Merchandise Associate

The TJX Companies, Inc.; Morrisville (NC); On-site; USD 17,908 - 18,597; Part time

Benefits offered by this job

Associate discount

EAP

401(k) contributions

Medical/dental/vision

Job summary

The TJX Companies, Inc. is seeking a Customer Experience Associate for its HomeGoods location in Morrisville, NC. In this role, you will ensure a highly satisfied customer experience by engaging with customers and maintaining store operations. Responsibilities include supporting a positive store culture and adhering to merchandising standards.

The ideal candidate will possess strong customer service skills, the ability to work flexible hours, and a willingness to lift heavy objects. This position offers competitive pay and a range of benefits, including associate discounts and medical coverage.

Qualifications

• Possesses excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Capable of lifting heavy objects with or without reasonable accommodation.

Responsibilities

• Responsible for delivering a highly satisfied customer experience.
• Adheres to all operational, merchandise, and loss prevention standards.
• Maintains a clean and organized store environment.

Skills

Excellent customer service skills

Strong communication skills

Organizational skills

Attention to detail

Multi-tasking capability

Ability to work flexible hours

Retail customer experience

Job description

HomeGoods

Associated with the TJX Companies, a Fortune 100 off‑price retailer.

Job Description

Responsible for delivering a highly satisfied customer experience proven by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment. Adheres to all operational, merchandise, and loss prevention standards. May be cross‑trained to work in multiple areas of the store in order to support the needs of the business.

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintains a safe environment
• Other duties as assigned

Qualifications

• Possesses excellent customer service skills
• Able to work a flexible schedule to support business needs, including nights, weekends, afternoons and early mornings
• Possesses strong communication and organizational skills with attention to detail
• Capable of multi‑tasking
• Able to respond appropriately to changes in direction or unexpected situations
• Capable of lifting heavy objects with or without reasonable accommodation
• Works effectively with peers and supervisors
• Retail customer experience preferred

Benefits

• Associate discount
• EAP
• Smoking cessation
• Bereavement
• 401(k) Associate contributions
• Child care & cell phone discounts
• Pet & legal insurance
• Credit union
• Referral bonuses
• 401(k) match (eligible for meeting service or hours requirements)
• Medical/dental/vision (eligible for meeting service or hours requirements)
• HSA (eligible for meeting service or hours requirements)
• Health care FSA (eligible for meeting service or hours requirements)
• Life insurance (eligible for meeting service or hours requirements)
• Short/long term disability (eligible for meeting service or hours requirements)
• Paid parental leave (eligible for meeting service or hours requirements)
• Paid holidays/vacation/sick (eligible for meeting service or hours requirements)
• Auto/home insurance discounts (eligible for meeting service or hours requirements)
• Scholarship program (eligible for meeting service or hours requirements)
• Adoption assistance (eligible for meeting service or hours requirements)

Equal Employment Opportunity

TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment.

Location

2106 Village Market Place

USA HomeGoods Store 0857 Morrisville, NC

Pay

This position has a starting pay range of $13.00 to $13.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.