Merchandising Lead

Sam's Club; Santa Fe (NM); On-site; USD 28,929 - 39,950; Full time

Benefits offered by this job

Health benefits including medical, vision, and dental coverage

401(k) and financial benefits

Paid time off

Tuition reimbursement through Live Better U

Job summary

Sam's Club in Santa Fe is seeking a dedicated member services associate to enhance customer experience and support team functions. This role involves guiding members, supervising associates, and maintaining store standards while ensuring safety and quality. The position offers competitive pay ranging from $21 to $29 per hour, along with benefits like health coverage, 401(k), and educational assistance through Live Better U.

The ideal candidate will have retail and customer service experience, showcasing leadership skills.

Qualifications

• Must be 18 years of age or older.
• 6 months of retail experience.
• 6 months of customer service experience.

Responsibilities

• Provide member service by assisting with needs and resolving issues.
• Supervise associates and assist in management tasks.
• Maintain safety and organization of the sales floor.
• Monitor food and merchandise quality.

Skills

Retail experience

Customer service experience

Team leadership

Job description

Position Summary

Provides member service by acknowledging the member and identifying member needs, providing guidance and support to members regarding self‑service technology, assisting members with purchasing decisions, locating merchandise, resolving member issues and concerns, and promoting the company's products and services. Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates, communicating goals and feedback, training associates on processes and procedures, providing direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines, ensuring compliance with company policies and procedures, supporting the Open Door Policy, and participating in recruiting, hiring, scheduling, promoting coaching, and evaluating associates. Receives and stocks supplies and merchandise from distribution centers and vendors throughout the facility and organizes and maintains the sales floor by utilizing equipment, merchandising, and completing paperwork, logs, and other required documentation according to company policies and procedures. Maintains safety of facility according to company policies and procedures by conducting safety sweeps, following procedures for forklift spotting and handling and disposing of hazardous materials, following company steel standard guidelines, and correcting and reporting unsafe situations to management. Ensures maintenance of the sales floor and merchandise presentation in accordance with company policies and procedures by properly handling claims and returns, zoning the area, stocking, arranging and organizing merchandise, setting up cleaning and organizing product displays, removing damaged goods, signing and pricing merchandise according to company policies and procedures, identifying shrink and damages, and securing fragile and high‑shrink merchandise. Monitors food and merchandise quality by ensuring product rotation, code dating, product recalls, and sanitation standards are followed according to company policies and procedures, merchandising area categories and stocking, zoning, and cleaning all departments. Oversees the picking and staging of club pick‑up orders throughout the day and ensuring products are selected and staged according to company policy and procedures. Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, coworkers, customers, and other business partners, analyzing and applying information from multiple sources, monitoring progress and results, and identifying and addressing improvement opportunities. Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices, implementing related action plans using the Open Door Policy, and assisting management with correcting ethical and compliance issues and problems. Leads and participates in teams by using and sharing resources, information, and tools, determining customer needs and business priorities, coordinating and executing work assignments, providing advice, feedback, and support to ensure timelines and work quality are achieved and modeling and helping others with how to adapt to change or new challenges. Respect the Individual: embraces differences in people, cultures, ideas, and experiences, creates a workplace where associates feel seen, supported, and connected through a culture of belonging, creates opportunities for all associates to thrive and perform, helps to attract the best talent. Respect the Individual: works as a team, builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence. Respect the Individual: strengthens the team by helping developing and mentoring others, recognizes others contributions and accomplishments. Act with Integrity: maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture, holds oneself and others accountable, supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members and the world around us. Act with Integrity: acts in a selfless manner and is consistently humble, self‑aware, honest, fair and transparent. Serve our Customers and Members, delivers results while putting the customer first, serves our Customers and Members, makes decisions based on reliable information, balances short and long‑term priorities, and considers how own work impacts the team's ability to deliver on our purpose for all stakeholders. Strive for Excellence: displays curiosity and a desire to learn, takes calculated risks, and demonstrates courage and resilience. Strive for Excellence: drives continuous improvements, is open to and uses new technologies and skills, and supports others through change.

Benefits

At Sam's Club, we offer competitive pay as well as performance‑based bonus awards and other great benefits for a happier mind, body, and wallet!

• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company‑paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices.
• Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company paid education benefit program for full‑time and part‑time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J.

The hourly wage range for this position is $21.00 to $29.00*.

The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Minimum Qualifications

• Must be 18 years of age or older.
• 6 months retail experience AND 6 months customer service experience.

Preferred Qualifications

• Leading a team, Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others.

Primary Location

4201 RODEO RD, SANTA FE, NM 87507‑4837, United States of America

Company Policy

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.