Merchandising Support Specialist

Rural King; Mattoon (IL); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

401(k) match

Healthcare plans

Virtual doctor visits

Centers of Excellence

Associate discount

SmartDollar program

Associate Assistance Program

RK Cares program

Chaplaincy services

Job summary

Rural King is seeking a Merchandising Support Specialist at our Mattoon, IL location. You will support purchasing operations, resolve PO errors, and process special orders to keep stores running smoothly.

The role requires strong customer service experience, Excel skills, and the ability to work with Store Operations and Distribution Centers. Join a team focused on growth, service, and teamwork at Rural King.

Qualifications

• At least 2 years of customer service experience or equivalent combination of experience and education.
• Proficiency with Microsoft Excel.

Responsibilities

• Support the purchasing department on store and customer support.
• Work with Store Operations and Purchasing on outstanding purchase orders causing errors.
• Enter special orders generated by Store Operations.
• Troubleshoot purchase orders transmitted between suppliers, stores, and distribution centers.
• Assist Store Operations with customer requests and returns on overstocked products.
• Ensure items scan correctly and resolve issues for efficient store operations.
• Manage Merchandising Help Desk Ticketing system to respond promptly.
• Engage in training programs and webinars to grow skills.

Skills

Customer service

Microsoft Excel

Data handling

Tools

Samange

Oracle

Job description

About us

Rural King is America's Farm and Home Store, providing essentials to the communities we serve. With a wide array of necessities ranging from food and feed to farm and home products, Rural King serves over 150 locations across 17 states and is constantly expanding . Our annual sales exceed $2.5 Billion , and our heart beats in Mattoon, IL, home to our corporate office, distribution center, and flagship store.

One thing our customers appreciate is our unique shopping experience, complete with complimentary popcorn and coffee . It's just one way we show our appreciation for their support.

At Rural King, we value our associates and strive to create a positive, rewarding workplace. We offer growth opportunities, competitive benefits, and a people-first environment where dedicated individuals come together to serve rural communities passionately. Join us, and you'll find not just a job but a chance to grow professionally , contribute meaningfully, and make a difference in the lives of those we serve.

How we reward you

• 401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2%
• Healthcare plans to support your needs
• Virtual doctor visits
• Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic's Complex Care Program
• 15% Associate Discount
• Dave Ramsey's SmartDollar Program
• Associate Assistance Program
• RK Cares Associate Hardship Program
• 24/7 Chaplaincy Services

Responsibilities

What You'll Do

• As a Merchandising Support Specialist, you will be supporting the purchasing department on store and customer support.
• Work with Store Operations and Purchasing on outstanding purchase orders that are causing errors.
• Execute entering of special orders generated by Store Operations.
• Troubleshoot purchase orders that fail to be transmitted between suppliers, stores, and distribution centers.
• Assist Store Operations with customer requests.
• Assist Store Operations with request of returns on overstocked products.
• Assist Store Operations with items not scanning correctly. Identify the issue and correct to ensure stores can continue to work efficiently.
• Manage the Merchandising Help Desk Ticketing system to ensure stores/customers are taken care of in a timely manner.
• Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments.
• Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively.
• Demonstrate behaviors that exemplify Rural King's Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
• Perform other duties as assigned.

Supervisory Responsibilities

None

Qualifications

Essential Qualities for Success

• At least 2 years of customer service experience or equivalent combination of experience and education.
• Strong understanding of retail business practices.
• Proficiency in Microsoft Office Suite; especially Microsoft Excel.
• Proficiency with or the ability to quickly learn Samange and Oracle systems.
• Excellent verbal and written communication skills to convey ideas, instructions, and information clearly and concisely.
• Proven track record of establishing and maintaining positive relationships.
• Experience in working with complex data or documents, carefully examining details, and verifying information for completeness or correctness.
• Adaptable in response to changing priorities, unexpected challenges, and evolving business needs.
• Ability to remain composed and focused during high-pressure situations, ensuring quality and timely outcomes.

Physical Requirements

• Ability to maintain a seated or standing position for extended durations.
• Capability to lift 15 pounds periodically.
• Ability to navigate and access all facilities.
• Skill to effectively communicate verbally with others, both in-person and via electronic devices.
• Close vision for computer-related activities.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

The pay range for this position is $16.00 - $17.00 per hour and is bonus eligible. Exact compensation is determined by factors such as relevant geographic location, education, certifications, experience, job level, shift, and organizational needs. Eligible associates may also receive overtime pay in compliance with applicable laws. To learn more about our benefits, review here https://acrobat.adobe.com/id/urn:aaid:sc:VA6C2:14539c15-191a-4b77-9c13-f6ccfce10094.

Min USD $16.00/Hr.

Max USD $17.00/Hr.