management Client Associates and the branch Operations Department to meet and exceed the bank's client service expectations and operational excellence goals

Managerial Responsibilities:

This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.


• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.


• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.


• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escape and debate issues.


• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.


• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.


• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.


• Driver of Business Outcomes: Deliver results by effectively prioritizing, inspecting and appropriately delegating team work.

Required Qualifications:

• Currently hold FINRA Securities Industry Essentials (SIE), Series 7 and Series 66 (or Series 63 and 65), Series 9 and 10 (or Series 8) or equivalent licenses and Series 3, 31 licenses, if warranted


• Minimum of five years of professional experience

Skills:

• Compensation Analysis


• Performance Management


• Process Performance Management


• Referral Management


• Workforce Planning


• Due Diligence


• Internal Audit Review


• Leadership Development


• Recruiting


• Risk Management


• Client Management


• Customer Service Management


• Employee Counseling


• Succession Planning


• Trade Operations Management

Minimum Education Requirement:

High School Diploma / GED / Secondary School