Merchandising Team Manager

Belk; Richmond (VA); On-site; USD 65,000 - 90,000; Full time

Job summary

Belk in Richmond, VA is seeking a Merchandising Team Manager to lead a team in store operations, merchandising, and facilities to drive sales and profitability. You will collaborate with operations, visual merchandising, and selling teams to ensure accurate product placement, pricing, and signage.

The role oversees inbound/outbound deliveries, replenishment, inventory accuracy, and store fulfillment. A structured leadership approach and a focus on customer experience are essential.

Qualifications

• Ability to apply analytics to drive store objectives and profitability.
• Strong leadership and people development capabilities.
• Effective coaching conversations and performance feedback.
• Self-directed with a bias for action in a deadline-driven retail environment.
• Clear communication and collaboration across teams.

Responsibilities

• Demonstrate ownership and accountability to achieve store objectives and metrics.
• Lead back-of-house operations including receiving, inbound/outbound deliveries, and stock replenishment to maximize productivity.
• Direct front-of-house operations: product placement, floor sets, pricing activities, promotions, and customer service.
• Collaborate with selling and visual teams to maintain compliant merchandise presentations and planograms.
• Participate in weekly leadership planning meetings; use planning tools to forecast receipts and labor needs.
• Build team knowledge of merchandising, operations, and omni processes; coach and develop associates.
• Set clear priorities, review performance, and conduct coaching conversations to improve results.
• Drive retention and engagement by recognizing contributions and promoting team culture.
• Support timely recruiting, interviewing, and onboarding to maintain a ready-now bench of talent.
• Manage shortage control and inventory accuracy in line with asset protection standards.

Skills

Analytics

Leadership

Coaching

Communication

Technology fluency

Tools

Windows OS

Job description

The Merchandising Team Manager leads a team of associates in the strategic execution of store operations, merchandising, and facilities activities to deliver a positive customer experience and drive store sales, key metrics, and profitability. This role leads cross-functional collaboration across operations, visual merchandising, and selling teams to ensure store presentations are elevated and maintained, with products placed, priced, and signed accurately. The Merchandising Team Manager oversees the execution of inbound and outbound deliveries, supply replenishment, inventory management, and store fulfillment support. This is an exempt position, with monthly bonus eligibility.

What you will do

• Demonstrate a high level of ownership, accountability, and initiative in achieving store objectives and driving the accomplishment of key metrics.
• Lead team in execution of back-of-house operations, including receiving and processing inbound deliveries, readying product for sales floor, processing damages, preparing and completing outbound shipments, and supporting store fulfillment. Coordinate organization and maintenance of equipment, devices, communication boards, supplies, signage, fixtures, and other tools to promote efficiency and maximize productivity.
• Direct and support team with front-of-house operations, including product placement, floor sets, stock and supply replenishment, facilities maintenance, pricing activities, promotional sets, audits, and customer service to enhance customer experience.
• Collaborate with selling and visual teams to support overall management and maintenance of merchandise presentations and customer shopping environment, ensuring alignment with visual merchandising directives, planograms, cleanliness, and company standards.
• Participate in weekly leadership workload planning meetings to ensure all merchandising and operations tasks are prepped, planned, and scheduled, while ensuring execution plan aligns with company priorities, directives, and processes. Utilize company systems, planning tools, and reporting to determine forecasted receipts and required labor hours.
• Build comprehensive team knowledge of merchandising, operations, and omni processes and procedures, ensuring associates are trained to execute consistently, efficiently, and effectively. Model behaviors that foster a culture of excellence, teamwork, and a strong drive for results.
• Set and communicate clear team priorities and expectations. Enhance individual and store results through regularly reviewing associate performance, conducting meaningful coaching conversations, and embracing opportunities to continuously teach and develop.
• Drive team retention and engagement by recognizing individual contributions, celebrating store achievements, and promoting upcoming activities. Foster a positive store culture by ensuring team members understand their role in achieving store goals and feel valued and a sense of belonging.
• Support filling open positions timely through recruitment, interviewing, and facilitating team career development conversations to ensure ready-now bench of store talent. Oversee associate onboarding experience, ensuring structured onboarding completion.
• Effectively manage shortage control and inventory accuracy, ensuring team compliance with asset protection, product protection standards, safety guidelines, and security protocols.

Skills and Abilities

• Ability to successfully apply analytics, experience, and judgement to make timely and effective business, people, and profitability decisions.
• Skills and experience to perform in the role and a commitment to continuously learn.
• Ability to develop others through mentorship, effective communication, and side‑by‑side coaching.
• Self-directed and able to work with minimal supervision in a deadline‑driven environment.
• Communicate with excellence.
• Comfortable with technology, including smartphones, tablet computers and Windows‑based operating systems.
• 3+ years of experience in Visual Merchandising or Retail Management.
• Available to work a flexible schedule based on business needs, including nights, weekends, and holidays.
• Must regularly move around all store areas and be accessible to customers.
• Must bend, reach, stretch for product as well as lift, carry, and move at least 50 lbs.
• Ability to push/pull receiving equipment weighing up to 500 lbs.

The job posting highlights the most relevant / essential responsibilities and requirements of the role. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.