Merchandise Processor - Donated Goods & Ecommerce Prep

Goodwill Keystone Area; West Chester (Chester County); On-site; USD 20,664 - 24,796; Full time

Job summary

Goodwill Keystone Area is seeking a Merchandise Processor in West Chester, PA. The role focuses on processing donations, including sorting, pricing, and stocking items while adhering to organizational standards. Candidates must meet performance criteria and have the ability to work in varied weather conditions. Flexibility in schedule is required, including evenings and weekends. No formal education is necessary, but adaptability and strong team skills are essential. Goodwill is an equal opportunity employer offering a diverse workplace.

Qualifications

• No formal education necessary.
• Must be able to work in an open warehouse environment, being exposed to various weather and temperature conditions.
• Requires a flexible schedule including evenings and weekends.

Responsibilities

• Process textile donations ensuring adherence to production and sales goals.
• Organize and rotate sales floor as needed.
• Provide quality customer service to customers and donors.

Skills

Ability to read, write and perform simple math

Must meet qualitative and quantitative performance standards

Ability to learn and use equipment and technology

Ability to follow verbal instructions and work as part of a team

High level of adaptability and flexibility

Job description

United States, Pennsylvania, West Chester

May 20, 2026

Description

Position: Merchandise Processor

Department: Donated Goods Retail

Reports to: Production Manager

Status: Non-Exempt

Goodwill Keystone Area is committed to creating a culture of belonging where all people feel respected and valued. This is because we celebrate the diversity of thought, the richness of the human experience and the desire to reflect the communities we serve.

Summary

Provide essential support in overall operations and customer service with a main focus on processing all donations, including sorting, hanging, pricing, tagging, stocking and rotating product while adhering to all production and quality standards.

Duties and Responsibilities

• Process textile donations, including sorting, hanging, pricing, tagging and moving product to the sales floor to meet preset production and sales goals for the store.
• Process donations of housewares, electronics, media, shoes, and other miscellaneous items, including sorting, pricing, tagging, and moving product to the sales floor to meet preset production and sales goals for the store.
• Organize, recover and rotate the sales floor as needed.
• Follow all quality and production standards as set by Goodwill Keystone Area.
• Track production daily and report to supervisor.
• Be knowledgeable of daily, weekly and monthly production and sales goals.
• Selects and identifies appropriate items for Ecommerce department.
• Ability to assist and have flexibility in the overall daily operations within the store.
• Ensure that quality customer service is presented and provided in a timely and courteous manner to all customers, donors and other employees.
• Supports, promotes and participates in organizational programs and special events.
• Assists in any other assignments designated by management.
• Adhere to all Goodwill Keystone Area manuals, handbooks, policies and procedures.
• Promotes an environment of workplace safety. Assures that duties are performed in a safe manner and safety requirements are adhered to.
• Communicates progress, problems, and concerns to the Production Manager.
  
  

Qualifications

Education and Experience

Skills/Abilities/Qualifications

• Ability to read, write and perform simple math.
• Must meet qualitative and quantitative performance standards as established by organization.
• Must be able to work in an open warehouse environment, being exposed to various weather and temperature conditions including extreme heat, humidity, and cold.
• Ability to learn and use equipment and technology.
• Ability to follow verbal instructions and to work as part of a team.
• Requires a high level of adaptability and flexibility.
• Must be able to work a flexible schedule to include evenings and weekends.

Physical Requirements

• Ability to stand continuously for more than 75% of the shift.
• Ability to repeatedly bend forward or to the side 60 degrees to remove or place items into various carts for 50% of the shift.
• Ability to stand continuously with the neck bent forward 30 degrees for more than 75% of the shift.
• Ability to lift 50 pounds from ground level to waist level for 25% of the shift.
• Ability to lift 25 pounds every few minutes for more than 75% of the shift.
• Must be able to push and pull various carts requiring a force of 25 pounds a distance of 100 feet for 25% of the shift.
• Ability to repetitively perform the same hand, wrist and arm motions every few seconds for more than 75% of the shift.

Goodwill Keystone Area is an Equal Opportunity Employer and is committed to complying with all federal, state, and local laws that prohibit discrimination in employment. We provide equal employment opportunities to all qualified individuals without regard to disability or status as a protected veteran.

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