Merchandise Manager

Michaels Stores; Lake Zurich (IL); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Employee discounts

Tuition assistance

Flexible benefits options

Job summary

Michaels Stores in Lake Zurich, IL is seeking a Store Team Lead with 3+ years retail leadership. You will support the Store Manager, ensure SOP compliance, and provide MOD coverage while maintaining service standards.

You will oversee truck unloading, in-stock optimization, planogram execution, price changes, and Ship from Store fulfillment. The role requires standing, lifting up to 50 pounds, and availability for nights and weekends.

Qualifications

• 3+ years retail leadership experience.
• Ability to stand for long periods and move throughout the store.
• Willingness to work nights, weekends and early mornings.

Responsibilities

• Assist Store Manager in leading adherence to SOPs and company programs.
• Provide MOD coverage, maintaining floor leadership and service standards.
• Lead truck execution and merchandise flow to the sales floor.
• Own workload planning and daily task prioritization with store leadership.
• Oversee Ship from Store fulfillment, ensuring accurate picking/packing/shipping.
• Maintain visual merchandising standards and planogram compliance.
• Support inventory accuracy and shrink reduction.

Skills

Retail leadership

Team management

Inventory control

Planogram execution

Merchandising

Staff scheduling

Customer service

Tools

POS systems

Job description

Major Activities

• Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
• Ensure execution of Company policies and standards, holding team accountable for store conditions and results.
• Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity.
• Lead truck execution processes, ensuring timely unloading, accurate sorting, and efficient flow of merchandise to the sales floor.
• Own workload planning and daily task prioritization, partnering with store leadership to align staffing and execution to business needs.
• Execute and maintain SISO (Store-In-Stock Optimization) routines to drive in-stock levels, replenishment accuracy, and sales readiness.
• Oversee Planogram (POG) execution, ensuring merchandising sets are completed accurately and on schedule.
• Establish and maintain visual merchandising standards, including initial product placement and presentation to company expectations.
• Support a clean, organized, and customer-ready store environment, including backroom organization and sales floor recovery.
• Manage key aspects of inventory control, ensuring product accuracy, integrity, and efficient stock movement.
• Execute ad sets, ensuring promotional signage and product placement are compliant and customer focused.
• Complete price changes accurately and on time, maintaining pricing integrity across the sales floor and systems.
• Oversee Ship from Store fulfillment, ensuring orders are picked, packed, and shipped efficiently and accurately.
• Process RTVs (Return to Vendor) and ASN receiving, ensuring compliance, documentation accuracy, and proper inventory adjustments.
• Manage store damages procedures, ensuring proper handling, reporting, and shrink reduction.
• Train, coach, and develop team members through structured TM onboarding and ongoing skill-building across assigned departments.
• Partner in maintaining strong Asset Protection practices, reducing shrink through awareness, compliance, and safe operations.

Minimum Type of Experience Required

• 3+ years retail leadership experience.

Work Environment

• Ability to remain standing for long periods of time.
• Ability to move throughout the store.
• Regular bending, lifting, carrying, reaching, and stretching.
• Ability to lift, carry, push, and pull merchandise and fixtures, up to 25-50 pounds with or without reasonable accommodation.
• Ability to climb ladders or step stools to stock and retrieve products.
• Ability to perform repetitive motions, including scanning items, stocking shelves, and operating POS equipment.
• Ability to work in a fast‑paced environment with frequent customer interactions.
• Work hours include nights, weekends and early mornings.

Legal and Accommodation Statement

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

This position may be eligible for overtime compensation in accordance with state and local laws.

Pay Range $16.00 - $22.20 per hour.

Benefits

Michaels offers a range of benefits to support team members and their families. Depending on position and eligibility, team members may have access to a 401(k) with employer match, an Employee Assistance Program, medical, dental, and vision coverage, telemedicine services, flexible spending accounts, commuter benefits, tuition assistance, adoption assistance, and various voluntary insurance options. All team members enjoy everyday perks such as employee discounts and access to partner discount programs.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).