Merchandising Services Analyst

Jobtailor; Richmond (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Jobtailor in California seeks a detail‑driven Product Data Manager to own and prioritize the product backlog, manage product setup and updates, and drive readiness across website and D365 systems.

You will set up and maintain product data, support price and promotions workflows, and partner with Merchandising, eCommerce, Marketing, Sales, and Tech to launch products smoothly.

Strong QA mindset and experience with ERP/PIM are essential for success in this role.

Qualifications

• Experience with ecommerce, ERP, PIM, or catalog management.
• Strong attention to detail and data quality.
• Excellent organizational and communication skills.

Responsibilities

• Own and prioritize the product backlog and plan updates.
• Drive product readiness across the website and D365 systems.
• Set up and maintain product data including attributes, categorization, pricing, services, and fulfillment.
• Perform merchandising readiness checks to ensure complete, customer-ready products.
• Support price agreement workflows through validation and admin coordination.
• Set up promotions on the website and support D365 promotion configuration.
• Collaborate with Merchandising, Purchasing, eCommerce, Marketing, Sales, and Tech to remove blockers.
• Communicate clearly to resolve data or system issues efficiently.
• Monitor and troubleshoot setup issues and drive process improvements.

Skills

Backlog prioritization

Data management

Excel

ERP / PIM

D365

Cross-functional collaboration

QA mindset

Communication

Tools

Microsoft Dynamics 365

Akeneo

Commercetools

Builder.io

Algolia

Excel

ERP systems

Job description

Responsibilities

• Own and Prioritize the Product Backlog
• Manage and prioritize product setup and updates to ensure timely and accurate launches.
• Drive product readiness across the website and D365 systems.
• Set up and maintain product data including attributes, categorization, pricing inputs, services, and fulfillment requirements.
• Perform merchandising readiness checks to ensure products are complete and customer-ready.
• Complete D365-specific setup checks to ensure products are configured correctly before flowing into sales, pricing, inventory, and order management processes.
• Support price agreement workflows through validation, documentation, and administrative coordination.
• Set up promotions on the website and support promotion configuration in D365.
• Validate offer details including timelines, eligibility, pricing, messaging, and coupon requirements.
• Ensure promotions are accurate, clear, and ready for customer engagement.
• Partner with Merchandising, Purchasing, eCommerce, Marketing, Sales, and Technology teams to remove blockers and ensure smooth product and promotion launches.
• Communicate clearly to resolve data or system issues efficiently.
• Monitor and troubleshoot product and promotion setup issues, identifying root causes and escalating when required.
• Maintain SOPs, QA checklists, and reporting to support consistency and transparency.
• Identify opportunities to streamline processes and improve speed to market.

Requirements

• Strong attention to detail and comfort working with product, pricing, promotion, and system data.
• Experience with ecommerce, ERP, PIM, or catalog management systems, Excel (Vlookup/Xlookup).
• Working knowledge of Microsoft Dynamics 365 (or the ability to learn quickly).
• Excellent organizational skills with the ability to manage competing priorities and deadlines.
• Strong QA mindset with the ability to identify and resolve data issues proactively.
• Clear and effective communication skills.
• A collaborative, cross‑functional approach.
• Analytical thinking and a continuous improvement mindset.
• Bonus points if you have experience with Microsoft Dynamics 365 Finance & Operations or Commerce.
• Familiarity with tools such as Akeneo, Commercetools, Builder.io, or Algolia.
• Knowledge of appliance categories, manufacturer data, or retail pricing structures.
• Experience supporting promotions, price agreements, or retail pricing workflows.
• Experience building SOPs, documentation, or operational reporting.
• Experience identifying opportunities to leverage AI or automation tools to streamline processes, improve data accuracy, and increase efficiency.