Merchant Dispute: Account Specialist I

JPMorgan Chase; Columbus (OH); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Comprehensive health care coverage

On-site health and wellness centers

Retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JPMorgan Chase & Co. in Columbus, OH is seeking an Account Specialist I to support credit card dispute processing and client interactions. The role emphasizes accuracy, timely operations, and customer service excellence within a stable, regulated environment.

Approximately 30% outbound calling is expected, with the remainder focused on operations, using multiple systems to ensure high-quality service and process adherence. The position requires strong detail orientation and communication.

Qualifications

• Clear communication and active listening skills.
• Ability to multitask across multiple systems.
• Proficient computer literacy and problem solving.

Responsibilities

• Manages a high volume of incoming disputes cases.
• Interprets client needs and delivers insights.
• Navigate multiple computer systems efficiently.
• Comply with internal policy and Reg Z guidelines.
• Work independently and with the team to meet goals.
• Follow regulatory and departmental procedures diligently.
• Own each customer interaction with empathy and respect.

Skills

Communication

Customer support

Empathy

Multitasking

Computer literacy

Education

High school diploma or GED

Job description

Merchant Dispute: Account Specialist I

Columbus, OH, United States

Job Information

• Job Identification 210792494

• Job Category Account Service

• Business Unit Consumer & Community Banking

• Posting Date 10/23/2026, 03:21 PM

• Locations 3415 Vision Dr, Columbus, OH, 43219, US

• Job Schedule Full time

• Base Pay/Salary Columbus,OH $20.00-$24.83

Job Description

At JPMorganChase, you'll be at the forefront of delivering exceptional customer service, where each day presents the same opportunities to make a meaningful difference. You'll engage in creative and exciting work, consistently offering innovative solutions and options to assist our valued customers. While the duties may be routine, your role remains dynamic and impactful, enabling you to build strong relationships and contribute to our business success.

As an Account Specialist I at JPMorganChase, you will play a key role in supporting our clients and internal partners by ensuring the accurate and timely processing of credit card related disputes. While approximately 30% of your time will involve outbound calling to clients the majority of your responsibilities will be operations-based, focusing on process execution. You will leverage your strong attention to detail, organizational skills, and ability to multitask across multiple systems to deliver high-quality service and operational excellence. Working within a well-defined framework, you will perform routine tasks, follow established procedures, and elevate any non-standard issues to your supervisor. Your commitment to accuracy, customer service, and continuous improvement will help drive team success and ensure a positive client experience.

Job responsibilities

• Manages a high volume of incoming disputes cases

• Utilizes customer service expertise to interpret needs and deliver continuous insights

• Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience

• Comply with internal policy, procedures, and reg Z guidelines

• Excels both independently and collaboratively, driving team success and achieving goals

• Follows all regulatory and departmental practices and procedures diligently

• Takes ownership of each customer interaction while treating them with respect and responding with empathy

Required qualifications, capabilities, and skills

• Communication, information gathering, and decision-making skills

• Customer interaction and support skills with at least 1 year of experience in phone or face-to-face settings, while being able to multitask with computer systems and work accurately

• Ability to manage complex customer interactions using empathy, composure, and sound judgment

• Ability to adjust to new situations and effectively navigate different cultural contexts and workplace environments

• Adaptability and efficiency in fast-paced, dynamic, and results-driven environments

• Ability to read, write, and navigate through multiple applications

• Ability to learn products and systems quickly, embrace challenges as opportunities, and actively seek feedback to improve performance and achieve goals

• Proficient computer literacy skills, with experience in using technology to solve problems and communicate in a professional setting

• High school diploma or GED required

Preferred qualifications, capabilities, and skills

• Disputes knowledge in credit card and/or retail banking

• Banking experience

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

• comprehensive health care coverage
• on-site health and wellness centers
• a retirement savings plan
• backup childcare
• tuition reimbursement
• mental health support
• financial coaching

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs (https://careers.jpmorgan.com/us/en/how-we-hire/faqs) for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.