Merchandising Service Manager

Lowe's Companies, Inc.; Wichita (KS); On-site; USD 42,000 - 62,000; Full time

Job summary

Lowe's Companies, Inc. in Wichita, KS is seeking a Merchandising Service Team Lead to schedule and guide the Merchandising Service Associates, drive project execution, and manage resources to fulfill the Merchandising Service strategy.

You will onboard, coach, mentor MSAs, review performance, and develop tailored plans while coordinating with store teams, field project managers, and HR. This on-site role emphasizes customer service, price integrity, planograms, stock, safety, and collaboration

Qualifications

• High school diploma or GED or equivalent work experience.
• 2 years of customer service or retail experience in a fast-paced environment.
• 1 year of team lead or lead experience is preferred.

Responsibilities

• Schedules Merchandising Service team and manages resources for project execution.
• Guides MSAs on project priorities, scheduling, and needs such as materials and time.
• Delivers onboarding, training, coaching, and mentoring for MSAs.
• Coaches MSAs on performance and supports development plans.
• Manages project, travel, display, fixture expenses and weekly payroll.
• Identifies and resolves store-level issues using available resources.
• Communicates project updates with store teams, field leaders, and corporate teams.
• Leads live goods merchandising in garden centers and oversees teams of 11–21 people.
• Collaborates with Field Project managers on large third-party labor projects when needed.
• Maintains customer service standards and assists customers in locating and selecting merchandise.
• Ensures pricing accuracy, stock, planograms, and safety standards across assigned areas.

Skills

Customer service

Retail experience

Team leadership

Education

High school diploma or GED

Job description

• Schedules Merchandising Service team and manages resources for the team to drive efficient project execution in fulfillment of the overall Merchandising Service strategy
• Guides Merchandising Service Associates (MSAs) around project priorities, scheduling, expectations, and needs (e.g., materials, supplies, time)
• Delivers onboarding and training, provides on-the-job coaching, and mentors MSAs
• Coaches MSAs on performance
• Creates tailored developments plans for MSAs by analyzing metric and individual strengths, weaknesses, and needs
• Handles disciplinary actions and proactively partners with HR business partner
• Manages project, travel, display, fixture expenses and weekly payroll
• Identifies and resolves project and/or store-level issues using available resources
• Summarizes and communicates project information, updates, and feedback on project execution with store team, field leaders, and corporate teams
• Identifies opportunities to improve efficiency, merchandising, and displays to be shared across the district, region, and enterprise, as appropriate
• Lead team to merchandise our live goods in garden centers
• Lead teams ranging from 11-21 people
• Collaborate with Field Project managers on large third party labor projects when needed
• Customer Service
• Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
• Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
• Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary
• Demonstrates sincere appreciation to customers
• Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs
• Supports those that directly help customers by providing the tools and resources needed
• Lead daily price change execution, audit and update price labels inside and outside the store
• In-stock
• Oversees that merchandise is stocked, fronted, and fully packed down in assigned area according to planogram
• Confirms that all signage, reorder stickers, pricing, and product information is accurate
• Confirms all product displays, resets, and bay integrity efforts are completed according to Lowe's specifications, planograms, and merchandising and safety standards
• Collaborates with receiving departments in assigned stores to establish or revise the staging process for reset product and product support materials
• Leads efforts of buyback items and ensures they are pulled, prepped, and ready for shipping
• Oversees the proper processing of damaged products
• Clean and Safe Stores
• Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection
• Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas
• Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
• Adheres to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices
• Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler)
• Maintain point-of-sale signage including bin plus beam label stock ensuring all bin locators are placed and price changes are activated
• Follow state-specific guidelines on price changes (Pricing Policy SF-06)

Key Responsibilities

• Schedules Merchandising Service team and manages resources for the team to drive efficient project execution in fulfillment of the overall Merchandising Service strategy
• Guides Merchandising Service Associates (MSAs) around project priorities, scheduling, expectations, and needs (e.g., materials, supplies, time)
• Delivers onboarding and training, provides on-the-job coaching, and mentors MSAs
• Coaches MSAs on performance
• Creates tailored developments plans for MSAs by analyzing metric and individual strengths, weaknesses, and needs
• Handles disciplinary actions and proactively partners with HR business partner
• Manages project, travel, display, fixture expenses and weekly payroll
• Identifies and resolves project and/or store-level issues using available resources
• Summarizes and communicates project information, updates, and feedback on project execution with store team, field leaders, and corporate teams
• Identifies opportunities to improve efficiency, merchandising, and displays to be shared across the district, region, and enterprise, as appropriate
• Lead team to merchandise our live goods in garden centers
• Lead teams ranging from 11-21 people
• Collaborate with Field Project managers on large third party labor projects when needed
• Customer Service
• Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
• Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
• Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary
• Demonstrates sincere appreciation to customers
• Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs
• Supports those that directly help customers by providing the tools and resources needed
• Lead daily price change execution, audit and update price labels inside and outside the store
• In-stock
• Oversees that merchandise is stocked, fronted, and fully packed down in assigned area according to planogram
• Confirms that all signage, reorder stickers, pricing, and product information is accurate
• Confirms all product displays, resets, and bay integrity efforts are completed according to Lowe's specifications, planograms, and merchandising and safety standards
• Collaborates with receiving departments in assigned stores to establish or revise the staging process for reset product and product support materials
• Leads efforts of buyback items and ensures they are pulled, prepped, and ready for shipping
• Oversees the proper processing of damaged products
• Clean and Safe Stores
• Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection
• Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas
• Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
• Adheres to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices
• Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler)
• Maintain point-of-sale signage including bin plus beam label stock ensuring all bin locators are placed and price changes are activated
• Follow state-specific guidelines on price changes (Pricing Policy SF-06)

Required Qualifications

• High school diploma or GED General Studies or equivalent years of experience in lieu of education requirement, if applicable
• 2 Years Customer service or retail experience in a fast-paced retail environment (or 1 year of Lowe's store experience)
• 1 Year Experience as a team lead or leading others in an informal capacity

Preferred Qualifications

• Supervisory experience including coaching/training and evaluating the performance of direct reports
• Merchandising experience including reading planograms, setting up and tearing down displays
• Experience operating power equipment such as lifts, order pickers, and similar equipment

About Lowe’s

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.