Menu Design and Development Specialist

SpotOn; Royal Oak (MI); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401k with company match

Paid vacation and holidays

Sick time

Volunteer time off

Employee Resource Groups

Cell phone & internet stipend

Tuition reimbursement up to $2,000

Job summary

SpotOn in Michigan is seeking a Menu Design & Development Specialist to lead the configuration, optimization, and enhancement of our restaurant POS systems for clients. You will provide expert consultation, oversee complex menu builds, and ensure seamless integration across connected platforms, collaborating with Sales, Product, and Support to improve operations.

You will mentor Level 1 specialists, contribute to SOPs and documentation, and help drive continuous process improvements across the

Qualifications

• High school diploma or GED required.
• Associate degree in Hospitality Management, Business Administration, Information Technology or related field preferred.
• Equivalent combination of education and experience may be considered.
• Experience in fintech or SaaS environments preferred.
• Fluent in English; multilingual ability a plus.
• 2+ years in customer success or related roles.
• Strong analytical, troubleshooting, and communication skills.

Responsibilities

• Lead advanced client consultations to gather requirements and provide expert POS guidance.
• Design and implement complex menu configurations and backend system updates.
• Ensure data integrity and naming conventions across integrated software platforms.
• Troubleshoot and resolve complex software and configuration issues.
• Mentor and train Level 1 specialists.
• Collaborate with Sales, Product, and Support to ensure seamless client experiences.

Skills

Microsoft Office

Google Suite

Spreadsheet analysis

Analytical thinking

Troubleshooting

Communication

Cross-functional collaboration

Client-facing consulting

Mentoring

POS systems knowledge

Restaurant industry experience

Multilingual

Education

High school diploma or GED

Associate degree (Hospitality Management / Business Admin / IT)

Equivalent combination of education and experience

Tools

POS software systems

Third-party integrations

System architecture

Job description

About SpotOn

We're not just building restaurant tech, we're giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed.

• Named the #1 Restaurant POS by G2 (Summer 2026), based on ratings from real users
• Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users
• Awarded Great Places to Work and Built In's Best Workplaces for multiple years running

We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you're looking to make an impact with heart and hustle, SpotOn is the place for you.

The Menu Design & Development Specialist leads the configuration, optimization, and enhancement of SpotOn's Restaurant Point-of-Sale (POS) systems for clients. This role provides expert consultation, oversees complex menu builds, and ensures seamless integration across all connected platforms. Partnering closely with cross-functional teams, the Specialist identifies opportunities to improve client operations and recommends additional SpotOn solutions to drive efficiency, scalability, and success throughout the customer lifecycle.

Responsibilities

• Lead advanced client consultations to gather requirements and provide expert POS guidance.
• Design and implement complex menu configurations and backend system updates.
• Ensure data integrity and consistent naming conventions across integrated software platforms.
• Troubleshoot and resolve complex software and configuration issues, escalating as needed.
• Maintain accuracy across all software integrations and updates.
• Demonstrate mastery of Menu Team processes, standards, and best practices.
• Collaborate cross-functionally with Sales, Product, and Support teams to deliver seamless client experiences.
• Manage and prioritize escalated tickets, providing timely, high-quality resolutions.
• Partner with Account Executives and Sales Managers to ensure process compliance and system alignment.
• Mentor and train Level 1 specialists, supporting their technical development and performance growth.
• Contribute to documentation, process improvements, and workflow optimization initiatives.
• Deliver high-quality, accurate work and outcomes by consistently adhering to documented processes, including Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and checklists.
• Review and verify outcomes before submission to maintain consistency and high-quality standards.
• Identify and address process gaps or errors to drive continuous improvement and operational excellence.

Skills & Knowledge

• Advanced proficiency in Microsoft Office, Google Suite, and spreadsheet tools for analysis and reporting.
• Strong analytical, problem-solving, and troubleshooting abilities for complex POS configurations.
• Calm and effective under pressure, with excellent organizational and prioritization skills.
• Exceptional written and verbal communication; multilingual ability is a plus.
• Proven success in client-facing consultation and technical implementation roles.
• Deep understanding of restaurant operations, menu design, and technology integration.
• Experience managing multiple client projects simultaneously.
• Ability to collaborate effectively with cross-functional stakeholders (Sales, Product, Engineering, Support).
• Experience mentoring junior specialists or onboarding new team members.
• Familiarity with POS software systems, third-party integrations (e.g., delivery platforms), and system architecture.
• Background in the restaurant or hospitality industry strongly preferred.

Qualifications

Research shows that women and members of underrepresented groups tend to apply to roles only when they check every box on a job description. We encourage you to apply if you meet the majority of qualifications and if this role is aligned with your career trajectory.

Previous Experience

• 2+ years of professional experience in customer success or related roles.
• Experience in fintech or SaaS environments preferred.

Education / Professional Training

• A high school diploma or GED is required.
• Associate degree in Hospitality Management, Business Administration, Information Technology or related field preferred.
• An equivalent combination of education and experience may be considered.

Languages & Level of Proficiency

Fluent in English (written and verbal). Additional languages are preferred but not required.

Benefits

• Medical, Dental and Vision Insurance
• 401k with company match
• Paid vacation, 10 company holidays, sick time, and volunteer time off
• Employee Resource Groups to build community and inclusion at work
• Monthly cell phone and internet stipend
• Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development

Compensation

Our base pay range starts at $19.00-$25.00 for this role. Offers will be reflective of the candidate's location and experience.

We will never ask candidates to pay fees, purchase equipment, or share sensitive personal or financial information during the hiring process. All legitimate communication from our recruiting team will come from an official company email address (@spoton.com). If something seems suspicious, please contact us at [e-mail].

SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.

Work authorization in the U.S. is required. Visa sponsorship is not available for this role.

SpotOn is an E-Verify company.