Merchandise Associate

The TJX Companies, Inc.; Peoria (IL); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Health care

Dental coverage

Vision coverage

Paid holidays

paid vacation

HSA

Life insurance

Retirement savings

Job summary

Marshalls at 5201 West War Memorial Drive, USA Marshalls Store 1216 Peoria IL, is seeking team members to deliver exceptional customer service in a fast-paced retail environment. You will engage customers, maintain the store, and actively promote loyalty programs while supporting multiple store areas as needed.

The role emphasizes teamwork, accuracy in transactions, adherence to policies, and a positive store culture.

Qualifications

• Excellent customer service skills.
• Flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Ability to multi-task and switch between tasks.
• Ability to respond to changes in direction or unexpected situations.
• Ability to lift heavy objects with or without accommodation.
• Works well with peers and supervisors.
• Retail customer experience is preferred.

Responsibilities

• Deliver a highly satisfied customer experience by engaging with customers and maintaining a clean store environment.
• Adheres to operational, merchandise, and loss prevention standards.
• Cross-trained to support multiple areas of the store as needed.
• Ring customer purchases accurately and handle returns per procedures.
• Promote credit and loyalty programs.
• Maintain merchandising standards and prepare merchandise for the floor.
• Support store recovery and safety throughout the day.
• Maintain store cleanliness and organization; assist in store upkeep.
• Provide and accept constructive feedback and comply with labor laws.
• Support shrink reduction goals and safety initiatives.
• Other duties as assigned.

Skills

Customer service

Flexible schedule

Communication

Organization

Multi-tasking

Ability to adapt to change

Lifting heavy objects

Teamwork

Job description

Marshalls

Job Description

Responsible for delivering a highly satisfied customer experience proven by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment. Adheres to all operational, merchandise, and loss prevention standards. May be cross-trained to work in multiple areas of the store in order to support the needs of the business.

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintains a safe environment
• Other duties as assigned

Who We’re Looking For: You.

• Possesses excellent customer service skills
• Able to work a flexible schedule to support business needs
• Possesses strong communication and organizational skills with attention to detail
• Capable of multi-tasking
• Able to respond appropriately to changes in direction or unexpected situations
• Capable of lifting heavy objects with or without reasonable accommodation
• Works effectively with peers and supervisors
• Retail customer experience preferred

Benefits

• Associate discount
• EAP
• smoking cessation
• bereavement
• 401(k) Associate contributions
• child care & cell phone discounts
• pet & legal insurance
• credit union
• referral bonuses
• 401(k) match
• medical/dental/vision
• HSA
• health care FSA
• life insurance
• short/long term disability
• paid parental leave
• paid holidays/vacation/sick
• auto/home insurance discounts
• scholarship program
• adoption assistance

All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.

Address

5201 West War Memorial Drive

Location

USA Marshalls Store 1216 Peoria IL

This position has a starting pay range of $15.00 to $15.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.