Merchandise Associate

TJX; Florence (KY); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Associate discount

Employee assistance

401(k) matching

Bereavement leave

Paid holidays

Discounts on cell phones

Pet insurance

Credit union

Job summary

HomeGoods in Florence, KY is hiring a Customer Service Associate to deliver a high-quality shopping experience. You will greet customers, answer questions, ring purchases, and maintain a clean, organized store environment while following loss prevention and safety standards.

You should be flexible with shifts, possess strong communication and teamwork, and be able to lift moderate loads. The role offers competitive hourly pay and benefits, with a focus on growth within TJX's off-price family.

Qualifications

• Experience delivering excellent customer service.
• Ability to work a flexible schedule to support business needs.
• Strong communication and organizational skills.
• Capable of multi-tasking in a fast-paced environment.
• Able to lift moderate weights and assist with store operations.

Responsibilities

• Deliver a highly satisfied customer experience by engaging with customers and addressing questions.
• Accurately ring purchases/returns and follow established procedures.
• Maintain clean, organized store environment and support merchandise readiness.
• Support loss prevention, safety, and store security guidelines.
• Promote credit and loyalty programs and uphold company standards.

Skills

Customer service

Flexible schedule

Communication

Organizational skills

Multi-tasking

Heavy lifting

Teamwork

Retail experience

Job description

HomeGoods

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Job Description:

Opportunity: Grow Your Career

Responsible for delivering a highly satisfied customer experience proven by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment. Adheres to all operational, merchandise, and loss prevention standards. May be cross-trained to work in multiple areas of the store in order to support the needs of the business.

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintains a safe environment
• Other duties as assigned

Who We’re Looking For: You.

• Possesses excellent customer service skills
• Able to work a flexible schedule to support business needs
• Possesses strong communication and organizational skills with attention to detail
• Capable of multi-tasking
• Able to respond appropriately to changes in direction or unexpected situations
• Capable of lifting heavy objects with or without reasonable accommodation
• Works effectively with peers and supervisors
• Retail customer experience preferred

Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual’s status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.

Address:

7607 Mall Road Florence Sq

Location:

USA HomeGoods Store 0103 Florence KY

This position has a starting pay range of $13.50 to $14.00 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.