Merchandising Lead

Sam's Club; Butler (Butler County); On-site; USD 30,307 - 41,328; Full time

Benefits offered by this job

Health benefits

401(k) plan

Stock purchase plan

Company-paid life insurance

Paid time off

Disability insurance

Live Better U education program

Job summary

Sam's Club in Butler, PA is seeking a member-focused team member to assist shoppers with self-service technology, product guidance, and purchase decisions. The role includes supporting club operations and ensuring a positive member experience in a fast-paced environment.

You may assist with supervising associates, training, stocking, merchandising, and enforcing safety and company policies while delivering top-tier service to customers.

Qualifications

• Must be 18 years of age or older.
• 6 months retail experience and 6 months customer service experience.

Responsibilities

• Provide member service by acknowledging members and guiding their needs, including self-service technology and product recommendations.
• Assist management with supervising associates, training, and directing member service approaches.
• Support stock, merchandising, and paperwork; ensure safety and policy compliance across the club.

Skills

Retail experience

Customer service

Team leadership

Job description

What you’ll do

Provides member service by acknowledging the member and identifying member needs, providing guidance and support to members regarding self‑service technology, assisting members with purchasing decisions, locating merchandise, resolving member issues and concerns, and promoting the company’s products and services. Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates, communicating goals and feedback, training associates on processes and procedures, and providing direction and guidance on member service approaches and techniques to ensure complaints and issues are resolved according to company guidelines. Ensures compliance with company policies and procedures, supports the Open Door Policy, and participates in recruiting, hiring, scheduling, coaching, and evaluating associates. Receives and stocks supplies and merchandise from distribution centers and vendors throughout the facility, organises and maintains the sales floor by utilising equipment, merchandising and completing paperwork logs and other required documentation per company policies. Maintains the safety of the facility by conducting safety sweeps and following procedures for forklift operations, handling and disposing of hazardous materials, and reporting unsafe situations to management. Ensures maintenance of the sales floor and merchandise presentation by properly handling claims and returns, zoning, stocking, arranging, and organising merchandise, setting up cleaning and organising product displays, removing damaged goods, signing and pricing merchandise per policies, and securing fragile and high‑shrink merchandise. Monitors food and merchandise quality by ensuring proper product rotation, code dating, product recalls, sanitation standards, and merchandising area categories and cleaning all departments. Oversees the picking and staging of club pick‑up orders throughout the day. Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, coworkers, customers, and other business partners, analysing information from multiple sources, monitoring progress, and addressing improvement opportunities. Demonstrates and supports compliance with company policies, procedures, and standards of ethics integrity, and assists management with correcting ethical and compliance issues. Leads and participates in teams by using and sharing resources, determining customer needs and business priorities, coordinating and executing work assignments, providing advice and support to ensure quality and timelines, and modelling change adaptation.

Benefits

• Health benefits include medical, vision, and dental coverage
• Financial benefits include 401(k), stock purchase, and company‑paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment and meets or exceeds the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices.
• Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam’s Club facilities. Programs range from high school completion to bachelor’s degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart.

Compensation

The hourly wage range for this position is $22.00 to $30.00*.

The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Minimum Qualifications

Must be 18 years of age or older. 6 months retail experience and 6 months customer service experience.

Preferred Qualifications

Leading a team, supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others.

Primary Location

200 MORAINE POINTE PLZ, BUTLER, PA 16001-2412, United States of America

EEO Statement

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.