Merchandiser - FT

SupportFinity™; Hawaii; On-site; USD 38,000 - 46,000; Full time

Job summary

Hawaii Coffee Company is seeking a Sales Service Associate for its Retail Services team in Hawaii. Under supervision, you will grow volume, facilitate order taking, and ensure merchandising standards for direct customers.

You will maintain shelves, process orders, manage inventory, support promotions, and build customer rapport while meeting monthly revenue goals. The role requires occasional travel from office to Retail accounts and adherence to safety and company policies.

Qualifications

• High School diploma or equivalent required.
• Experience in marketing, merchandising or promotions is a plus.
• Clear verbal and written English communication skills.

Responsibilities

• Grow volume and facilitate the order taking process.
• Maintain shelves and displays; manage product orders.
• Create, process and manage product orders to support customer demand.
• Meet monthly volume and revenue goals; ensure shelf compliance.
• Coordinate displays and promotional periods; handle returns/credits.

Skills

Customer service

Communication

Merchandising

Education

High School diploma or equivalent

Tools

Microsoft Office

Bar code Scanner

Integrated Retail Scanner

Job description

Department: Retail Services Job Status: Full Time

FLSA Status: Non- Exempt Reports To: Retail Services Manager

Job Type: Non-Union Amount of Travel Required: Frequent travel from office to Retail accounts

Work Schedule: Monday-Sunday, Nights, Positions Supervised: None

Weekends and holidays as needed.

POSITION SUMMARY

Under the Supervision of the Retail Service Manager and Retail Service Supervisor, the Sales Service Associate is to grow volume and facilitate the order taking process as well as implement, execute and monitor merchandising standards for direct customers.

ESSENTIAL FUNCTIONS

Essential Functions Statement(s)

• Establish and maintain Customer rapport by providing outstanding customer service.
• Attain monthly volume and revenue goals.
• Maintain product inventory to ensure adequate supply during promotional and non-promotional periods of all brands.
• Create, process and manage product orders to support customer demand.
• Receive and replenish product, ensuring shelf compliance with authorized schematics.
• Arrange and manage return and credit of expired and damaged products.
• Monitor weekly promotions
• Maintaining proper rotation, clean and dusted areas on sales floor and back stock.
• Maintain all shelves and displays for assigned locations
• Coordinates and build secondary brand displays for promotional periods.
• Maintenance of correct shelf and display labels, sale signage and pricing discrepancies
• Meet all deadlines for completed paperwork including expense reports, mileage reports and merchandising daily logs
• Performs job duties in a safe manner
• Follows and adheres to all company policies and procedures
• Correctly and promptly follows specified company procedures required for the appropriate handling of all Emergency Responses and Safety practices
• Performs other related duties as assigned

Other Functions:

• Constant communications with management on in stores observations
• Monitors and reports competitive activity in the trade to Retail Services Manager.
• Employ proper usage and handling of company issued equipment and devices.
• Work closely with Paradise Beverages logistics department to ensure all accounts are kept current within Paradise Beverages’ delivery standards.
• Report growth, expansion, or closing of accounts in assigned territory.
• Adheres to company’s professional dress and appearance policy at all times, projecting a positive image of the company and our product line.
• Recommends promotional items.
• Communicate concerns regarding account inventory.
• Performs other related duties as assigned.

POSITION QUALIFICATIONS

Competency Statement(s)

• Communication, Written and oral – Ability to communicate with others in writing and orally effectively, clearly and concisely.
• Organized – Being organized or following a systematic method of performing a task.
• Responsible – Ability to be held accountable or answerable for one’s conduct.
• Honesty / Integrity – Ability to be truthful and be seen as credible in the workplace.
• Accountability – Ability to accept responsibility and account for his/her actions.
• Reliability – The trait of being dependable and trustworthy.
• Friendly – Ability to exhibit a cheerful demeanor toward others.
• Customer Oriented – Ability to take care of the customer’s needs while following company procedures.

Mental Demands:

• Ability to work under stressful conditions
• Able to interact with others with courtesy and tact
• Ability to manage and prioritize multiple projects in an organized and efficient manner
• Ability to respond to crisis situations in a calm and effective manner
• Ability to complete projects on schedule

Communication Demands:

The position requires verbal and written communications to managers, supervisors, co-workers, customers, vendors; requires talking on the telephone; requires responding to written or verbal requests of co-workers, customers and vendors; requires training/giving verbal and written instructions; requires receiving verbal and written instructions; requires writing/composing written language; requires reading; requires visiting/working at other work-sites; Ability to communicate via the latest technologies required for the position.

Position Requirements:

The position requires a Valid Hawaii state driver’s license, personal vehicle with current registration and insurance that complies with company requirements. Must pass drug test and military background clearance for services to military accounts on military bases. Smart phone, email address and access to computer.

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

SKILLS & ABILITIES

Experience: Experience and knowledge of marketing, merchandising and promotional techniques and materials is a plus but not required.

Education: High School diploma or equivalent

Computer Skills: To perform this job successfully, an individual should have basic knowledge of Microsoft

Office applications. Integrated Retail Scanner, Bar Code Scanner, portable electronic

Devices.

Language: Well-developed verbal and written English communication skills.

PHYSICAL DEMANDS

The physical demands described her are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee is frequently required to stand; walk; reach with hands and arms and talk or hear. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.

N (Not Applicable) Activity is not applicable to this position.

O (Occasionally) Position requires this activity up to 33% of the time (0 – 2.5+ hrs/day)

F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 – 5.5+ hrs/day)

C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)

Physical Demands Lift/Carry

Stand C 10 lbs or less C

Walk C 11-20 lbs F

Sit C 21-50 lbs F

Manually Manipulate C 51-100 lbs N

Reach Above Shoulder C

Climb F Push/Pull

Crawl C 12 lbs or less C

Squat or Kneel C 13-25 lbs F

Grasp C 41-100 lbs O

Speak C

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environments will be indoor and outdoor as 40% of work is driving from one account to another. Most work is done independently. Occasionally a trainee or supervisor may work with you. Uniform, Company ID and closed to shoes required at all times. Attendance at meetings and training sessions may be required.

Office conditions consist of a manufacture office in a controlled environment with moderate noise from the production area where coffee is roasted, packaged and stored.

Operates basic warehouse equipment including safely managing a hand truck, pallet jack, 6-wheeler wagon and a utility knife.

About the company

Hawaii Coffee Company