Merchandise Associate- UM Westgate

ASM Global; United States; On-site; USD 18,000 - 25,000; Full time

Job summary

Legends is hiring for a store associate role at the University of Michigan gift shop in Ann Arbor, MI. You will greet guests, help with sales, and ensure merchandise is attractively displayed to create a legendary game-day experience.

Responsibilities include handling POS transactions accurately, restocking merchandise, and collaborating with a team to support events and campus activities. Retail or customer-service experience is a plus.

Qualifications

• Customer service experience preferred.
• Ability to greet guests and make sales recommendations.
• Comfort with POS systems and handling transactions.
• Experience with merchandise presentation and inventory upkeep.

Responsibilities

• Provide an exciting, positive environment for fans and team members.
• Greet guests and ascertain interest to guide sales.
• Ensure accuracy when using POS systems.
• Maintain inventory and merchandise placement; restock as needed.
• Assist in displaying merchandise to boost sales and awareness.
• Support event retail operations and plan-o-grams when required.

Skills

Customer service

Sales

POS accuracy

Merchandising

Inventory handling

Tools

POS systems

Plan-o-grams

Job description

Job Description LEGENDS Founded in 2008, Legends’ operating divisions worldwide include – Global Partnerships, Global Sales, Hospitality, Global Partnerships, Global Merchandise, Global Technology Solutions, Attractions, Growth Enterprises – offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment. For more information, visit www.Legends.net and follow us on Twitter and Instagram @TheLegendsWay.

GLOBAL MERCHANDISE

Recognized leaders in retail and merchandising worldwide, Legends Global Merchandise provides a fully customized, customer-centric, omnichannel shopping experience for fans. Our vertical service solution allows us to provide the latest trends, styles, designs, and brand collaborations across different categories. For in-venue, e-commerce and pop-up operations, Legends sets the standard when it comes to a unique shopping experience. We pride ourselves in creating a customized portfolio of inventory based on each property and operating as a true extension of each client’s brand. Different guests want different things, and we are here to build and provide a tailored retail experience. Our collegiate clients currently include the University of Michigan, Indiana University, Georgia Tech, the University of Kanas, Ohio State University, and the University of Miami.

THE ROLE

Our retail employees are responsible for creating the ultimate game day experience for the fan. Our number one priority is to provide fans with a legendary experience each time they enter the store. We strive to create an environment unlike any other sporting event world-wide. We go above and beyond to exceed their expectations in customer service, display of merchandise, and attention to detail. If you have a passion for retail, an outgoing personality, love to sell, enjoy working in teams and strive to create relationships with the fans, this is the place for you.

Location Westgate 2603 Jackson Ave. Ann Arbor, MI 48103

ESSENTIAL FUNCTIONS

• Provide an exciting, positive, and fun environment for our diverse team & fan base
• Greet guests & ascertain their interest, so you may make sales recommendations
• Excellent accuracy when using POS systems
• Demonstrate ownership in cleaning, re-stocking, & any other tasks assigned by supervisor
• Present merchandise to increase sales with add on items
• Must be able to describe merchandise features, benefits, and explain use
• Keep current on promotions & sales in our stores, online, and at events for the MDen
• Maintain inventory, merchandise placement, and accurate counts.
• Assist in inventory
• Continually increase knowledge of products, facilities, and all events held at the University of Michigan
• Other duties as assigned by supervisor
• Must be able to read & implement plan-o-grams
• Assist the store set-up team with the merchandising of event pop-ups including plan-o-grams, merchandise placement, inventory control, cleaning of shops & fixtures
• Merchandising skills a plus

QUALIFICATIONS

• Provide an exciting, positive, and fun environment for our diverse team & fan base
• Greet guests & ascertain their interest, so you may make sales recommendations
• Excellent accuracy when using POS systems
• Demonstrate ownership in cleaning, re-stocking, & any other tasks assigned by supervisor
• Present merchandise to increase sales with add on items
• Must be able to describe merchandise features, benefits, and explain use
• Keep current on promotions & sales in store: and events at the M-Den
• Maintain inventory, merchandise placement, and accurate counts.
• Assist in inventory
• Continually increase knowledge of products, facilities, and all events held at the University of Michigan
• Other duties as assigned by supervisor
• Must be able to read & implement plan-o-grams
• Assist the Gift Shop set-up team with the merchandising of event gift shops including plan-o-grams, merchandise placement, inventory control, cleaning of shops & fixtures
• Merchandising skills a plus

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.