Merchandising Team Manager

Belk, Inc. & Belk eCommerce LLC.; Columbia (TN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Monthly bonus eligibility

Job summary

Belk, Inc. & Belk eCommerce LLC. is seeking a Merchandising Team Manager to lead a team in store operations, merchandising, and facilities, delivering an exceptional customer experience and driving sales and profitability.

The role collaborates across operations, visual merchandising, and selling teams to elevate presentations, manage planograms, pricing, and inventory, and oversee inbound/outbound deliveries and store fulfillment. This exempt role carries monthly bonus eligibility.

Qualifications

• 3+ years of experience in Visual Merchandising or Retail Management.
• Flexible schedule including nights, weekends, and holidays.
• Comfortable with technology and store systems.

Responsibilities

• Demonstrate ownership and drive store objectives to meet key metrics.
• Lead back-of-house operations: receiving, processing inbound, and store fulfillment.
• Coordinate maintenance of equipment, signage, and fixtures for efficiency.
• Direct front-of-house operations: product placement, floor sets, replenishment, and pricing.
• Collaborate with selling and visual teams to maintain merchandise presentations and planograms.

Skills

Team leadership

Analytics

Communication

Mentoring

Technology literacy

Retail management

Inventory management

Tools

Windows OS

Smartphones/Tablets

Job description

The Merchandising Team Manager leads a team of associates in the strategic execution of store operations, merchandising, and facilities activities to deliver a positive customer experience and drive store sales, key metrics, and profitability. This role leads cross-functional collaboration across operations, visual merchandising, and selling teams to ensure store presentations are elevated and maintained, with products placed, priced, and signed accurately. The Merchandising Team Manager oversees the execution of inbound and outbound deliveries, supply replenishment, inventory management, and store fulfillment support.

This is an exempt position, with monthly bonus eligibility.

What you will do

• Demonstrate a high level of ownership, accountability, and initiative in achieving store objectives and driving the accomplishment of key metrics.
• Lead team in execution of back-of-house operations, including receiving and processing inbound deliveries, readying product for sales floor, processing damages, preparing and completing outbound shipments, and supporting store fulfillment.
• Coordinate organization and maintenance of equipment, devices, communication boards, supplies, signage, fixtures, and other tools to promote efficiency and maximize productivity.
• Direct and support team with front-of-house operations, including product placement, floor sets, stock and supply replenishment, facilities maintenance, pricing activities, promotional sets, audits, and customer service to enhance customer experience.
• Collaborate with selling and visual teams to support overall management and maintenance of merchandise presentations and customer shopping environment, ensuring alignment with visual merchandising directives, planograms, cleanliness, and company standards.
• Participate in weekly leadership workload planning meetings to ensure all merchandising and operations tasks are prepped, planned, and scheduled, while ensuring execution plan aligns with company priorities, directives, and processes.
• Utilize company systems, planning tools, and reporting to determine forecasted receipts and required labor hours.
• Build comprehensive team knowledge of merchandising, operations, and omni processes and procedures, ensuring associates are trained to execute consistently, efficiently, and effectively.
• Model behaviors that foster a culture of excellence, teamwork, and a strong drive for results.
• Set and communicate clear team priorities and expectations.
• Enhance individual and store results through regularly reviewing associate performance, conducting meaningful coaching conversations, and embracing opportunities to continuously teach and develop.
• Drive team retention and engagement by recognizing individual contributions, celebrating store achievements, and promoting upcoming activities.
• Foster a positive store culture by ensuring team members understand their role in achieving store goals and feel valued and a sense of belonging.
• Support filling open positions timely through recruitment, interviewing, and facilitating team career development conversations to ensure ready-now bench of store talent.
• Oversee associate onboarding experience, ensuring structured onboarding completion.
• Effectively manage shortage control and inventory accuracy, ensuring team compliance with asset protection, product protection standards, safety guidelines, and security protocols.

Skills and Abilities

• Ability to successfully apply analytics, experience, and judgement to make timely and effective business, people, and profitability decisions.
• Skills and experience to perform in the role and a commitment to continuously learn.
• Ability to develop others through mentorship, effective communication, and side-by-side coaching.
• Self-directed and able to work with minimal supervision in a deadline-driven environment.
• Communicate with excellence.
• Comfortable with technology, including smartphones, tablet computers and Windows-based operating systems.
• 3+ years of experience in Visual Merchandising or Retail Management.
• Available to work a flexible schedule based on business needs, including nights, weekends, and holidays.
• Must regularly move around all store areas and be accessible to customers.
• Must bend, reach, stretch for product as well as lift, carry, and move at least 50 lbs.
• Ability to push/pull receiving equipment weighing up to 500 lbs.
• The job posting highlights the most relevant / essential responsibilities and requirements of the role. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.

We set trends through our merchandise and, more importantly, through the way we work. At Belk you will find a positive, inclusive, vibrant and fast-paced environment where you have access to all the tools and resources necessary to be effective in your job.

Furthermore, we know access to senior leadership is critical to making company-wide initiatives a reality and getting great ideas to the forefront of our business. Time and time again, our associates are grateful for the opportunities they have to meet with Belk's senior most leaders.

Diversity is about embracing our differences and realizing they are what makes us stronger. We believe in an inclusive environment where everyone feels valued, respected, and welcomed to bring their whole selves to work or to shop. We are on a mission to break down inequality and leverage our influence to make a position impact against racism every day. Above all else, here you'll find opportunities to make huge impact. It's the result of dynamic initiatives, financial and structural support, and strong investments in the areas that are taking Belk to new heights.

We are an Equal Opportunity Employer Belk is an equal-opportunity employer committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, sex, gender identity, sexual orientation, hair style, hair texture, religion, marital status, pregnancy, national origin/ancestry, citizenship, physical/mental disability, genetic information, military/veteran status, or any other basis prohibited by law.