Merchandising Service Associate - Plant Service Lead

Lowe's; Littleton (CO); On-site; USD 23,000 - 25,000; Full time

Job summary

Lowe’s in Littleton, CO is hiring for a customer-service oriented role focused on store operations and merchandising maintenance. You will follow Lowe’s customer service policies, assist customers, and help with merchandise placement and planograms.

The position involves occasional customer interaction, collaborating with the Merchandising Service team, and operating light power equipment. Safety, cleanliness, and effective communication are emphasized.

Qualifications

• 6 Months Live nursery experience or General Merchandising experience.
• High school diploma or GED.
• 6 Months Lowe’s sales floor experience.
• 6 Months Experience performing product merchandising tasks including reading planograms, setting up and tearing down displays.
• 3 Months Experience operating power equipment such as lifts, order pickers, and similar equipment.

Responsibilities

• Always provide SMART customer service through Lowe’s customer service policies, procedures, and programs.
• Build relationships with vendors by providing direction and checking to ensure merchandise resets are completed according to Lowe’s specifications.
• Collaborate with the Merchandising Service team and Manager by communicating project priorities, schedule, and project needs (e.g., materials, supplies, time).
• Engage with customers when opportunity arises and assist in locating, demonstrating, selecting, carrying, and loading merchandise.
• Listen to and respond knowledgeably to customer questions, taking them to areas of the store when necessary.
• Demonstrate sincere appreciation to customers.
• Communicate information to customers regarding stock, special order merchandise, feature benefits, application, and warranty information.
• Empty plant racks onto plant tables merchandising by planogram, price, and color block as they arrive.
• Identify damaged or missing signage, displays, collateral and orders replacements per merchandising standards.
• Update/validate wayfinding and product location signage and maintain digital information.
• Ensure cross merchandise, side stack products, j-hooks and gravity feed bins are placed to drive add-on sales.
• Assist with culling and pricing dead and distressed plants.
• Maintain communication with MSM and red vest associates.
• Identify and communicate issues with quality, quantity, and needs to Outside Garden Supervisor and MSM.
• Adjust fixtures, rotate stock, displays and support materials using power equipment per service expectations.
• Review, complete, and enter completion details for all assigned service tasks with photos.
• Ensure displays are safe, functioning, and repaired/replaced as needed.
• Repair/seal damaged packaging and boxes including peg-hook items.
• Remove trash and manage waste, including cardboard and plastic.
• Replace light bulbs and report maintenance issues.
• Detect shoplifting and other security risks and report to management.
• Ensure housekeeping standards and zones are maintained.
• Maintain a safe and secure work environment with daily safety checks.
• Adhere to safety requirements and operate store equipment as needed.
• In addition to above, perform other duties as assigned.

Skills

Nursery/General Merchandising exposure

Education

High school diploma or GED

Tools

Power equipment operation

Job description

Key Responsibilities

• Always provide SMART customer service through the daily execution of Lowe’s customer service policies, procedures, and programs.
• Build relationships with vendors by providing direction and checking to ensure merchandise resets are completed according to Lowe’s specifications.
• Collaborate with the Merchandising Service team and Manager by communicating project priorities, schedule, and project needs (e.g., materials, supplies, time)
• Although most of the time will be spent in activities that do not involve the direct interaction with customers, the individual in this role is expected to engage with customers when the opportunity arises. This includes:
• Understand customers’ needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise.
• Engage with customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise.
• Listen to and responds knowledgeably and promptly to customer questions, taking them to areas of the store when necessary.
• Demonstrate sincere appreciation to customers.
• Communicate information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs.
• Empty plant racks onto plant tables merchandising by planogram, price, and color block as they arrive.
• Identify damaged or missing signage, displays, collateral and orders replacements in accordance with merchandising standards and planogram details.
• Update/validate wayfinding and product location signage as well as digital maintenance of this information throughout the store.
• Ensure cross merchandise, side stack products, j-hooks and gravity feed bins are placed appropriately, helping to drive add-on sales.
• Assist with culling and pricing dead and distressed plants.
• Maintain a high level of communication and partnership with MSM and red vest associates.
• Identify and communicate issues with quality, quantity, and additional needs to Outside Garden Supervisor and MSM.
• Adjust fixtures, rotates stock, displays products and support materials using power equipment (e.g., lifts, order pickers) per service expectations and processes.
• Review, complete, and enter completion details (when, what, amount of time spent, taking and uploading photographs to confirm servicing completion, etc.) for all assigned service and maintenance tasks.
• Ensure all displays are safe and in working order and repaired/replaced as needed.
• Repair/seal damaged packaging and boxes including peg-hook items.
• Remove all trash, moves cardboard boxes to the bailer and moves plastic wrap and other debris to the compactor.
• Replace light bulbs and alerts the appropriate contact when additional maintenance issues are noted (lights out, painting, etc.).
• Detect common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection.
• Ensure compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of Outside Garden and working areas.
• Maintain a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.
• Adhere to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices.
• Operate store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler).
• In addition to the above responsibilities, this individual is held accountable for other duties as assigned.

Required Qualifications

• 6 Months Live nursery experience or General Merchandising experience

Preferred Qualifications

• High school diploma or GED
• 6 Months Lowe’s sales floor experience
• 6 Months Experience performing product merchandising tasks including reading planograms, setting up and tearing down displays
• 3 Months Experience operating power equipment such as lifts, order pickers, and similar equipment

Pay Range: $16.50 - $18.50 per hour

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page.

This job will be posted for at least 5 days, starting on:

10/20/2026

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal year 2025 sales of more than$86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Lowe’s is a core value S&P 500 equity stock and a dividend aristocrat. Based inMooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

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