Merchandise Manager

Michaels Stores; Olathe (KS); On-site; USD 30,000 - 40,000; Full time

Job summary

Michaels Stores in Olathe, KS is looking for a dedicated team member to lead inventory management and uphold merchandising standards. You will help customers find products and ensure a well-stocked store for shoppers.

The ideal candidate will assist the Store Manager in compliance with operational procedures, manage truck processes, and train new team members, all while providing excellent customer service in a climate-controlled retail environment.

Qualifications

• Experience in retail merchandising and customer service preferred.
• Ability to remain standing for long periods.
• Ability to move throughout the store.

Responsibilities

• Lead and support inventory management.
• Deliver friendly customer service.
• Manage and execute shrink and safety programs.

Skills

Retail merchandising experience

Customer service experience

Job description

Store – KC-OLATHE, KS

Lead and support inventory management and merchandising standards and maintenance.

Plan for and provide a well merchandised and in‑stock store for the customer to shop.

Help customers shop and find what they are looking for. Deliver friendly customer service.

Major Activities

• Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results
• Manage and support truck processes and lead the teams to ensure standards are met; achieve your KPI’s and manage your team to achieve their role KPI’s
• Manage, execute and support the planogram process (POG’s) to standard
• Manage, execute and support the AD set processes
• Manage and execute shrink and safety programs
• Serve as Manager on Duty (MOD)
• Maintain seasonal sets and the feature space to our visual merchandising standards
• Assist with interviewing, onboarding, coaching, observing and training of new Team members; support with Talent Development activities; participate in Performance Mgmt. activities of your team; utilize the leadership competencies for continued self‑development
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for others
• Acknowledge customers, help locate product and provide solutions
• Assist with Omni channel processes
• Cross trained in Custom Framing selling and production

Preferred Certifications or Technical Skills

• Retail merchandising and customer service experience preferred

Physical Requirements

• Ability to remain standing for long periods of time
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching and stretching
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment
• If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation

Work Environment

• Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).