Merchandise Associate

Winners Merchants International, L.P.; Mayfield Heights (OH); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Associate discount

Health insurance

401(k) plan

Paid holidays

Employee assistance program

Job summary

Marshalls, part of TJX Companies, seeks team members to deliver a premier customer experience in our Mayfield Heights store. You’ll engage customers, maintain store standards, and support multiple areas as needed.

The role emphasizes teamwork, flexibility, and adherence to policies while contributing to a positive store culture. The position offers opportunities for growth, competitive pay, and access to comprehensive benefits as described by TJX.

Qualifications

• Excellent customer service skills required.
• Ability to work a flexible schedule.
• Strong communication and organization.
• Ability to multitask and adapt to change.
• Capable of lifting heavy objects with or without accommodations.
• Retail customer experience preferred.
• Works well with peers and supervisors.
• Adheres to store policies and procedures.

Responsibilities

• Provide highly satisfying customer experience.
• Engage with customers and uphold service standards.
• Ring purchases/returns and manage change.
• Promote credit and loyalty programs.
• Maintain store cleanliness and organization.
• Prepare merchandise for the sales floor.
• Participate in store recovery and safety.
• Support shrink reduction goals.
• Cross-train to support different store areas.
• Communicate with teammates and supervisors.
• Adhere to labor laws and policies.
• Other duties as assigned.

Skills

Customer service

Flexible schedule

Communication

Organizational skills

Multitasking

Adaptability

Teamwork

Retail experience

Job description

Marshalls
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Job Description:

Opportunity: Grow Your Career

Responsible for delivering a highly satisfied customer experience proven by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment. Adheres to all operational, merchandise, and loss prevention standards. May be cross-trained to work in multiple areas of the store in order to support the needs of the business.

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintains a safe environment
• Other duties as assigned

Who We’re Looking For: You.

• Possesses excellent customer service skills
• Able to work a flexible schedule to support business needs
• Possesses strong communication and organizational skills with attention to detail
• Capable of multi-tasking
• Able to respond appropriately to changes in direction or unexpected situations
• Capable of lifting heavy objects with or without reasonable accommodation
• Works effectively with peers and supervisors
• Retail customer experience preferred

Benefits include:

• Associate discount
• EAP
• smoking cessation
• bereavement
• 401(k) Associate contributions
• child care & cell phone discounts
• pet & legal insurance
• credit union
• referral bonuses

Those who meet service or hours requirements are also eligible for:

• 401(k) match
• medical/dental/vision
• HSA
• health care FSA
• life insurance
• short/long term disability
• paid parental leave
• paid holidays/vacation/sick
• auto/home insurance discounts
• scholarship program
• adoption assistance

All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.

Address:
1516 Golden Gate Plaza

Location:
USA Marshalls Store 0265 Mayfield Heights OH

This position has a starting pay range of USD $13.50 to $14.00 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.