Merchant Success Associate

Dropp3pl; Ontario (CA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Full training and career development opportunities

Exposure to modern logistics systems

Job summary

Dropp3pl is seeking a full-time Merchant Success Associate to support client accounts and ensure smooth fulfillment operations. This role is perfect for those eager to learn and adapt, as no prior logistics experience is necessary.

You will coordinate with warehouse staff and troubleshoot any issues to maintain high client satisfaction. Bilingual proficiency in English and Mandarin Chinese is required, and strong communication and problem-solving skills will be essential.

This position offers training and career development in a fast-paced work environment.

Qualifications

• Bilingual in English and Mandarin Chinese is required.
• Demonstrated self-learning capability.
• Problem-solving skills with a proactive attitude.

Responsibilities

• Manage and support assigned client accounts on a daily basis.
• Coordinate with warehouse staff for accurate order fulfillment.
• Troubleshoot and resolve issues quickly to maintain client satisfaction.

Skills

Bilingual in English and Mandarin Chinese

Strong problem-solving mindset

Self-learning ability

Strong communication skills

Organizational skills

Job description

Client Services Full-Time California, Georgia, New Jersey, Texas

About Dropp Logistics

Dropp Logistics is one of the fastest-growing third-party logistics (3PL) companies in the U.S., specializing in eCommerce fulfillment, Amazon prep & ship, transportation management, reverse logistics, and more. Founded by logistics operators who understand the challenges of scaling a brand, we've grown from a single warehouse to five large fulfillment centers strategically located in New Jersey, California, Texas, and Georgia — covering over 1.4 million square feet in total. Our team is diverse, dynamic, and driven by innovation. We embrace new technology, optimize operations for speed and accuracy, and pride ourselves on building a workplace where people can learn, grow, and take ownership. At Dropp, the work moves fast, and so will your career.

Position Overview

We are looking for a full-time Merchant Success Associate to join our warehouse team. This role is ideal for someone who is curious, adaptable, and eager to learn. You'll work directly with clients and internal teams to ensure smooth fulfillment operations, while also getting exposure to warehouse processes, systems, and account management best practices. No prior logistics experience is required — we will train you — but you must be able to demonstrate strong self-learning ability, problem-solving skills, and a willingness to try new things.

Key Responsibilities

• Manage and support assigned client accounts on a daily basis.
• Coordinate with warehouse staff to ensure accurate and timely order fulfillment.
• Assist with system configuration, workflow setup, and process improvements.
• Troubleshoot and resolve issues quickly to maintain client satisfaction.
• Learn end-to-end fulfillment operations and industry best practices.

Qualifications

• Bilingual in English and Mandarin Chinese (required).
• Ability to prove self-learning capability (e.g., through prior work, projects, or training achievements).
• Strong problem-solving mindset with a proactive attitude.
• Willingness to take on new challenges and learn unfamiliar tasks.
• Strong communication and organizational skills.

What We Offer

• Full training and career development opportunities.
• Exposure to modern logistics systems and multi-channel fulfillment & e-Commerce operations.
• Fast-paced work environment in a growing, innovative company.

Work Location

Ontario, CA; Atlanta, GA; Dayton, NJ; Fort Worth, TX