Merchant Care Specialist — Customer Experience Champion

FirstCash; Coppell (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

FirstCash is seeking a Merchant Care Specialist to support merchant partners and customers through the consumer application process. You will deliver accurate, timely service and maintain compliance with policies while providing a world-class experience.

The role emphasizes problem-solving, attention to detail, and the ability to thrive in a fast-paced, metrics-driven environment. Bilingual in English/Spanish is a plus.

Qualifications

• 1 year of customer service, call center, or related experience.
• Excellent verbal and written communication skills.
• Strong organizational and problem-solving abilities.
• Ability to work in a fast-paced, metrics-driven environment.

Responsibilities

• Respond to merchant and customer inquiries via phone, email, and chat.
• Provide accurate information and resolve issues in a timely manner.
• Document interactions and maintain records of inquiries and resolutions.
• Escalate complex issues to management when needed.
• Collaborate with cross-functional teams to ensure a seamless experience.

Skills

Customer service

Communication

Multitasking

Attention to detail

Integrity

Fast-paced environment

Tools

CRM systems

Job description

FirstCash is seeking a Merchant Care Specialist to support merchant partners and customers through the consumer application process. You will deliver accurate, timely service and maintain compliance with policies while providing a world-class experience.

The role emphasizes problem-solving, attention to detail, and the ability to thrive in a fast-paced, metrics-driven environment. Bilingual in English/Spanish is a plus.