Merchandise Manager

Mars Incorporated; Chicago (IL); On-site; USD 90,000 - 150,000; Full time

Job summary

Mars Incorporated is seeking a Merchandise Manager to drive merchandise strategies, category management, and product development across global retail stores and digital channels. You will translate brand and retail plans into compelling product assortments that grow sales and profitability.

You will work with Planning, Design, Store Operations, Marketing, Digital Commerce, Sourcing, and QA to manage end-to-end product lifecycles from concept to shelf.

Qualifications

• Bachelor's degree in Retail Merchandising, Business Administration, Marketing, or related discipline.
• 5-7 years of progressive experience in retail merchandising, product development, or category management, preferably in branded specialty retail, entertainment/experiential retail, or consumer goods.
• Track record of managing multi-category product lines and executing omnichannel merchandise assortments across physical and digital storefronts.

Responsibilities

• Execute category and assortment plans across apparel, souvenirs, novelty, seasonal collections, and personalization.
• Analyze retail KPIs, market trends, and consumer insights to identify opportunities and optimize productivity.
• Build and maintain seasonal line sheets, catalogs, and master assortment matrices for global stores and digital channels.
• Communicate seasonal product strategies, line changes, and milestones to internal and global stakeholders.
• Recommend pricing and promotional tactics in partnership with Planning and Finance to drive sell-through and protect gross margin.
• Manage day-to-day product development workflows from concept through sample approvals, packaging, and production.
• Ensure brand integrity, product safety, and Mars quality standards across all goods and fixtures.
• Maintain critical path timelines across multiple seasonal calendars and mitigate supply risks.
• Support vendor relationship management, cost negotiations, and compliance with Mars Responsible Sourcing standards.
• Collaborate with Visual Merchandising and Retail Operations to integrate assortments into store floor sets and digital experiences.
• Track weekly and monthly sales, margin, inventory turns, and sell-through across global locations and online storefronts.

Skills

Analytical capability

Project management

Communication

Brand & creative sensibility

Technical tools

Education

Bachelor's degree in Retail Merchandising, Business Administration, Marketing, or related

Tools

Retail ERP/inventory systems

PLM software

Excel

PowerPoint/Keynote

Job description

Job Description:

TheMerchandise Manageris responsible for driving the execution of merchandise strategies, category management, and product development initiatives across physical M&M'S Retail Stores globally and connected digital commerce touchpoints. Reporting directly to the Director of Merchandise and Product Development, this role translates overarching brand and retail strategies into commercially viable, engaging product assortments that elevate guest experience and maximize sales and profitability.

The Merchandise Manager works in close partnership with cross-functional teams-including Planning, Design, Global Store Operations, Marketing, Digital Commerce, Sourcing, and Quality Assurance-to manage the end-to-end product lifecycle from concept brief to store shelf and digital catalog. The ideal candidate is a strategic thinker, passionate about product trends, highly collaborative, and skilled at translating insights into actionable product strategies that drive growth and profitability.

Key Responsibilities

Merchandise Strategy & Assortment Management

• Execute category and assortment plansacross designated merchandise categories (e.g., apparel, souvenirs, novelty, seasonal collections, and M&M'S personalization) aligned with global brand standards and financial targets.


• Analyze retail KPIs, market trends, and consumer insights(including store dwell time, guest demographics, and regional preferences) to identify assortment opportunities and optimize product productivity.


• Build and maintain seasonal line sheets, product catalogs, and master assortment matrices for global store formats and digital channels.


• Communicate seasonal product strategies, line changes, and key milestones and assortment updates to internal and global stakeholders.


• Recommend pricing and promotional tacticsin partnership with Planning and Finance to drive sell-through and protect gross margin.

Product Development & Sourcing Execution

• Manage day-to-day product development workflows, partnering closely with internal design teams and external vendors from initial concept brief through sample approvals, packaging, and production.


• Ensure brand integrity, product safety, and Mars quality standardsacross all manufactured goods and custom retail fixtures/experiences.


• Maintain critical path timelinesacross multiple seasonal calendars, proactively identifying supply risks and mitigating production delays.


• Support vendor relationship management, conducting cost negotiations, monitoring supplier scorecards, and ensuring compliance with Mars Responsible Sourcing standards.

Omnichannel & Store Operations Integration

• Collaborate with Visual Merchandising and Retail Operationsto ensure product assortments are seamlessly integrated into store floor sets, window displays, and experiential zones (e.g., \"The Big Show\" installations and personalization).


• Partner with Digital Commerceto align online merchandising stories, product descriptions, photography, and digital exclusives with in-store campaigns.

Financial Tracking & Performance Analysis

• Track weekly and monthly sales, margin, inventory turn, and sell-through ratesacross global store locations and online storefronts.


• Conduct post-mortem assortment reviewsto evaluate line performance, capture key learnings, and inform future development cycles.


• Partner with Planningto manage open-to-buy (OTB) guidelines and recommend timely markdowns or replenishment orders.

Qualifications

Education & Experience

• Education:Bachelor's degree in Retail Merchandising, Business Administration, Marketing, or a related discipline.


• Experience:5-7 years of progressive experience in retail merchandising, product development, or category management-preferably within branded specialty retail, entertainment/experiential retail, or consumer goods.


• Track Record:Demonstrated success managing multi-category product lines and executing omnichannel merchandise assortments across physical and digital storefronts.

Knowledge, Skills & Competencies

• Analytical Capability:Solid foundation in retail math (margins, GMROI, markdowns, inventory turns) and the ability to turn point-of-sale (POS) data into actionable merchandising decisions.


• Project Management:Exceptional organizational and multi-tasking skills with a proven track record of managing multi-season development calendars simultaneously.


• Communication & Influence:Strong verbal, written, and presentation skills; skilled at collaborating across global and cross-functional teams.


• Brand & Creative Sensibility:Strong understanding of visual storytelling, consumer trends, and experiential retail design.


• Technical Tools:Proficiency in retail ERP/inventory systems, PLM (Product Lifecycle Management) software, advanced Microsoft Excel, and presentation tools (PowerPoint/Keynote).

The base pay range for this position at commencement of employment is between the range listed below, however, base pay offered may vary depending on multiple individualized factors, including but not limited to job‑related knowledge, skills, and experience.The total compensation package for this position will include variable pay, medical and dental benefits, participation in 401k plan, and paid time off benefits.Details of participation in these benefit plans will be provided if an applicant receives an offer of employment.

The pay range shown is applicable to all US locations listed within the job posting:USD 0.00 - USD 0.00