Merchandising Specialist - High Point, NC

Canteen North America

High Point (NC)

On-site

USD 36,000 - 52,000

Full time

14 days+

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Benefits offered by this job

Medical

Dental

Vision

Paid Time Off

Retirement Plan

Discount Marketplace

Health and Wellness Programs

Employee Assistance Program

Job summary

Canteen is hiring a Market Refresh Specialist to plan and complete market refreshes across assigned sites. You will use sales data to optimize product mix, pricing, and planograms, improving client satisfaction and profitability.

The role requires field travel, strong Excel and planogram skills, and a customer-service mindset. You will collaborate with Client Managers and Operations to ensure timely, accurate refreshes and branding alignment.

Qualifications

High school diploma required; post-secondary education is strongly preferred, and a Bachelors' degree preferred.
Ability to lift and carry at least 35 pounds.
Valid driver’s license and ability to safely operate a company vehicle.
Ability to use handheld devices, spreadsheets, reporting tools, and planogram systems.
Ability to travel within an assigned territory and perform physical merchandising work.
Strong customer service orientation, written and verbal communication skills, strong problem-solving skills.
Demonstrated conflict resolution skills.
Timeliness and accuracy with ability to prioritize and organize workload.
Intermediate Microsoft Excel experience required – not just data entry.

Responsibilities

Develop and maintain a schedule to meet or exceed annual market-refresh goals.
Review item-level sales, revenue, profit, pricing, and product-performance data to identify opportunities for improvement.
Recommend product, pricing, placement, and assortment changes based on business results and client needs.
Create and update planograms and make approved changes within company systems.
Coordinate refresh schedules, materials, equipment, and other needs with Client Managers, Field Support, and Operations.
Maintain a positive, customer-service-focused attitude when working with clients, customers, and team members, and respond professionally to questions, concerns, and feedback.
Travel to assigned locations using a company van or truck and use a handheld device to document and complete field activities.
Clean and organize market areas, remove or rotate products, update labels and signage, and remerchandise products according to the approved plan.
Confirm that refreshed markets are clean, properly stocked, accurately priced, and aligned with planograms and branding standards.
Track completed refreshes, product changes, project status, issues, photographs, and follow-up needs.
Monitor results such as sales or profit lift, product performance, and client feedback, and recommend adjustments when needed.
Communicate project progress, delays, and operational concerns to the appropriate team members.
Support new openings, client rollouts, program updates, and other projects as assigned.
Manage daily priorities with limited supervision and ask for guidance when priorities or project requirements conflict.

Skills

Customer service orientation

Written and verbal communication

Problem-solving skills

Conflict resolution

Timeliness and accuracy

Microsoft Excel experience

Planogram systems

Education

High school diploma

Bachelor’s degree preferred

Tools

Handheld devices

Planogram systems

Job description

Growth. Opportunity. Excellence. Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen's solutions include markets, office coffee and snacks, unattended retail, and culinary. Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we'll supply the opportunity and innovation. Together, we'll continue to transform our industry. Come grow with us. We are Canteen.

Job Summary

The Market Refresh Specialist plans and completes an assigned number of market refreshes each year. The role uses sales and product data to improve product selection, profitability, market appearance, and client satisfaction. Market refreshes may include updates to product mix, pricing, planograms, branding, equipment, or technology.

Key Responsibilities

Develop and maintain a schedule to meet or exceed annual market-refresh goals.
Review item-level sales, revenue, profit, pricing, and product-performance data to identify opportunities for improvement.
Recommend product, pricing, placement, and assortment changes based on business results and client needs.
Create and update planograms and make approved changes within company systems.
Coordinate refresh schedules, materials, equipment, and other needs with Client Managers, Field Support, and Operations.
Maintain a positive, customer-service-focused attitude when working with clients, customers, and team members, and respond professionally to questions, concerns, and feedback.
Travel to assigned locations using a company van or truck and use a handheld device to document and complete field activities.
Clean and organize market areas, remove or rotate products, update labels and signage, and remerchandise products according to the approved plan.
Confirm that refreshed markets are clean, properly stocked, accurately priced, and aligned with planograms and branding standards.
Track completed refreshes, product changes, project status, issues, photographs, and follow-up needs.
Monitor results such as sales or profit lift, product performance, and client feedback, and recommend adjustments when needed.
Communicate project progress, delays, and operational concerns to the appropriate team members.
Support new openings, client rollouts, program updates, and other projects as assigned.
Manage daily priorities with limited supervision and ask for guidance when priorities or project requirements conflict.

Basic Requirements

High school diploma required; post-secondary education is strongly preferred, and a Bachelors' degree preferred.
Ability to lift and carry at least 35 pounds.
Valid driver's license and ability to safely operate a company vehicle.
Ability to use handheld devices, spreadsheets, reporting tools, and planogram systems.
Ability to travel within an assigned territory and perform physical merchandising work.
Strong customer service orientation, written and verbal communication skills, Strong problem-solving skills
Demonstrated conflict resolution skills
Timeliness and accuracy coupled with the demonstrated ability to prioritize and organize business requirements and workload
Intermediate Microsoft Excel experience required – not just data entry

Canteen is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Canteen maintains a drug-free workplace.

Associates at Canteen are offered many fantastic benefits.