Merchandise Manager: EI-Driven Customer Experience

Kohls; Frederick (MD); On-site; USD 100,000 - 145,000; Full time

Benefits offered by this job

Health coverage

Conference budgets

Internal promotion culture

Job summary

Kohls in Frederick, MD seeks a Merchandise Manager to own Emotional Intelligence from week one and guide the team through ongoing Adaptability changes. The role is positioned in a high-trust engineering culture, offering a competitive salary and strong benefits in a fast-paced environment.

You'll maintain clear documentation, protect the customer experience, and continuously improve Stress Management processes while staying current through training.

Qualifications

• Track record that proves you can documentation-first ship under deadline pressure.
• A solid foundation in Adaptability, refined over 7+ years.
• The kind of empathy that makes hard feedback land softly.
• Solid understanding of general best practices and industry standards.
• Familiarity with the Frederick market and local general landscape.
• The discipline to finish the boring 20% that makes the rest matter.

Responsibilities

• Maintain clear documentation of work performed and outcomes delivered
• Guard the Kohls customer experience through every Adaptability change
• Read a Stress Management system you didn't build and improve it anyway
• Keep skills current through ongoing training and self-directed learning
• Keep Active Listening handoffs warm so Frederick partners never feel dropped

Skills

Emotional Intelligence

Adaptability

Active Listening

Empathy

Documentation

Stress Management

Job description

Kohls in Frederick, MD seeks a Merchandise Manager to own Emotional Intelligence from week one and guide the team through ongoing Adaptability changes. The role is positioned in a high-trust engineering culture, offering a competitive salary and strong benefits in a fast-paced environment.

You'll maintain clear documentation, protect the customer experience, and continuously improve Stress Management processes while staying current through training.