Merchandise Processing Supervisor

Kroc Center; Cedar Falls (IA); On-site; USD 28,000 - 40,000; Full time

Job summary

The Salvation Army Thrift Store in Cedar Falls, IA is seeking a production supervisor to oversee daily tasks, quality control, and team performance. You will lead the production crew, ensure efficient workflows, and help create an excellent shopping experience for customers.

You will train staff, supervise operations, and work closely with store management to meet goals for product acquisition, production, and sales. This is an on-site, full-time role requiring flexible hours.

Qualifications

• High School Diploma or GED is required.
• Experience following and giving direction.
• Basic math skills.
• Passing pre-employment drug test and background check required.

Responsibilities

• Direct and ensure completion of daily tasks for production team members, including workspace maintenance.
• Train new team members on production expectations and processes.
• Perform quality control inspections to ensure only the best products reach the sales floor.
• Track and report production metrics at scheduled intervals.
• Implement strategies to meet product acquisition, production, and sales goals.
• Manage product rotation and inventory control processes.
• Maintain organized workspaces and prepare for next-day production.
• Support store maintenance and safety protocols.
• Place and coordinate supply orders for processing needs.
• Implement product control procedures to prevent shrinkage.
• Monitor and control property, utility, and supply usage.
• Seek ways to improve donor and shopper experiences.
• Communicate effectively with store management regarding operations.
• Direct complaints and concerns appropriately to management.

Skills

Leadership

Team supervision

Basic computer skills

Payroll systems

Retail/thrift store experience (pref)

Education

High School Diploma or GED

Tools

Payroll systems

Job description

• Medical, prescription drug, dental, vision, and hearing coverage
• Employer-paid basic life and AD&D insurance
• Employer-paid basic long-term disability coverage
• Optional voluntary life, short-term disability, and enhanced long-term disability coverage
• Paid vacation, sick time, and holidays
• Flexible spending accounts
• 403(b) retirement savings plan
• Employer-funded pension plan for eligible employees

About the Role

At The Salvation Army Thrift Store, your work helps turn donations into funding for programs that support people in our community. In this key operational role, you'll oversee the production process and personnel with a focus on meeting established production and sales goals. You'll ensure quality control, maintain efficient workflows, and contribute to creating an excellent shopping experience for our customers.

What You’ll Do

• Direct and ensure completion of daily tasks for production team members, including workspace maintenance
• Train new team members on production expectations and processes
• Perform quality control inspections to ensure only the best products reach the sales floor
• Track and report production metrics at scheduled intervals
• Implement strategies to meet product acquisition, production, and sales goals
• Manage product rotation and inventory control processes

Operations & Quality Control

• Maintain organized workspaces and prepare for next-day production
• Support store maintenance and safety protocols
• Place and coordinate supply orders for processing needs
• Implement product control procedures to prevent shrinkage
• Monitor and control property, utility, and supply usage

Customer & Team Relations

• Seek ways to improve donor and shopper experiences
• Support management in fostering positive understanding of policies and procedures
• Communicate effectively with store management regarding operations
• Direct complaints and concerns appropriately to management

Training Provided

• Paid training on production expectations and store procedures
• Ongoing coaching and support from store leadership
• Opportunity to build retail and customer service skills

Why Join Us

• Mission-driven work that supports programs in your community
• On-the-job training
• Team-oriented environment
• Employee Discount, Employee Assistance Program, and more!

Additional Information

What You Need

Required

• High School Diploma or GED
• Experience following and giving direction
• Basic computer proficiency including payroll systems
• Ability to pass pre-employment drug test and background check
• Basic math skills

Preferred

• Retail sales production and/or thrift store experience

Physical Requirements

• Regular standing, walking, and manual dexterity
• Ability to lift/move up to 50 pounds regularly
• Occasional lifting up to 100 pounds
• Capability to climb, balance, stoop, kneel, or crouch as needed
• Clear vision (close and distance) with ability to adjust focus

Schedule Requirements

• Flexibility to work weekends and evening hours
• Available for occasional travel to various locations for work or training
• Store environment with quiet to moderate noise level
• May experience temperature fluctuations based on weather
• Extended periods of standing possible

The Salvation Army is an equal opportunity employer. Candidates who are returning to work, U.S. Veterans, people with disabilities, people impacted by the justice system, and people without a college degree are encouraged to apply.

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