Merchandising Manager, Travel

Quince; San Francisco (CA); On-site; USD 140,000 - 160,000; Full time

Job summary

Quince is seeking a Merchandising Manager, Travel, to expand and manage the Luggage/Travel assortment. This role centers on delivering high-quality, affordable essentials with a luxury sensibility and sustainable production practices.

Based in San Francisco, you will lead the growth of Quince’s luggage and travel category, partnering with production, sourcing, and marketing to drive long-term value. A strong background in retail merchandising and e-commerce is required, with a passion for

Qualifications

• Based in San Francisco, CA, with 3 days in the office per week.
• 5–10 years of retail merchandising in Luggage/Travel, preferably luxury.
• E-commerce or Direct-to-Consumer (DTC) experience preferred.
• Proven track record of rising within an organization and expanding responsibilities.
• Experience leveraging data tools and external sources for merchandising decisions.
• Ability to anticipate customer needs with a data-informed approach.
• Highly organized, analytical, and execution-focused; strong problem solving.
• Excellent written and verbal communication and interpersonal skills.
• Comfortable in a fast-paced, collaborative environment with flexibility to adapt.

Responsibilities

• Scale and refine the Luggage/Travel assortment to drive growth.
• Identify expansion opportunities across Luggage/Travel for long-term success.
• Collaborate with production, sourcing, and design to develop products.
• Work with planning, site merchandising, and marketing to grow the business.
• Maintain focus on product quality, pricing, and customer satisfaction.
• Help achieve sales targets, improve customer ratings, and margins.

Skills

Retail merchandising

E-commerce / DTC

Data-driven product

Customer insight

Analytical mindset

Communication

Cross-functional collaboration

Problem solving

Adaptability

Teamwork

Education

Bachelor’s degree

Job description

ABOUT QUINCE

Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value.

Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions:

Customer First: We prioritize customer satisfaction in every decision.

High Quality: True quality means premium materials and rigorous production standards you can feel good about.

Essential Design: We focus on timeless, functional essentials instead of chasing trends.

Always a Better Deal: Innovation and transparency ensure value for both customers and partners.

Social & Environmental Responsibility: We commit to sustainable materials, ethical production, and fair wages.

Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency.

OUR TEAM AND SUCCESS

At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence.

If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince.

THE ROLE

We are seeking a Merchandising Manager, Travel to join our growing team. This merchant will be responsible for delighting Quince’s growing customer base by expanding and managing the Luggage / Travel assortment at Quince.

Responsibilities

• Scale this business by adding to, refining and improving the Luggage/Travel assortment
• Identify and execute the right expansion opportunities across Luggage/Travel to set the businesses up for long term growth
• Work closely with production development, sourcing and technical design to develop and improve Luggage/Travel products
• Partner with planning, site merchandising and marketing to grow these businesses
• Obsess about every aspect of our products (quality, price, etc.) to deliver for the customer
• Help drive the business forward to meet sales targets, customer ratings/return rates and improved margins

Qualifications

Required:

• Role is based in San Francisco California, with 3 days per week in office requirement.
• 5-10 years of retail merchandising experience in the Luggage/Travel categories, preferably with luxury expertise
• E-commerce experience and/or DTC experience preferred
• Proven track record of progressing within an organization and demonstrating continuous growth in roles and responsibilities
• Product obsessed with experience in leveraging data tools and external sources
• Critical eye to anticipate customer needs (both the "science" and "art" of retail merchandising)
• Highly organized, detail-oriented and analytical with focus on execution, problem-solving, improving processes and brand enhancement
• Continuous learner and highly curious; always open to considering new perspectives; proactive when changing course and facing added challenges
• Excellent written and verbal communication, presentation, and interpersonal skills
• Motivated by working in a fast-paced collaborative environment, where flexibility to stretch into or out of functional comfort zones is crucial for team success

Preferred:

• Bachelor’s Degree, preferred

All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles.

Pay Range

$140,000 - $160,000 USD

WHY QUINCE?

Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.

EQUAL OPPORTUNITY & HIRING INTEGRITY

Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form . We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.

Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.

At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom - never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.

Eligibility & Application Questions

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Do you have experience in luggage, travel or other relevant categories? Please explain. *