Merchandising Administrator

Fanatics Commerce; Jacksonville (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

Fanatics Commerce seeks a Merchandise Admin to bridge internal teams and vendor partners, ensuring accurate product data and timely item setup across leagues and categories.

This role emphasizes data accuracy, customer-service mindset, and leveraging data, automation, and insights to enhance fan experiences while supporting operational improvements.

Responsibilities

• Partner closely with the buying team on data entry projects including new product creation, PO creation, and order delivery tracking to keep cross-functional workflows on track.
• Lead communication with traffic and operations partners to coordinate timely product delivery and receipt, acting as a reliable connector across teams.
• Support the Merch Process Manager on special projects and operational improvement initiatives, contributing to a high-performing merchandising organization.
• Maintain accurate, up-to-date product data — including UPCs, site descriptions, costs, and item attributes — so fans encounter correct, compelling product information at every touchpoint.
• Apply a customer-service approach to vendor relationships, communicating clearly and resolving issues quickly to keep the product pipeline moving.
• Execute monthly data clean-up tied to exception reports, ensuring the integrity of product records that directly shape the fan shopping experience.
• Contribute to operational improvements that enhance both the vendor experience and the end-to-end fan journey.

Job description

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufacturers, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties.

At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset.

ROLE OVERVIEW

The Merchandise Admin serves as a critical connection point between internal teams and vendor partners, managing item setup, data accuracy, and day-to-day operational support across multiple leagues and categories. This role combines administrative precision with a customer-service mindset, ensuring vendors are supported and fans receive an exceptional product experience. The Merchandise Admin delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights.

HOW WILL YOU DRIVE IMPACT

Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.

Team & Leadership Impact (Build Championship Teams)

• Partner closely with the buying team on data entry projects including new product creation, PO creation, and order delivery tracking to keep cross-functional workflows on track.
• Lead communication with traffic and operations partners to coordinate timely product delivery and receipt, acting as a reliable connector across teams.
• Support the Merch Process Manager on special projects and operational improvement initiatives, contributing to a high-performing merchandising organization.

Fan & Customer Impact (Obsessed with Fans)

• Maintain accurate, up-to-date product data — including UPCs, site descriptions, costs, and item attributes — so fans encounter correct, compelling product information at every touchpoint.
• Apply a customer-service approach to vendor relationships, communicating clearly and resolving issues quickly to keep the product pipeline moving.
• Execute monthly data clean-up tied to exception reports, ensuring the integrity of product records that directly shape the fan shopping experience.
• Contribute to operational improvements that enhance both the vendor experience and the end-to‑end fan journey.

Innovation & Problem Solving (Limitless Entrepreneurial Spirit)